The management of human resources in long term health care is challenging. Whether it is home care, skilled nursing care, hospice care, rehabilitation, case management, medical supply, or pharmacy, the work force consists of skilled, licensed professionals. In a case study of a vertically integrated long term care organization operating in several states, the turnover rates for various positions and types of organization were calculated and analyzed. The results point to acuity level, type of long term care provider, and the possibility of low pay as factors for turnover rates from an acceptable level to extremely high and unacceptable levels.Keywords: Turnover, Long term care, Human Resources,
INTRODUCTIONOne of the most perplexing human resource management problems among health care organizations is employee turnover. This is costly and is a problem that impacts the quality of care. In the long term care arena, turnover is an even more exacerbating problem. The proportion of entry level employees to professional health care providers is larger than in other areas of health care. While it might be assumed that replacement costs for entry level health care employees is lower than those for professional level employees, the volume of entry level turnover makes employee turnover expense even larger than for professional health care employees.