Two decades of e-government diffusion among local governments in the United States

Epstein, Ben

doi:10.1016/j.giq.2021.101665

Cited by 16 publications

(6 citation statements)

References 47 publications

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“…Of course, good governance involves being inclusive and interactive with the public [47], but it also requires intelligent and personalized responses from government agencies regarding the needs and desires of its citizens, especially the poor and disadvantaged [48]. Information and communication technologies specific to the symbiotic stage of e-government can contribute to building sustainable, good e-governance-obviously not as a state of static equilibrium but as a dynamic process that involves permanent changes and transformations [39].…”

Section: The Official Website As An E-governance Tool: a Brief Litera...mentioning

confidence: 99%

The Official Website as an Essential E-Governance Tool: A Comparative Analysis of the Romanian Cities’ Websites in 2019 and 2022

2022

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This paper aims to measure the quality of all Romanian cities’ websites in 2019 and 2022, before and after the disruptive event of COVID-19. Since the official websites are the core instrument of e-governance, the changes in the quality of Romanian cities’ websites reflect the changes in the development of urban e-governance in Romania. The COVID-19 lockdowns and contact restrictions and the moving of most activities into the online environment had the potential to impact the performance of Romanian cities’ websites significantly and catalyze the progress of local e-governance. The quality of Romanian cities’ official websites was measured using an adapted survey instrument proposed by Holzer and Kim and Manoharan, Melitski, and Holzer. The tool covers five critical criteria of website quality or performance: personal data security, usability, content, services, and citizen participation. The research results may seem contrary to expectations: the improvements of websites have been incremental rather than transformational. Although our research provides only a case study, we may assert that the reform of traditional administration remains a step-by-step process. Our study’s main contribution consists in showing that the progress of e-governance is an incremental process even in a situation of emergency that requires the moving of most activities into the online environment.

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Section: The Official Website As An E-governance Tool: a Brief Litera...mentioning

confidence: 99%

The Official Website as an Essential E-Governance Tool: A Comparative Analysis of the Romanian Cities’ Websites in 2019 and 2022

2022

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“…The European Information Society describes e-gov as the integration of ICT within public administrations, coupled with organizational adaptations and skill advancements, aimed at enhancing public services, autonomous procedures, and bolstering support for public policies (EUR-Lex, 2004). Within 10 years from its inception of e-gov, 173 countries are already utilising ICT, particularly the Internet, to offer public services (Epstein, 2022;Sang et al, 2009).…”

Section: Introductionmentioning

confidence: 99%

Understanding Factors Influencing Citizens' Intentions to Use Electronic Government (e-Gov) Services

Alryalat

2024

International Journal of Electronic Government Research

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This research assesses the key constructs impacting transactional e-government services in the Jordanian context. The proposed research model considers UTAUT2 as the underpinning theory alongside the other key contextual variables including perceived risk, price value, and perceived awareness. Data were gathered from 294 Jordanian citizens and covariance based structure equation modelling was utilised to analyse the model. The results indicated the significant influence of constructs such as performance expectancy, social influence, price value, perceived risk, and perceived awareness on attitude whereas attitude further influences behavioral intentions. The paper has also provided some relevant recommendations for theory and practice.

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“…As a general aspect, there are many studies that associate digital transformation with economic development (Bondarenko et al, 2019;Epstein, 2022). An effective solution for preventing and combating the economic and financial crime is the digitalization of government services.…”

Section: Introductionmentioning

confidence: 99%

Does the Digitalization of Public Services Influence Economic and Financial Crime?

Brici,

Achim

2023

Studies in Business and Economics

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The aim of our research is to check if public services’ digitalization has an influence on economic and financial crime. We split economic and financial crime into its main forms and measured them using relevant indicators. For public services’ digitalization we consider indicators regarding online services’ quality, telecommunication infrastructure and e-government involvement. We also consider control variables that might affect the nexus between the main variables. Our sample comprise 185 countries, being split by developed and developing countries. Our processings are done in Eviews7, using Panel Least Squared Method. We test the relationship between public services’ digitalization and each component of economic and financial crime. The conclusions show a decrease of economic and financial crime with an increase of public services’ digitalization. In some particular cases, for developing countries we can observe a slight increase of the phenomenon. Our study completes the specialized literature because it includes a wider sample and a more complex set of indicators. It can also be very useful in developing national strategies and policies regarding the economic and financial crime issue. Digitalization is not a cause for concern when law is respected. If we have functional policies, technology will become citizen’s most accessible tool.

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Two decades of e-government diffusion among local governments in the United States

Cited by 16 publications

References 47 publications

The Official Website as an Essential E-Governance Tool: A Comparative Analysis of the Romanian Cities’ Websites in 2019 and 2022

The Official Website as an Essential E-Governance Tool: A Comparative Analysis of the Romanian Cities’ Websites in 2019 and 2022

Understanding Factors Influencing Citizens' Intentions to Use Electronic Government (e-Gov) Services

Does the Digitalization of Public Services Influence Economic and Financial Crime?

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