Uncertain Risk Assessment of Knowledge Management: Based on Set Pair Analysis

Abstract

Since the knowledge resource becomes an important part of enterprise resources, the knowledge management risks could significantly affect the enterprise operation efficiency. Controlling knowledge management risks is one of the enterprise management tasks; the managers and researchers focus on how to effectively evaluate the risks. This paper aims to solve this problem and puts forward an evaluation model of the uncertain risks of knowledge management. Based on set pair theory, a model is established to identify the knowledge management risk. Through the concept of connection number, knowledge management risk is divided into five levels. Meanwhile, the development trend of knowledge management risk is classified into same tendency, equal tendency, and contrary tendency by the concept of set pair theory. The application of this model is empirically verified with Chinese enterprises. Through both static and dynamic evaluations of the knowledge management risk, this paper can effectively analyze risk development trend and provide decision support for the enterprise manager about the uncertain risks of knowledge management.

A measurable approach for risk justification of explicit and tacit knowledge assessment

“…He argued that the comprehensive risk evaluation of an organization's knowledge management helps organizations to understand their own knowledge management status quo and makes targeted measures to effectively reduce the possible risks. Yang and Gao (2016) suggested five risk domains of knowledge management: human factor risk, information risk, organization risk, technology risk, and market risk. Thalmann, Ilvonen, Manhart, and Sillaber (2016) emphasized knowledge protection and specifically how to protect explicit and tacit knowledge.…”

“…The MARJETKA project team followed Yang and Gao (2016), but reduced their five risk domains for knowledge management to focus on three risk areas: human-, organizational-or management-, and technical risk. This was achieved by conflating Yang and Gao's market-and organization risk as organization risk, and by combining technological-and information risk as technical risk.…”

“…Controlling knowledge management risks is one of the enterprise management tasks where managers and researchers focus on how to effectively evaluate risks when doing risk assessment (Yang & Gao, 2016). Risk assessment is a type of knowledge evaluation and whilst multiple models of knowledge evaluation have been proposed, a general conceptual framework is still lacking (Babik, Qian, Singh, & Ford, 2014).…”

A novel hazard assessment method for biomass gasification stations based on extended set pair analysis

“…Research results showed that the proposed model can describe the dynamic process and give a new resolution for the decision-making of uncertain and complicated environment. In addition, SPA also can be effectively utilized in the risk assessment of the enterprise management [ 34 ], flood disaster [ 21 , 35 ] and major hazard installations [ 24 ], hazard degree assessment of landslide [ 36 ], dam leakage investigation [ 23 ], disease diagnosis [ 37 ], risk assessment of water pollution sources [ 38 ], safety assessment of thermal power plants [ 39 ], statistical prediction of water resources [ 40 ], hazard assessment of debris flow [ 41 ], etc .…”

“…As previously mentioned, it can be concluded that SPA is a valid method to make hazard or risk assessment in various fields, including flood [ 21 , 35 ], coal mining [ 33 ], enterprise management [ 34 ], landslide [ 36 ], water pollution sources [ 38 ], thermal power plants [ 39 ], and debris flow [ 41 ]. However, the hazard assessment for biomass gasification stations using SPA is rare.…”