Understanding Communication Patterns for Designing Robot Receptionist

Chee, Benedict Tay Tiong; Wong, Adison; Limbu, Dilip Kumar; Tay, Adrian; Tan, Yeow Kee; Park, Taezoon

doi:10.1007/978-3-642-17248-9_36

Cited by 6 publications

(5 citation statements)

References 7 publications

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“…We used the robot Olivia [23] (see Figure 1a), a social robot platform designed for HRI research. Olivia does not have a face as such, there is an area at the front section of the head in which a face would normally be located, but it lacks of most facial features.…”

Section: User Studymentioning

confidence: 99%

Screen feedback in human-robot interaction: How to enhance robot expressiveness

Mirnig

Tan

Chang

et al. 2014

The 23rd IEEE International Symposium on Robot and Human Interactive Communication

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The feedback of a robot is a powerful means to establish smooth human-robot interaction (HRI). We report on a user study to assess the applicability of a screen in a human-robot game-playing scenario. The screen was deployed to compensate for expressive shortcomings of a social robot due to its mechanical limitations of non-movable facial features. The participants played Rock-Paper-Scissors with the robot for which we programmed the right hand to show gestures. Half of the participants received facial expressions via a screen during the game, whereas the other half did not get screen feedback. We annotated the video-recorded interactions and collected questionnaire and interview data to assess the applicability of the screen. With our data we could show noteworthy results: First, the robot which provided facial expressions was rated more intelligent. Second, the participants who had interacted with the robot showing facial expressions, rated the task as more attractive than participants who did not receive facial expressions from the robot. The fact that we could not detect a negative influence of the screen, underlines the applicability of a screen in an HRI game-playing scenario to display facial expressions and contribute to an enhanced interaction.

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Section: User Studymentioning

confidence: 99%

Screen feedback in human-robot interaction: How to enhance robot expressiveness

Mirnig

Tan

Chang

et al. 2014

The 23rd IEEE International Symposium on Robot and Human Interactive Communication

Self Cite

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“…The robot Olivia [14] has a fixed face which cannot be used to display different facial expressions. To compensate this limitation in expressiveness, we use the screen which is integrated in the torso of the robot to display facial expressions during the interaction.…”

Section: Methodsmentioning

confidence: 99%

Screen feedback: How to overcome the expressive limitations of a social robot

et al. 2013

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It is the aim of this work to research how shortcomings of a social robot due to its expressive limitations may be overcome by multimodal feedback. An experiment is proposed in which a robot that cannot produce facial expressions plays a game of rock, paper, scissors with people. A screen which is built-in the torso of the robot is used to compensate for these limitations in expressiveness and provide the participant with facial expressions during the game. To assess the impact of the screen on the user's rating of the robot and the interaction as such, there will be a control condition in which the screen will stay turned off. With this experiment we would like to show that sophisticated feedback setup can contribute to make a playful interaction between a human and a robot even more enjoyable.

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“…Studies on patterns during dialogues have also been made by Chee et al [29]. The patterns of the receptionists conveying information to the visitors were defined in [29] as "simple, clear and direct".…”

Section: Communication Stylesmentioning

confidence: 99%

“…The patterns of the receptionists conveying information to the visitors were defined in [29] as "simple, clear and direct". Especially when time has to be managed strictly, short answers are preferable; conversely, in some circumstances detailed answers may be more effective for the task of giving directions.…”

Section: Communication Stylesmentioning

confidence: 99%

A receptionist robot for Brazilian people: study on interaction involving illiterates

Trovato¹,

Ramos

Azevêdo

et al. 2017

Paladyn, Journal of Behavioral Robotics

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Abstract:The receptionist job, consisting in providing useful indications to visitors in a public office, is one possible employment of social robots. The design and the behaviour of robots expected to be integrated in human societies are crucial issues, and they are dependent on the culture and society in which the robot should be deployed. We study the factors that could be used in the design of a receptionist robot in Brazil, a country with a mix of races and considerable gaps in economic and educational level. This inequality results in the presence of functional illiterate people, unable to use reading, writing and numeracy skills. We invited Brazilian people, including a group of functionally illiterate subjects, to interact with two types of receptionists differing in physical appearance (agent v mechanical robot) and in the sound of the voice (human like v mechanical). Results gathered during the interactions point out a preference for the agent, for the humanlike voice and a more intense reaction to stimuli by illiterates. These results provide useful indications that should be considered when designing a receptionist robot, as well as insights on the effect of illiteracy in the interaction.

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Understanding Communication Patterns for Designing Robot Receptionist

Cited by 6 publications

References 7 publications

Screen feedback in human-robot interaction: How to enhance robot expressiveness

Screen feedback in human-robot interaction: How to enhance robot expressiveness

Screen feedback: How to overcome the expressive limitations of a social robot

A receptionist robot for Brazilian people: study on interaction involving illiterates

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