The momentous changes that have occurred throughout the world over the past decades -the overall economic decline, globalisation, the rapid advances in information technology, looming social disasters such as HIV/AIDS, wide-spread famine, wars and profound political developments across the globe -are enormous by any standard. What is perhaps not always appreciated is that these changes have forever transformed the environment within which organisations have to function (McLagan, 1992: Nel;. These changes, in turn, require that everyone needs to undergo significant transformation of the ways in which they used to operate. Within an organisational context, it appears crucial to develop competent managers who can be entrusted with the responsibility to transform their organisations accordingly. Boyatzis (1982) maintained that it is the competence of managers that, to a large extent, determines the returns that organisations realise from their human capital. Managementespecially middle management -creates the vital link between the desired economic progress, the required organisational effectiveness and the actual performance of the people involved (Labbaf, Analoui & Cusworth, 1996;Miller, 1991).It is clear that management as a process is becoming increasingly dynamic and complex. Middle management in particular comes under enormous pressure to deal with the ever-changing direction from top management on the one hand, and the continuously changing aspirations of society on the other hand. In addition, the immediate organisational environment within which the middle manager has to fulfil his role has also undergone significant changes. Modern day information technology has made information easier to access and share, replacing the middle manager's role as a link in the communication chain. Flatter organisation structures, outsourcing, empowerment and dwindling numbers of middle managers have further transformed the corporate model of management of the past (Galagan, 1990). Job security is being replaced by continuous employability, which is only possible if the skills, knowledge and experience of the person remain up to date (Carretta, 1992).Given the crucial role of the middle manager and the challenges facing this level of management in particular, a key question evolves: What competencies are crucial or essential for middle managers to survive and be effective in these challenging times?Although research over the past two decades has contributed some wisdom as to the competencies required of managers in general (Bennis & Nanus, 1985;Bollinger, 1994;Bounds & Dobbins, 1993;Boyatzis, 1982;Davison, 1994;Hite & McDonald, 1995;Kouzes & Posner, 1995;Rhinesmith, 1993;Rost, 1991; Saville & Holdsworth Ltd. (SHL), 1993;Senge, 1993), conceptual understanding of the particular relationship between management at the top, middle and operational levels is far from clear. Whilst it has been argued that middle management may need a different set of, or emphasis on, specific competencies (Chang, 1996;Ishizaka, 1996), limited literat...