Trapped in the supply chain? Digital servitization strategies and power relations in the case of an industrial technology supplier

Mosch, Philipp; Schweikl, Stefan; Obermaier, Robert

doi:10.1016/j.ijpe.2021.108141

Cited by 41 publications

(27 citation statements)

References 84 publications

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“…Finally, in line with the broader servitization literature, we suggest future research pays particular attention to digital servitization. Whilst our analysis shows this is common for ecosystem orientated articles, servitized supply chain research is lacking in this area with only a small sample of studies addressing digital servitization (e.g., Mosch et al, 2021;Vendrell-Herrero et al, 2017;Kamaladin et al, 2020). Our findings suggest future research should consider longitudinal studies to understand how the type of material and information flows between organisations changes in intensity and frequency.…”

Section: Further Develop Capability Development and Resource Integrationmentioning

confidence: 91%

“…Finally, resource dependency theory (RDT) received some attention (n=2). Mosch et al, (2021) investigated power structures within supply chains, whilst Shah et al, (2020) apply it from the perspective that servitized manufacturers do not possess all the resources needed to deliver services, and therefore rely upon others within the supply chain who have access or ownership to the necessary resources to deliver services. Other notable theoretical orientations include: agency theory, contingency theory, stakeholder theory, organisational learning theory, organisational information processing theory, dynamic capabilities, and the resource-based view.…”

Section: Theoretical Orientationsmentioning

confidence: 99%

“…The first group received most attention (n=21). Ten articles (Li et al, 2021;Freije et al, 2021;Shah et al, 2020;Vendrell-Herrero et al, 2017;Bustinza et al, 2013;Kamaladin et al, 2020;Mosch et al, 2021;Benedettini & Neely., 2019;Boehmer et al, 2020;Zhou et al, 2020) address the topic of supply chain integration and supply chain interdependencies. Li et al, (2021); Freije et al, (2021); Shah et al, (2020), Benedettini & Neely (2019) and Zhou et al, (2020) all investigate the role supply chain integration plays in either enabling or improving servitized firm performance.…”

Section: Supply Relationshipsmentioning

confidence: 99%

“…Zhou et al, (2020) address this from the perspective of tie strength and structural holes and Benedettini & Neely (2019) address it from the perspective of relational embeddedness. Vendrell-Herrero et al, (2017) and Mosch et al, (2021) investigate power structures and interdependencies within servitized supply chains. Bustinza et al, (2013) investigate the integration of supply chain management and demand chain management strategies to understand how firms manage both product and service offerings.…”

Section: Supply Relationshipsmentioning

confidence: 99%

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Supply chains and ecosystems for servitization: a systematic review and future research agenda

Davies

Liu²,

Cooper³

et al. 2022

IMR

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PurposeRecent research has recognised the importance of supply chains and ecosystems as key drivers of successful servitization strategies, especially in the context of inter-organisational relations (IOR). The body of knowledge has, however, become increasingly fragmented and diverse due to different disciplinary roots of both servitization and IOR research. The purpose of this paper is to take stock of current knowledge and to generate a set of future research directions for servitization-related supply chain and ecosystem research.Design/methodology/approachA systematic review methodology was applied. A thematic analysis was conducted on a sample of 34 papers in the period 2010–2021 to identify the key themes within the servitization-related supply chain and ecosystem literature.FindingsThe review revealed a limited, but expanding, knowledge base for servitization-related supply chain and ecosystem research. The findings provide insight into current trends across four thematic areas: theoretical orientation, methodological approaches, research context and research content. Within these themes, it was found that four main areas of research content have been studied (supplier relationships, risk perception and uncertainty, capability development and resource integration), with most research adopting case-based methodologies within three main industrial contexts: manufacturing, industrial and software. Finally, a broad range of theoretical orientations have led to an increasingly fragmented and diverse literature base.Originality/valueThis study is the first to review servitization-related supply chains and ecosystems. It contributes insights through an IOR lens to categorise and organise a core set of themes and concepts for servitization-related supply chain and ecosystems research. It identifies research gaps within the extant literature and presents a set of future research directions.

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Section: Further Develop Capability Development and Resource Integrationmentioning

confidence: 91%

Section: Theoretical Orientationsmentioning

confidence: 99%

Section: Supply Relationshipsmentioning

confidence: 99%

Section: Supply Relationshipsmentioning

confidence: 99%

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Supply chains and ecosystems for servitization: a systematic review and future research agenda

Davies

Liu²,

Cooper³

et al. 2022

IMR

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“…DS might also require the development of specific capabilities, which comprise organizational solutions, procedures, and competencies at intra-and interorganizational levels [47]. At the same time, DS transforms value creation processes and subsequently affects relationships and power structures in supply chains [48]. Indeed, DS is expected to impact existing relationships and network dynamics and encourage the active exploration of new relationship equilibria [49].…”

Section: A Network Perspective On Dsmentioning

confidence: 99%

From After-Sales to Advanced Services: A Network Analysis on the Impacts of Digital Servitization Evolution

Galvani

Carloni²,

Bocconcelli³

et al. 2022

Sustainability

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The B2B context has experienced a push toward digital servitization (DS), i.e., the development of services by means of digital technologies. There are three levels of DS: (1) product provision, (2) after-sale servicing, and (3) advanced services taking after-sales to the next level. At level 3, DS evolves from a product and service-oriented strategy to a service-centric one. The literature has acknowledged the changes provoked by levels 1 and 2 of DS. Yet, further changes at level 3 still have not been explored. This research aims to understand the impact of DS’s evolution after the DS setup, with an intra- and interorganizational focus. To reach this aim, the case of Beta, an Italian mechatronic manufacturer implementing IIoT-based DS, is analyzed. The adopted framework is the ‘developing’, ‘producing’, ‘using’ (DPU) framework, formulated within the industrial marketing and purchasing (IMP) approach. Results are summarized in three propositions, showing how: (1) DS complexity unfolds intra- and interorganizationally and is gradually embedded in the three settings of the framework; (2) integration of settings and resources becomes essential; and (3) processes of resource procurement, development, and integration allow the evolution toward a service platform. Theoretical and managerial implications are provided.

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Commodity Marketing: An Introduction into Key Concepts and Processes

Enke

Geigenmüller

Leischnig

2022

Commodity Marketing

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Trapped in the supply chain? Digital servitization strategies and power relations in the case of an industrial technology supplier

Cited by 41 publications

References 84 publications

Supply chains and ecosystems for servitization: a systematic review and future research agenda

Supply chains and ecosystems for servitization: a systematic review and future research agenda

From After-Sales to Advanced Services: A Network Analysis on the Impacts of Digital Servitization Evolution

Commodity Marketing: An Introduction into Key Concepts and Processes

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