Transport and tourism: a perspective article

Duval, David Timothy

doi:10.1108/tr-06-2019-0280

Cited by 20 publications

(9 citation statements)

References 22 publications

(22 reference statements)

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“…In the early days, the development of transportation was mainly aimed at improving operation speed and efficiency. With the maturity of technology and changes in demand, the next goal in transportation became its safety [35,36]. Rapid transit not only expands the tourist market [37], speeds up the economic development of the destination [38], and improves tourism efficiency [39], but also leads to changes in the spatial structure of tourism flow [40].…”

Section: Literature Review 21 Research Progressmentioning

confidence: 99%

Study on Tourism Flow Network Patterns on May Day Holiday

Wang

Liu

2021

Sustainability

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The development of tourism is based on tourism flow and studying a tourism flow network can help to elucidate its mechanism of operation. Transportation network is the path to realize the spatial displacement of tourism flow. This study used “Tencent migration” big data to explore the spatial distribution characteristics and rules of tourism flow in China, providing suggestions for the development of tourism. The results demonstrate that the 361 cities studied can be divided into three types: destination-oriented, tourist-origin-oriented, and destination-oriented and tourist-origin-oriented. There are significant differences in the quantity of flow, the area of concentration, and the factors affecting the flow in the three types of cities. The larger the flow of tourism between cities, the higher the network level, and the wider the network range. The high-level nodes are closely related, while the peripheral nodes are more widely distributed, with weak attractiveness and inconvenient traffic, forming a “core-edge” structure. Different network patterns are established for different modes of transportation. The degree of response of different types of transportation to distance is the main factor influencing the network patterns of diverse paths. These findings have practical implications for the choice of appropriate travel destinations and transportation modes for tourists.

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Section: Literature Review 21 Research Progressmentioning

confidence: 99%

Study on Tourism Flow Network Patterns on May Day Holiday

Wang

Liu

2021

Sustainability

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“…The competitive environment, encouraged by airline liberalisation, airport privatisation and a significantly increased role of commercial activities, has made airports adopt a business model approach to ensure healthy financial returns derived from the non-aeronautical revenues and to place air travellers amongst key revenue sources (Duval, 2020;Graham, 2019;Sarlay and Neuhofer, 2020). Airports use key industry measures, from the Airport Council International's airport service quality (ASQ) surveys and other sources, to help them improve their operations and enhance customer satisfaction (Bezerra and Gomes, 2016;Prentice and Kadan, 2019).…”

Section: Introductionmentioning

confidence: 99%

Airportscape and its effect on airport sense of place and destination image perception

Wattanacharoensil

Fakfare

Graham

2021

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Purpose This study aims to validate a conceptual definition of airportscape and develop a multidimensional scale that integrates servicescape and service quality dimensions to comprehensively investigate airport service management. In addition, this study examines the structural relationships amongst airportscape, sense of place, airport image and destination image. Design/methodology/approach Covariance-based structural equation modelling has been used. This study has collected the responses from 1,189 Thai respondents who had their experience in an international airport in the past 12 months. Findings Key findings reveal the set of three airportscape attributes which positively influenced the air traveller’s perceived sense of place. Four other dimensions were found to positively influence the airport image. The results also suggested the positive relationships amongst sense of place, airport image and destination image. Sense of place strongly predicted the destination image and airport image and was found to be an important mediator of the relationship between airportscape dimension and perceived image variables. Originality/value This study validates the airportscape scale and introduces “sense of place”, a concept that has not been objectively investigated in the airport context, and in relation to tourism. The findings provide insights to airport managers and tourism authorities by examining areas that highlight an airport’s sense of place and representation of the destination. The study also strengthens the theoretical link between airport and tourism knowledge, by showing that the airport’s sense of place can strongly influence airport image and destination image. The result ascertains that the airport can be a representative of a destination through the creation of a sense of place.

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“…Recent studies point out that the independence of tourists in planning their trips has increased, mainly because of social media (Baghirov et al , 2019; Zhang, 2019), which has a large number of information in its technological universe with just one click. Therefore, a number of factors have provided the satisfaction of tourists who take into account from the integration of transport with tourism (Duval, 2020) to the choice of a hotel chain (Fu et al, 2020), for example. These factors can assist airlines in the search for strategic alliances with other organizations to compose their services to achieve greater competitiveness in the market (Chen et al , 2020; Gallarza and Saura, 2020; Sarlay and Neuhofer, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

Airline quality assessment towards strategic tourism management improvements

Albuquerque

Melo

Medeiros

2021

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Purpose The purpose of this study is to compare the results of customer satisfaction indices (SI) in the literature and to propose equations to show that the reverse attribute needs to be taken into account in these calculations owing to its impact on customer satisfaction. Design/methodology/approach To propose equations that take into account all types of quality attributes and in opposition to the models proposed by Berger (1993) and Wang (2013), in this work, a questionnaire adapted from the Kano model was developed, using the dimensions of the SERVQUAL model and applied to tourists who use the airline service. Data collection was carried out through social media, obtaining 694 responses. Findings The findings show that the attributes considered as reverse were linked to the delay in the service late check-in, delay in the dispatch of luggage, delay in on-board service and take-off delay, generating dissatisfaction among tourists. Moreover, the same database used to compare the results of the dissatisfaction indices of Berger (1993) and Wang (2013) showed inconsistencies reinforcing the gap that this research intends to close. After the proposal of the SI made by the authors of the present research it was possible to verify the confirmation regarding the definition of reverse attribute developed by the Kano model, reinforcing that the customer satisfaction decreases with the presence of reverse attribute. Originality/value The originality of this research seeks to contribute to the academic literature and organizational practices by investigating a gap in the SI proposed by Berger et al. (1993) for not inserting the reverse attributes and, later, studied by Wang (2013). Furthermore, this research uses the Kano questionnaire as an input to assist in the correct identification and evaluation of all attributes present in the service offered.

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Transport and tourism: a perspective article

Cited by 20 publications

References 22 publications

Study on Tourism Flow Network Patterns on May Day Holiday

Study on Tourism Flow Network Patterns on May Day Holiday

Airportscape and its effect on airport sense of place and destination image perception

Airline quality assessment towards strategic tourism management improvements

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