Training and Technology: Improving the Quality and Timeliness of Service Plans and Case Documentation

Identification of the essential components of quality in the data collection process for public health information systems

“…The training should be individualized, measurable, and may focus on communication skills for data collection, and criteria and procedure of health service provision. 47,56,57,62,63…”

“…A data collector collects or supplies data for the PHIS. Of the 45 articles, 23 assessed the performance of data collectors 14,[29][30][31]33,35,[38][39][40]44,46,47,49,51,55,57,59,60,62,66,[68][69][70] (see Table 1). Details of facilitators and barriers for data collector are shown in Supplemental Appendix Table 2. A data collector is a stakeholder with whom the data user should build up and nurture a relationship.…”

“…11,16 That is the provision of sufficient supervision to personal and systematic process audits to ensure data quality. Of the 45 included articles, 32 assessed the quality of data collection management 9,14,28,29,[31][32][33][34][35][36][37][38]40,42,44,47,48,51,52,[54][55][56][57][58][60][61][62][63][64]66,69,70 (see Table 1). Details of facilitators and barriers for data collection management are shown in Supplemental Appendix Table 2.…”

“…14,35,37,47 Designated unit or individuals to monitor data quality and prevent data collection mismanagement are recommended. 44,47,49,53,55 A veteran health worker register could remind data collectors to correct inaccurate data items, 44,62 and provide additional training, supervision, and incentives. 31 Holding regular meetings with medical or clinical staff and a data registrar is useful to address missing or inconsistent data.…”

“…35,57,70,71 Information system An information system is a combination of hardware, software, infrastructure, and trained personnel. 5 Of the 45 articles, 30 assessed the quality of information systems 14,28,[33][34][35][36]38,[40][41][42][43][44][45]47,48,[51][52][53]55,57,58,[60][61][62][64][65][66][67]69,70 (see Table 1). A regular system of data quality checks may be more cost effective and reliable to ensure data quality.…”