Trust in videoconferencing

Bekkering, Ernst; Shim, Jung P.

doi:10.1145/1139922.1139925

Cited by 64 publications

(35 citation statements)

References 7 publications

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“…Huang et al (2002) found that when a videoconferencing system makes a person look artificially taller, and that person has more social impact than when the camera makes him or her look artificially shorter. Bekkering and Shim (2006) investigated the effect of eye contact in video-mediated communication on trust. Results revealed that videos that did not support eye contact resulted in lower perceived trust scores, compared to videos that enabled eye contact.…”

Section: Videomentioning

confidence: 99%

A Comparison of Avatar-, Video-, and Robot-Mediated Interaction on Users’ Trust in Expertise

Pan

Steed

2016

Front. Robot. AI

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Communication technologies are becoming increasingly diverse in form and functionality. A central concern is the ability to detect whether others are trustworthy. Judgments of trustworthiness rely, in part, on assessments of non-verbal cues, which are affected by media representations. In this research, we compared trust formation on three media representations. We presented 24 participants with advisors represented by two of the three alternate formats: video, avatar, or robot. Unknown to the participants, one was an expert, and the other was a non-expert. We observed participants' advice-seeking behavior under risk as an indicator of their trust in the advisor. We found that most participants preferred seeking advice from the expert, but we also found a tendency for seeking robot or video advice. Avatar advice, in contrast, was more rarely sought. Users' self-reports support these findings. These results suggest that when users make trust assessments, the physical presence of the robot representation might compensate for the lack of identity cues.

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Section: Videomentioning

confidence: 99%

A Comparison of Avatar-, Video-, and Robot-Mediated Interaction on Users’ Trust in Expertise

Pan

Steed

2016

Front. Robot. AI

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“…Shneiderman discusses the generation of trust in CSCW systems [258], claiming that just like a handshake is a trust-building protocol in the real world, it is necessary to create "new traditions" and methods for computer-mediated communication. Management science has also explored the differences of meetings that are face-to-face versus using some form of telepresence, such as a phone or videoconference [36,292]. These studies have generally concluded that for initial or intensive exchanges, in-person meetings are more effective at generating trust.…”

Section: Fostering Trust In Deployed Systemsmentioning

confidence: 99%

End-User Privacy in Human-Computer Interaction

Iachello

Hong

2007

FNT in Human-Computer Interaction

175

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The purpose of this article is twofold. First, we summarize research on the topic of privacy in Human-Computer Interaction (HCI), outlining current approaches, results, and trends. Practitioners and researchers can draw upon this review when working on topics related to privacy in the context of HCI and CSCW. The second purpose is that of charting future research trends and of pointing out areas of research that are timely but lagging. This work is based on a comprehensive analysis of published academic and industrial literature spanning three decades, and on the experience of both ourselves and of many of our colleagues.

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“…The users awareness and patterns of behavior could play a major role in safe-use of IoE based products and systems [18]. The understanding of cultural behavior and patterns of communities will also play a key part in the growth of IoE based industry, especially when a culture of one community may affect the culture and behavior pattern of another community in terms of educating and informing the safe use of IoE based products and systems [1]. The adoption of Internet of Everything provides business data intuitiveness, which was never possible before [12].…”

Section: 'Iot-izing' the Businessmentioning

confidence: 99%

Devising a Secure Architecture of Internet of Everything (IoE) to Avoid the Data Exploitation in Cross Culture Communications

Munawar¹,

Bhana²,

Haq³

et al. 2016

ijacsa

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Abstract-The communication infrastructure among various interconnected devices has revolutionized the process of collecting and sharing information. This evolutionary paradigm of collecting, storing and analyzing data streams is called the Internet of Everything (IoE). The information exchange through IoE is fast and accurate but leaves security issues. The emergence of IoE has seen a drift from a single novel technology to several technological developments. Managing various technologies under one infrastructure is complex especially when a network is openly allowing nodes to access it. Access transition of infrastructures from closed networked environments to the public internets has raised security issues. The consistent growth in IoE technology is recognized as a bridge between physical, virtual and cross-cultural worlds. Modern enterprises are becoming reliant on interconnected wireless intelligent devices and this has put billions of user's data in risk. The interference and intrusion in any infrastructure have opened the door of public safety concerns because this interception could compromise the user's personal data as well as personal privacy. This research aims to adopt a holistic approach to devising a secure IoE architecture for cross-culture communication organizations, with attention paid to the various technological wearable devices, their security policies, communication protocols, data format and data encryption features to avoid the data exploitation. A systems methodology will be adopted with a view to developing a secure IoE model which provides for a generic implementation after analyzing the critical security features to minimize the risk of data exploitations. This would combine the ability of IoE to connect, communicate, and remotely manage an incalculable number of networked, automated devices with the security properties of authentication, availability, integrity and confidentiality on a configurable basis. This will help clarify issues currently present and narrow down security threats planning considerably.

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Trust in videoconferencing

Abstract: People associate poor eye contact with deception. This perception may have hurt large-scale adoption of videoconferencing technology.

Cited by 64 publications

References 7 publications

A Comparison of Avatar-, Video-, and Robot-Mediated Interaction on Users’ Trust in Expertise

A Comparison of Avatar-, Video-, and Robot-Mediated Interaction on Users’ Trust in Expertise

End-User Privacy in Human-Computer Interaction

Devising a Secure Architecture of Internet of Everything (IoE) to Avoid the Data Exploitation in Cross Culture Communications

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