“…Likewise, nursing must have human quality, excellent interpersonal and social relations in the surgical context, besides leadership and good communication. (5,6) In this regard, the Joint Commission International continues identifying errors in communication (7) and has identified it as objectives in patient safety, given that work in this context is complex and errors in communication occur when the staff is under stress, or conducting multiple tasks and when there are interruptions in communication, which can interfere with the cognitive process. (8) Moreover, the staff is prone to errors when there is no comprehension of their role, or do not feel supported, respected, valued, understood, or listened to, or does not have the training to provide high-quality information to their peers and patients.…”