Transforming into a Lean Six Sigma Enterprise Through ISO 9001 Standard-Based Quality Management System

Karthi, S.; Devadasan, S.R.; Selvaraju, K.; Sreenivasa, C.G.; Sivaram, N.M.

doi:10.1080/19488289.2014.890981

Cited by 7 publications

(6 citation statements)

References 47 publications

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“…Maleyeff et al (2012) argued that the traditional LSS methodology needs to be customised based on the nature of services for changing environments. With sector-specific customisation in LSS methodology, several new frameworks emerged (Karthi et al , 2014; Nicoletti, 2013; Madu, 2014). Contributions on customising LSS toolkits were also witnessed during this period (Sahay, 2015; Antony et al , 2012).…”

Section: Overview Of the Literaturementioning

confidence: 99%

A morphological analysis of research literature on Lean Six Sigma for services

Sunder

Ganesh²,

Marathe³

2018

IJOPM

130

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Purpose The purpose of this paper is to review the existing literature on Lean Six Sigma (LSS) for services, construct a morphological analysis (MA) framework and identify research gaps to point to future research possibilities and priorities. Design/methodology/approach The MA framework is based on literature review of 175 papers published from 2003 to 2015, across 67 journals recognised by Scopus or ABS Academic Journal Quality Guide 2015. A three-phased methodology is used by the authors, with Phase1 featuring a five-stage systematic review protocol to identify relevant journal papers for review; Phase2 presenting a framework for classifying the reviewed papers in terms of their fundamental, methodological, chronological and sector-wise orientations; and Phase3 constructing an MA framework on the classified papers and identifying the research gaps. Findings The MA framework constructed based on six dimensions, namely, organizational context of applications, desired outcomes, implementation systems, LSS tools and techniques, integration with other management philosophies and evaluation methods, involving 40 focused themes, has revealed 355 distinct research gaps as opportunities for future research. Practical implications This paper confirms the existence of substantial scope and points to specific topics for further research in the area of LSS for services. The findings demonstrate the gaps in academic research on the subject. In addition, the study also helps organisational leaders and practitioners to look at LSS from a holistic perspective in the services context. Originality/value The MA framework of the existing literature on LSS for services presents a unique, systematic effort to identify research opportunities. In addition, a five-stage systematic review protocol is proposed in this paper. This could be valuable to researchers and practitioners in enabling them to systematically review the literature on research subjects of interest to them.

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Section: Overview Of the Literaturementioning

confidence: 99%

A morphological analysis of research literature on Lean Six Sigma for services

Sunder

Ganesh²,

Marathe³

2018

IJOPM

130

View full text Add to dashboard Cite

show abstract

“…Human factors : investigating the influences of LSS leaders in program performance (Laureani and Antony, 2015), investigating first-line employees in the application of LSS (Tsironis and Psychogios, 2016), analyzing the effect of quality policies on employees (Karthi et al , 2014), building theory about stakeholder management in LSS projects (Elias, 2016) and studying gap between student alumni expectation of employability and skill requirements by companies (Shokri and Nabhani, 2015).…”

Section: Scientific Gaps and Research Trendsmentioning

confidence: 99%

Where to direct research in lean six sigma?

Silva

Filser

Juliani

et al. 2018

IJLSS

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Purpose Lean Six Sigma (LSS) is a continuous improvement methodology used to increase the efficiency and effectiveness of processes. Although there are several articles published, only two have analyzed the literature from a bibliometrics perspective. The purpose of this paper is to analyze the LSS literature by bibliometrics, identifying its state of the art, scientific gaps and research trends. Design/methodology/approach Articles published up to 2016 in the database Scopus were investigated to identify the most significant articles, authors, journals, institutions and countries based on citation counting as well as the most frequent keywords and subject areas on LSS. Articles published in 2014, 2015 and 2016 were analyzed to point out scientific gaps and to identify eight main research trends on LSS. Findings The research trends are: “LSS implementation”, “Healthcare”, “LSS tools”, “Human factors”, “Expansion of results”, “SME”, “LSS combined with other methodologies” and “Education”. The research outcomes also point out the most significant articles, authors, journals, institutions and countries in LSS literature. Practical implications This research contributes to develop the state of the art of LSS and helps professionals as well as researchers to identify which issues new studies should address. Originality/value The performance of the literature is measured based on the number of citations and not on the number of published papers, and the bibliometric analysis covers the highest number of articles so far (319 articles). Besides, the identification of the main research trends on LSS is exclusively based on the most recent studies.

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“…Marques et al [11] came up with an integration framework, comprising 27 guidelines, to facilitate the articulation of a Six Sigma program with an ISO 9001 QMS, where each guideline was associated to a specific clause of requirements. Karthi et al [12] introduced the L6QMS-2008 model to integrate DMAIC and the belt-based training infrastructure of a Lean Six Sigma program with the process-based model of ISO 9001:2008, having also developed an alternative version of this standard by adding specific Lean Six Sigma requirements to it.…”

Section: Literature Reviewmentioning

confidence: 99%

Lean Six Sigma methods and tools in ISO 9001:2015 management systems

2019

JESR

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many certified ISO 9001 companies are adopting continuous improvement systems based on Lean and Six Sigma principles. Objective: this paper aims to illustrate how Lean and Six Sigma principles, methodologies and tools can be adopted within a quality management system based on the ISO 9001:2015 standard. Results: a new Lean Six Sigma and ISO 9001:2015 integration model is proposed with the explanation of how a wide set of Lean and Six Sigma tools and methods can be applied in different clauses of requirements of the standard. Conclusion: the proposed model contributes to increase the ability to combine a quality management system based on ISO 9001:2015 with a Lean Six Sigma improvement program into a single and integrated management system, thus improving overall efficiency.

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Transforming into a Lean Six Sigma Enterprise Through ISO 9001 Standard-Based Quality Management System

Cited by 7 publications

References 47 publications

A morphological analysis of research literature on Lean Six Sigma for services

A morphological analysis of research literature on Lean Six Sigma for services

Where to direct research in lean six sigma?

Lean Six Sigma methods and tools in ISO 9001:2015 management systems

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