“…The use of social media may offer benefits in policy making since it potentially forces policymakers on three aspects: bureaucracy, affordability of social media, and affective public (Breek et al, 2021). Social media may increase public involvement in public policies (Zavattaro & Brainard, 2019), as well as policy setting agenda (Aldaihani & Shin, 2022; Alonso-Muñoz & Casero-Ripollés, 2018; Feezell, 2018;Su & Borah, 2019;Triantafillidou et al, 2020). The bureaucratic leader and the bureaucracy must work as hard as they possibly can to design and implement public policies and public services for the benefit and prosperity of the general public.…”