Tracking destination image across the trip experience with smartphone technology

Smith, Wayne W.; Li, Xiang Robert; Pan, Bing; Witte, Mark David; Doherty, Sean

doi:10.1016/j.tourman.2014.04.010

Cited by 117 publications

(132 citation statements)

References 45 publications

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“…Imajući u vidu navedeno, nije neobič-no što se vremenom povećalo i naučno interesovanje za smart turizam. Preciznije, znatan broj istraživanja je fokusiran na upotrebu tehnologija smart turizma tokom planiranja putovanja [16,17].…”

Section: Smart Turizamunclassified

Smart turizam – mogućnost primene interneta stvari u savremenom turističkom poslovanju

Kilibarda¹

2018

Proceedings of the International Scientific Conference - Sinteza 2018

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Rezime:Internet stvari pruža nove mogućnosti zajedničkog delovanja fizičkog i digitalnog sveta. S tim u vezi, on omogućava direktniju i aktivniju interakciju između turista, turističkih proizvoda i destinacija. Turistička industrija je blisko povezana sa, a može se reći i zavisna od, razvoja informacione tehnologije i Interneta. Trenutno, smart turizam pruža pogodnost i interaktivnost i nudi personalizovane usluge turistima. Ovaj rad analizira mogućnosti korišćenja Interneta stvari i tehnologija smart turizma u cilju boljeg razumevanja savremenih aktuelnosti i promena na turističkom tržištu. UVODSavremeno doba donosi brojne promene u svakoj sferi života, samim tim i u poslovanju, posebno kada je reč o turizmu. U globalizovanom i izuzetno dinamičnom okruženju, inovacija je ključni element za sve učesnike u turističkoj ponudi, kako bi se postigla njena konkurentnost. U poslednjim decenijama, tehnološke inovacije, odnosno informacione i komunikacione tehnologije (IKT) su značajno promenile naše društvo u celini. Danas, sa ubrzanim razvojem informacionih i komunikacionih tehnologija, informacije se razmenjuju brže, što znači da turistička preduzeća mogu da iskoriste takvu prednost za povećanje kvaliteta usluga. Kvalitetna usluga predstavlja cilj poslovanja svakog preduzeća, jer kao takva omogućava sticanje lojalnih korisnika usluga i povećanje prihoda. Zbog toga je veoma važna dvosmerna komunikacija, koja bi trebalo da bude zasnovana na razmeni ideja, iskustava i informacija, a čiji su glavni akteri turisti i učesnici na strani turističke ponude.Turizam predstavlja jednu od delatnosti koja je pretrpela najviše transformacija, posebno otkad su se pojavile Internet stvari -na raspolaganju je višedimenzionalni skup podataka (tzv. Big data) [1]. Napredak ka višoj socijalizaciji IKT-a, pojavu Interneta stvari i Cloud Computing-a učinio je mnogo relevantnijom koncepcijom digitalnog poslovanja, posebno u oblasti turizma [2].

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Section: Smart Turizamunclassified

Smart turizam – mogućnost primene interneta stvari u savremenom turističkom poslovanju

Kilibarda¹

2018

Proceedings of the International Scientific Conference - Sinteza 2018

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“…According to Gartner (1994) (Beerli & Martin, 2004;Smith, Li, Pan, Witte, & Doherty, 2015), whereas variables such as the level of excitement, pleasure or self-discovery are considered affective factors (Walmsley & Young, 1998).…”

Section: Tourism Destination Image Formation Processmentioning

confidence: 99%

“…A number of studies have supported the multi-dimensional implications of the destination image formation process based on the direct and positive influence of both cognitive and affective images (Lin et al, 2007;Mano & da Costa, 2015;Smith et al, 2015;Tan & Wu, 2016). In addition, the cognitive image directly and positively influences the affective image (Kim & Stepchenkova, 2015;Mano & da Costa, 2015;Tan & Wu, 2016), since the affective image involves the personal and unique reactions and feedback which an individual has regarding collected and reviewed information about a certain destination (Smith et al, 2015).…”

Section: Tourism Destination Image Formation Processmentioning

confidence: 99%

“…In addition, the cognitive image directly and positively influences the affective image (Kim & Stepchenkova, 2015;Mano & da Costa, 2015;Tan & Wu, 2016), since the affective image involves the personal and unique reactions and feedback which an individual has regarding collected and reviewed information about a certain destination (Smith et al, 2015). The cognitive image positively influences the affective image, forming together the overall destination image.…”

Section: Tourism Destination Image Formation Processmentioning

confidence: 99%

See 1 more Smart Citation

Destination Image on the DMO's Platforms: Official Website and Social Media

Molinillo

Liébana‐Cabanillas

Anaya‐Sánchez

2017

TMS

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Tourists usually configure and develop ideas about possible destinations based on information previously gathered from both social media and the official web of the destination management organization (DMO). In spite of the relevance of said information sources, there have not been many studies evaluating how these different sources influence the destination image. This research proposes a model intended to explain the image creation process of a destination taking into account both the DMO's online platforms and the perceived psychological distance. The proposed model is tested with an empirical study including a questionnaire which collects data from 264 participants. The validity of the model is reviewed through PLS analysis. Results show that the psychological distance does not influence the overall destination image. In addition, the overall destination image can be estimated to a larger extent when tourists approach social media as their main source of information. Implications and conclusions are discussed.Keywords: Destination image, psychological distance, tourism website, social media, DMO. ResumenLos turistas se forman una imagen del destino teniendo en cuenta la información recibida a través de canales como los medios sociales y la web oficial de la Organización Gestora del Destino (OGD). A pesar de la relevancia de estos canales pocos trabajos han analizado las posibles diferencias en su influencia en la formación de la imagen. Adicionalmente, el efecto de la distancia psicológica en el proceso de construcción de la imagen del destino no ha sido suficientemente evaluado en un contexto online. En esta investigación se propone un modelo para explicar la formación de la imagen del destino en función de la fuente de información online empleada y de la distancia psicológica percibida. El modelo propuesto es contrastado con un estudio empírico con 264 encuestados, mediante un análisis PLS. Los resultados muestran que la distancia psicológica no influye en la imagen global del destino. Además, la imagen global del destino puede estimarse en mayor medida cuando los turistas abordan los medios sociales como su principal fuente de información. Se discuten las implicaciones y las conclusiones.Palabras clave: Imagen del destino, distancia psicológica, sitio web oficial de turismo, medios sociales, OGD.

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“…Most part of the countries of the world, such, as: Austria, Belgium, Germany, Holland, Denmark, Spain, Norway, France, Switzerland, Sweden, USA do not issue the visa without existence of the special insurance policy [7].…”

mentioning

confidence: 99%

Trends in the field of risk management business tourism

Zhilenko¹,

Pan²

2015

Self Cite

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Abstract:The article analyzes the main risk factors in the tourist business, taking into account their specificity. We studied the sequence of steps tourism risk management. Considered a specific method to manage risk through the establishment of time limits for cancellation of the tour. Also investigated methods for transforming risk (the risk of failure, reduce the size of losses, reduce the frequency of damage or loss prevention). The main methods of reducing the account risks: insurance and diversification. The aim of the study was to analyze the risks in the tourism and ways to address them. The main methods of investigation were: theoretical analysis, problem analysis, statistical. The study recommendations are designed to address the risks in the tourism business.

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Tracking destination image across the trip experience with smartphone technology

Cited by 117 publications

References 45 publications

Smart turizam – mogućnost primene interneta stvari u savremenom turističkom poslovanju

Smart turizam – mogućnost primene interneta stvari u savremenom turističkom poslovanju

Destination Image on the DMO's Platforms: Official Website and Social Media

Trends in the field of risk management business tourism

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