Twitter as a tool for citizen engagement: An empirical study of the Andalusian municipalities

Ponte, Enrique Bonsón; Perea, David; Bednárová, Michaela

doi:10.1016/j.giq.2019.03.001

Cited by 146 publications

(147 citation statements)

References 58 publications

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“…Over the past decade, governments use of social media has shifted from distribution of propaganda to transparent communication and engagement with the general public (Bons� on et al, 2019). Existing literature has primarily investigated the influencing factors of CEGSM under normal circumstances.…”

Section: Citizen Engagement Through Government Social Mediamentioning

confidence: 99%

“…Secondly, scholars have extensively studied the influences of content type (Bhattacharya et al, 2017;Bons� on et al, 2015Bons� on et al, , 2019; Bons� on & Bedn� arov� a, 2018; Lee & Xu, 2018;Rahim et al, 2019;Tang et al, 2019), multimedia feature (Bhattacharya et al, 2017;Bons� on et al, 2015Bons� on et al, , 2019Lee & Xu, 2018;Rahim et al, 2019), emotions (Bhattacharya et al, 2017;Haro-de-Rosario, S� aez-Martín, & delCarmen Caba-P� erez, 2018;Tang et al, 2019;Zavattaro et al, 2015), del Mar G� alvez-Rodríguez et al, 2018;Haro-de-Rosario et al, 2018) on CEGSM. Only one study by del Mar G� alvez-Rodríguez et al (2018) employed the DCT to investigate citizen engagement through the Facebook accounts of local Latin American governments; their results confirmed that the generation of new visits, dialogic loop and information of interest to stakeholders, which belongs to the principles of DCT, promotes citizen engagement (the weighted statistics of likes, shares, comments and posts).…”

Section: Citizen Engagement Through Government Social Mediamentioning

confidence: 99%

“…Governments that take a holistic approach to citizen engagement, embedding public participation into political activities such as public policy discussions, enhance understanding and promote transparent decision-making (Agostino & Arnaboldi, 2016;Taylor & Kent, 2014). Social media, due to its openness, dialogism, and participatory nature, offers significant benefits in delivering synchronous and interactive communication between governments and citizens, bringing new impetus to citizen engagement (Agostino & Arnaboldi, 2016;Bons� on, Perea, & Bedn� arov� a, 2019).…”

Section: Introductionmentioning

confidence: 99%

“…Social media scholars have begun to examine how citizen engagement can be increased using social media during crises. Developments in automated tools and powerful computing technologies have facilitated the analysis of citizen engagement through social media during crises (Bons� on et al, 2019). Existing studies have mainly used content analysis to reveal the effects of language (Lee & Yu, 2019), content themes (Meltzer, Ș;tef;Wang, Haase, & Yang, 2020), multimedia features (Meltzer, Ștef� anescu, & Ozunu, 2018;, and message styles .…”

Section: Introductionmentioning

confidence: 99%

“…Social media research by public relations scholars has shown that the principles of dialogue communication are important determinants for online communication effects (del Mar G� alvez-Rodríguez, S� aez-Martín, García-Tabuyo, & Caba-P� erez, 2018;. Previous studies on CEGSM have demonstrated that content types, multimedia features, and emotions, significantly affect citizen engagement, although with varying results (Bhattacharya, Srinivasan, & Polgreen, 2017;Bons� on et al, 2019;Lee & Xu, 2018;Rahim et al, 2019;Tang, Li, Gu, & Tan, 2019;Zavattaro, French, & Mohanty, 2015). This study employs Media Richness Theory (MRT) and Dialogic Communication Theory (DCT) to investigate the effects of media richness, dialogic loop, and content type, on Chinese citizens' engagement on the social media account of the National Health Commission of China (NHCC) during the COVID-19 crisis.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis

Chen

Wei

et al. 2020

Computers in Human Behavior

491

578

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A R T I C L E I N F OKeywords: government social media citizen engagement dialogic communication theory media richness theory emotional valence crisis management A B S T R A C TDuring times of public crises, governments must act swiftly to communicate crisis information effectively and efficiently to members of the public; failure to do so will inevitably lead citizens to become fearful, uncertain and anxious in the prevailing conditions. This pioneering study systematically investigates how Chinese central government agencies used social media to promote citizen engagement during the COVID-19 crisis. Using data scraped from 'Healthy China', an official Sina Weibo account of the National Health Commission of China, we examine how citizen engagement relates to a series of theoretically relevant factors, including media richness, dialogic loop, content type and emotional valence. Results show that media richness negatively predicts citizen engagement through government social media, but dialogic loop facilitates engagement. Information relating to the latest news about the crisis and the government's handling of the event positively affects citizen engagement through government social media. Importantly, all relationships were contingent upon the emotional valence of each Weibo post. )is researcher at the School of Journalism and New Media, Xi'a Jiaotong University in China. She has been studying for information behavior and interaction, and information analysis on the new media.Richard Evans (richard.evans@brunel.ac.uk) is a Senior Lecturer at the College of Engineering, Design and Physical Sciences, Brunel University London, United Kingdom. His research interests are social media and organizational behavior, and knowledge management.

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Section: Citizen Engagement Through Government Social Mediamentioning

confidence: 99%

Section: Citizen Engagement Through Government Social Mediamentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis

Chen

Wei

et al. 2020

Computers in Human Behavior

491

578

View full text Add to dashboard Cite

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Can Facebook really be a tool for supporting citizen engagement during emergencies?

Contri

Fissi

Gori

2023

Journal of Public Affairs

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The present study explores how Italian regions and their presidents employed Facebook during the Covid‐19 pandemic to encourage citizen engagement. To do so, it adopts quantitative methodologies. Our results show that most public actors increased their levels of social activity during the pandemic but mainly for promoting public communication and that citizens much prefer interacting with presidents. Moreover, citizen engagement was higher when posts were published during nonbusiness hours or weekends, while it decreased when posts contained photos or videos.

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Driving citizen engagement through Twitter: The case ofCOVID‐19 vaccination drive in India

Annamalai

Chandrasekaran

Pathak

2023

Journal of Public Affairs

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Effective crisis communication is essential to efficiently handle the uncertainty and anxiousness of citizens during the COVID‐19 crisis. Government Twitter handles are an excellent platform for faster information dissemination and engaging citizens. While most government ministries actively use Twitter, limited attention is given to its modus operandi. Using data retrieved from the official Twitter handle of 'The Ministry of Health and Family Welfare' (MOHFW) of India, the current study examines the effect of the content characteristics, including content type and media type, on citizen engagement measured as tweet likes and retweets. The findings are based on 3742 tweets from MOHFW, recording more than 4.06 million likes and 1.23 million retweets over the initial six months of the largest COVID‐19 vaccination drive. Results show that content‐sharing guidance for stakeholders gained the maximum engagement, while the latest news about the COVID‐19 crisis resulted in the least engagement. Photos gained maximum engagement, while statuses resulted in the least engagement. The results illuminate the textual features of the government's Twitter communication and will enable policymakers to manage their social media content strategy diligently.

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Twitter as a tool for citizen engagement: An empirical study of the Andalusian municipalities

Cited by 146 publications

References 58 publications

Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis

Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis

Can Facebook really be a tool for supporting citizen engagement during emergencies?

Driving citizen engagement through Twitter: The case ofCOVID‐19 vaccination drive in India

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