Trends and Directions of Employee Experience: A Bibliometric Review for Future Research Agenda

Abstract

In recent years, the ‘battle of talent’ in the job market emerged as a topic of consideration. It describes the scenario when firms have difficulty both attracting and recruiting talented individuals on staff. As a result, companies are under increased pressure to differentiate themselves from other employees, and improving the employee experience (EE) has been suggested as a potential remedy. The article’s main goals were to assess the global research trends in EE upon outputs of publications, countries, co-occurrences, co-authorships and citations. This article uses a bibliometric analysis of EE publications from 2001 to 2021. A total of 870 publications were deduced following data pre-processing as per the Scopus database. We investigate the parameters of publications using reputable bibliometric measures, and influential institutions and contributing journals are explored. Next, a visualization tool known as VOSviewer is applied to illustrate science mapping analysis. Co-occurrence analysis of keywords is developed to detect the imminent topic trends of the journal. To examine how items are connected, co-authorship networks and citation networks are undertaken. The discussion concludes with some recommendations for potential journal difficulties in the future. The article contributes to the enlargement of EE in the research sector.