Turistlerin Anadolu Misafirperverliği Algısının Müşteri Memnuniyeti ve Müşteri Sadakatine Etkisi (The Impact of the Customer Perception of the Anatolian Hospitality on the Custumer Satisfaction and Customer Loyalty)

Yaylı, Ali; Çubukçu, Kemal

doi:10.20491/isader.2016.145

Cited by 4 publications

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“…Some empirical studies conducted in this context support this idea. For example, in the study conducted by Köse and Özdemir (2019), the willingness and friendly approach dimensions of the hospitality understanding of the people living in the region have an impact on the satisfaction of domestic tourists and this satisfaction has a positive effect on the intention to revisit the city and loyalty; Çelik, Karadeniz, and Cabul (2018), in their study with students, stated that despite many changes today, respect for the guest, pleasant conversation and treats still continue; Kaya (2018), in his study on tourist experiences, found that the participants had a significant and positive perception of traditional Turkish hospitality such as "being sincere, reliable, helpful and humane"; Çubukçu and Yaylı (2016) found in their research that the participants' Anatolian Hospitality experiences had positive effects on friendship and loyalty. However, Yıldırım (2022), in his research aiming to reveal what the effective factors and hospitality views are in keeping the phenomenon of hospitality alive in Şırnak, which is gradually decreasing and changing shape in the modern world, found that the examples of hospitality kept alive in Şırnak are almost no longer experienced in other regions, but they have gradually decreased in Şırnak compared to the old periods.…”

Section: Introductionmentioning

confidence: 99%

Values Education in Primary School: The Effect of Hospitality Activities on Students' Love, Respect, Tolerance and Hospitality

Tahiroğlu,

Esener

2023

TAY Journal

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In this study, it is aimed to apply the activities related to hospitality prepared by considering the teaching approaches suitable for the nature of values to primary school fourth grade students and to evaluate the results. In the study, a quasi-experimental design (selective) with a pretest posttest control group, one of the quantitative research designs, was used. The data of the research were collected through the scales of being respectful, loving, tolerant and hospitable. Data were analyzed with the Mann Whitney U test. As a result of the research: While there was no significant difference in the pre-test findings of the experimental and control group students' tendencies to be respectful, love, tolerant and hospitable; In the post-test findings, it was observed that there was a significant difference in favor of the experimental group in the tendencies of being respectful, loving, and tolerant. In the post-test findings of the tendency to be hospitable, it was seen that the experimental group scores increased, but this difference was not significant. According to these findings, activities related to hospitality, which are structured in accordance with the nature of values and the developmental characteristics of students, significantly increase the tendency of primary school fourth grade students to be respectful, affectionate, and tolerant; It can be said that it also contributed significantly to the tendency to be hospitable.

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Section: Introductionmentioning

confidence: 99%

Values Education in Primary School: The Effect of Hospitality Activities on Students' Love, Respect, Tolerance and Hospitality

Tahiroğlu,

Esener

2023

TAY Journal

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Experiencing local Turkish hospitality in Istanbul, Turkey

Çetin

Okumuş

2018

IJCTHR

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Purpose The purpose of this paper is to investigate tourists’ experiences of local hospitality and offer a typology of Turkish hospitality based on perspectives of international tourists. Design/methodology/approach Semi-structured interviews were conducted with tourists visiting Istanbul, Turkey. Interview transcripts were content-analyzed and -coded under different themes that characterize local hospitality. Findings The research findings revealed 64 items describing local Turkish hospitality. These were grouped under four distinct themes: sociability, care, helpfulness and generosity. Research limitations/implications Using the factors of local Turkish hospitality identified in this paper, future studies might measure the impacts of these antecedents of local hospitality on tourist satisfaction and positive behaviors such as loyalty and word of mouth in a quantitative study. Exploring local hospitality in different destinations with different characteristics might also reveal valuable insight into variance and intensity of local hospitality. Practical implications The research findings have implications for both commercial hospitality and destination management. By leveraging the local hospitality elements in their operations and human resources management practices, the commercial hospitality firms might create strong emotional bonds with their guests and create loyalty through these relationships. Destination planning and management might also adopt the findings to facilitate interactions between the hosts and tourists for more positive experiences for both sides to emerge. Social implications Destinations exposed to heavy visitation may not have the same level of hospitableness toward visitors. Hence, impact of tourism activity on local quality of life should be monitored and managed. Originality/value Despite hospitality having been researched in numerous previous studies, local hospitality has not yet been fully explored in tourism. This study presents and discusses empirical findings and offers a typology of local Turkish hospitality.

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VFR travel interactions through the lens of the host

Backer

Erol

Düşmezkalender

2020

Journal of Vacation Marketing

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Visiting friends and relatives (VFR) travel is a substantial segment of tourism globally. In many countries, VFR travel represents a large proportion of visitor movement. The size of the segment is often underestimated because official data only reveal VFR by purpose of visit or VFR by accommodation, contributing to the underestimation of the size of VFR travel. Similarly, there is a lack of research that considers the role of the VFR host in VFR travel which results in a lack of understanding. Clearly, the role of the host is critical in VFR travel and it is what centrally defines VFR. This study contributes to the research in VFR travel through providing research related to hosting VFRs. Of note, this study was undertaken in Turkey, which makes a significant contribution to scholarship given the lack of research that has been undertaken outside of Australia, New Zealand, Canada, the United Kingdom and the United States, which are the areas in which VFR travel research has dominated. This study determined the profiles and characteristics of 423 VFR travellers to Nevsehir, Turkey, and their hosts. Accordingly, this study provides a significant contribution to the scholarship of tourism by providing rich data on an area of tourism (hosting VFRs) that had to date, been overlooked.

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Turistlerin Anadolu Misafirperverliği Algısının Müşteri Memnuniyeti ve Müşteri Sadakatine Etkisi (The Impact of the Customer Perception of the Anatolian Hospitality on the Custumer Satisfaction and Customer Loyalty)

Cited by 4 publications

References 0 publications

Values Education in Primary School: The Effect of Hospitality Activities on Students' Love, Respect, Tolerance and Hospitality

Values Education in Primary School: The Effect of Hospitality Activities on Students' Love, Respect, Tolerance and Hospitality

Experiencing local Turkish hospitality in Istanbul, Turkey

VFR travel interactions through the lens of the host

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