Trust in Vendor and Perceived Effectiveness of E-Commerce Institutional Mechanisms in M-Commerce Adoption: A Revised UTAUT Model

Sim, Jia Jia; Chia, Zui Ying; Chin, Yhuen Loong; Lee, Mei Qi; Chiam, Vernon Tat Seng; Wong, Kee Luen; Choong, Chee‐Keong; Loh, Siu Hong; Yeap, Kim Ho

doi:10.1109/iccsce.2018.8684964

Cited by 10 publications

(12 citation statements)

References 31 publications

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“…Facilitating conditions is defined "as the degree to which an individual believes that an organizational and technical infrastructure exists to support use of the system" [26]. Are a user's confidence in the means that support the use of a system [37]. Clearly, the new findings that facilitating conditions are important variables in seeing the intentions to use of technology.…”

Section: Facilitating Conditions (Fc)mentioning

confidence: 99%

Attitude on intention to use e-government in Indonesia

Afrizal

Wallang

2021

IJEECS

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The application of information and communication technologies in Indonesia continues to be developed as the government becomes more serious in improving services to its citizen. However, there are still some obstacles to using the service. The purpose of this paper to present a framework improving e-government services to its citizen. The paper opted for using a comprehensive review of the unified theory of acceptance and use of technology (UTAUT). This paper offers ideas to see intention to the community in using e-government, by using the modified UTAUT model where the main construct performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FC) is an important factor. Moderators such as gender, age, experience and voluntariness of use were excluded and using attitude as a mediator. The findings showed that UTAUT’s construct such as performance expectancy, effort expectancy, social influence, facilitating conditions is an important factor appropriate for seeing intention to citizen in using e-government and 9 hypotheses offered in the model are believed to get new findings in the future and increase the development of the UTAUT model and be able to provide concept ideas that are made in seeing the intentions of e-government users.

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Section: Facilitating Conditions (Fc)mentioning

confidence: 99%

Attitude on intention to use e-government in Indonesia

Afrizal

Wallang

2021

IJEECS

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“…Designers must be careful when choosing an application and navigation scheme in ecommerce (Ganguly et al, 2010). Communication in an information system is formed into three levels (Shannon, 1997) E-commerce acceptance problems that have not been revealed with the original acceptance theory (Hwang et al, 2019;Krontiris et al, 2016;Ofori et al, 2018;Reyes-Menendez et al, 2018;Sim et al, 2019;White Baker et al, 2019).…”

Section: Dimensions Of Technologymentioning

confidence: 99%

“…The (Chiu et al, 2010;White Baker et al, 2019;Gu et al, 2019;Reyes-Menendez et al, 2018;J. B. Kim, 2012;Krontiris et al, 2016;Ofori et al, 2018;Schaupp et al, 2010;Chan et al, 2012;Pascual-Miguel et al, 2015;Moon and Hwang, 2018;Sanny, 2017;Sim et al, 2019) UTAUT þ technical Additional variable (Omar et al, 2017;Sabi et al, 2016;Chan et al, 2012;Krontiris et al, 2016;Khalil Moghaddam and Khatoon-Abadi, 2013;Pazalos et al, 2012;Chan et al, 2012;Zheng et al, 2013) UTAUT þ trust JM2 17,2 growth of e-commerce, especially in Indonesia, Figure 1 (Google, Temasek and Bain and Company, 2019), contributes to economic sustainability (Media Indonesia, A. P, 2019). Considering the rapid growth and visibility offered by e-commerce to consumers and the public, the integration of e-commerce with economic sustainability is needed (Macchion et al, 2017;Mangiaracina et al, 2015;.…”

Section: Dimensions Of Technologymentioning

confidence: 99%

“…This study adopts the technical dimension of e-commerce which is widely used in previous research studies. Technological variables are added to the accepted theory for research problems that have not been revealed with the original acceptance theory (Hwang et al , 2019; Krontiris et al , 2016; Ofori et al , 2018; Reyes-Menendez et al , 2018; Sim et al , 2019; White Baker et al , 2019).…”

Section: Literature Reviewmentioning

confidence: 99%

“…In general, technology adoption theory discusses human attitudes in intending to use technology (Lin et al , 2019; Venkatesh et al , 2003, 2016; Williams et al , 2015). However, the addition of variables (Yousafzai et al , 2007) is needed to uncover research problems (Krontiris et al , 2016; Omar et al , 2017; Reyes-Menendez et al , 2018; Sabi et al , 2016; Sim et al , 2019; White Baker et al , 2019). This study proposes a technical dimension to complement the theory of acceptance (DeLone and McLean, 2003).…”

Section: Introductionmentioning

confidence: 99%

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E-commerce acceptance in the dimension of sustainability

Haryanti

Subriadi

2021

JM2

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Purpose Technology presents e-commerce as an alternative buying and selling place that is accepted by the public. The high growth of e-commerce has an impact on the sustainability of both the economic dimension, the social dimension and the environmental dimension. Indonesia is the country with the fastest-growing e-commerce but also has the second-largest plastic waste in the world. The synergy of sustainability for e-commerce is an interesting and awaited innovation. This is because sustainability has become the responsibility of all countries in the world. Design/methodology/approach A theoretical understanding of the context of sustainability in e-commerce separately focuses on a company perspective and the use of green products from a consumer perspective. It requires the involvement of e-commerce stakeholders as a whole to get comprehensive research results. The use of qualitative research methods with exploratory approaches is used in this study to reveal the concept of sustainability in e-commerce in Indonesia. Findings This study found similarities in the topic of acceptance of sustainability in e-commerce with a unified theory of acceptance and use of technology (UTAUT) including performance expectancy, effort expectancy, facilitating conditions, social influence and habits. Changes to the variables were revealed due to changes in the e-commerce phase. The variable trust is in the introduction phase and builds trust in e-commerce. Currently, in Indonesia, the e-commerce phase is in a phase of growth and value formation. Habit creation and dependence is a requirement for value formation. Several new topics were proposed in this study, namely, awareness, security, logistics and user interface and user experience (UX). The establishment of an e-commerce identity through UX clearly shows its target market. The e-commerce phase and the topics involved in it can become a reference for e-commerce regulation-making in Indonesia. Research limitations/implications This study is limited to e-commerce in Indonesia with data processing limited to February 2020. Practical implications The results of this study provide an overview of increasing the intention to use e-commerce through human acceptance and engineering dimensions. This research also reveals the stages of e-commerce in Indonesia that can be used as a reference for determining the right regulations for e-commerce and the trade-offs for sustainability. Originality/value This study produces additional references to the intention to use technology by completing the UTAUT model. This study reveals changes in variables in perceived value that are interesting for further research along with technological developments and changes in people’s habits. Exploration carried out can add references to the application of sustainability in e-commerce, especially in developing countries.

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The determinants of Mobile government services adoption: The moderating effect of perceived government support (PGS)

Mensah

Dadson

Mwakapesa

et al. 2022

Information Development

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This study holds the view that the m-government success depends on the adequate intervention and support of government. Given this, the study seeks to investigate the role that government support can play on m-government services acceptance. Particularly the study examines the moderating influence of perceived government support (PGS) on m-government services usage. A structural equation model (SEM) method was deployed with Smart PLS 3.0. Analysis from the data captured using a comprehensive Unified Theory of Acceptance and Use of Technology (UTAUT) model, demonstrated that contrary to the initial held view, performance expectancy (PE) did not impact the acceptance behavior of m-government services. Facilitating conditions, security and privacy, trust in m-government and quality of information had a direct positive influence on m-government services adoption. The findings also revealed that PGS had a significant moderating influence on PE, facilitation conditions, and trust towards the adoption of mobile government services. However, perceived government support had no significant moderating effect on security and privacy and information quality on the adoption of m-government services. These results guide researchers and practitioners in respect of the role government support plays in making m-government a success and how government aid should be designed to have the maximum impact on changing the adoption behavior of citizens.

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Trust in Vendor and Perceived Effectiveness of E-Commerce Institutional Mechanisms in M-Commerce Adoption: A Revised UTAUT Model

Cited by 10 publications

References 31 publications

Attitude on intention to use e-government in Indonesia

Attitude on intention to use e-government in Indonesia

E-commerce acceptance in the dimension of sustainability

The determinants of Mobile government services adoption: The moderating effect of perceived government support (PGS)

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