Trust as a moderator of the relationship between organizational learning and marketing capabilities: Evidence from Spanish SMEs

Sanzo, Marı́a José; Santos, Marı́a Leticia; García, Nuria Villagra; Trespalacios, Juan A.

doi:10.1177/0266242611418907

Cited by 49 publications

(55 citation statements)

References 92 publications

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“…As Sanzo et al (2012) have noted, the literature on organizational learning has focused on large organizations, and empirical evidence on the ways in which organizational learning is accomplished in SMEs is largely lacking.…”

Section: Models For Change Management and Smesmentioning

confidence: 99%

Towards Sustainability: Examining the Drivers and Change Process within SMEs

Sloan¹,

Klingenberg²,

Rider³

2013

JMS

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Sustainability appears to be at the forefront of business topics for the 21 st century. Over the past twenty to thirty years, businesses have changed their attitude towards sustainability from rejection to elevating it to a key strategic organization goal, based on the realization that sustainability is not only good for the planet, but financially rewarding. This development results in the need for frameworks describing how organizations can successfully manage the change towards sustainability. This paper provides a thorough literature review of the current stage of the development of such frameworks, as well as a comparison with assessments of where 21 st century corporations stand with regards to sustainability. The authors find that while valuable frameworks exist, there is a lack of understanding of whether and how these frameworks work for Small and Medium size Enterprises (SMEs). Building upon the existing models, this paper proposes a pathway for empirical research leading to the alignment and adjustment of these models to the needs of SMEs.

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Section: Models For Change Management and Smesmentioning

confidence: 99%

Towards Sustainability: Examining the Drivers and Change Process within SMEs

Sloan¹,

Klingenberg²,

Rider³

2013

JMS

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“…We decided to focus on SMEs because of the crucial role they play in the success of national economies. Interestingly, despite their growing importance, only a small portion of the literature addresses the topic of knowledge transfer within and between SMEs (Sanzo et al 2012;Chen et al 2006).…”

Section: Introductionmentioning

confidence: 99%

Trust, control and knowledge transfer in small business networks

et al. 2017

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The ability to transfer knowledge effectively in the networks of small and medium-sized firms (SMEs) is paramount for supporting firm competitiveness. Our research is the first one that explores the joint effect of trust and control mechanisms on knowledge transfer in the case of networks of SMEs. We use a multiple case study approach based on six Italian networks of SMEs. We analyse the joint impact of different ethical based trustworthiness factors-namely benevolence and integrity-and the levers of control (LOCs)-namely, belief, boundary, diagnostic and interactive LOCs-on knowledge transfer between SMEs in networks. We find that trust substitutes for the implementation of boundary, diagnostic, and belief tools, while it works jointly with interactive tools in order to support knowledge transfer. These insights not only provide a rich foundation for follow-up research, but also inform SME managers about how to increase the effectiveness and efficiency of knowledge transfer with their network partners.

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“…It was agreed that collaboration with the exchange partner, backed up by capabilities, is essential for successfully implementing TCO solutions. However, these capabilities are not easy to develop, and require considerable processes of organisational learning and mutual trust (Sanzo et al, 2012).…”

Section: Resultsmentioning

confidence: 99%

Exploring constrained rates of adoption of total cost of ownership models: A service-dominant logic analysis

Freiling

Dressel

2014

International Small Business Journal

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This article examines the adoption of innovative total cost of ownership business models by small and medium-sized enterprises in business-to-business markets might be constrained. Whereas prior explanatory research focuses on suppliers and customers, relatively little attention has been afforded to relational factors, and even less to the dominant logics employed in business life. This study employs the concept of a service-dominant logic that allows for consideration of the above factors within a coherent framework. Based on research propositions developed from this framework, the article contains an explorative case study approach against the background of German mechanical engineering.

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Trust as a moderator of the relationship between organizational learning and marketing capabilities: Evidence from Spanish SMEs

Cited by 49 publications

References 92 publications

Towards Sustainability: Examining the Drivers and Change Process within SMEs

Towards Sustainability: Examining the Drivers and Change Process within SMEs

Trust, control and knowledge transfer in small business networks

Exploring constrained rates of adoption of total cost of ownership models: A service-dominant logic analysis

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