Traces of design activity: the design of coordination mechanisms in the shaping of enterprise collaboration systems

Nitschke, Clara S.; Williams, Susan P.

doi:10.1016/j.procs.2018.10.078

Cited by 15 publications

(17 citation statements)

References 13 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Examples of CM are checklists, shared calendars, indexes, or plans [18,29,56]. The behavior of CM can be modified considering changing work conditions and coordination needs [39]. Recent ethnographic field studies on CM and related awareness mechanisms [24] have been conducted in the hospital context [e.g.…”

Section: Theoretical Background 21 Coordination Mechanismsmentioning

confidence: 99%

“…The studies reveal the ways artefacts are manipulated and representations change "bring[ing] to mind" diverse meanings [9:232]. Limited attention has been on the study of CM in the area of newer forms of the digital workplace with enterprise collaboration platforms [39]. Enterprise collaboration platforms begin life as empty shells with no content in them and prescriptions on the artefacts' protocols [39].…”

Section: Theoretical Background 21 Coordination Mechanismsmentioning

confidence: 99%

“…This ambiguity can be an "asset, not an obstacle" [1:560], as people have creative freedom. Work practices evolve in an evolutionary process as individuals and teams discover means to coordinate their work [39]. Coordination mechanisms (CM), widely described as means to support the management of distributed work and cooperative activities [52], have a long history in Computer Supported Cooperative Work (CSCW) research [16,18,29,52,56].…”

mentioning

confidence: 99%

“…Coordination mechanisms (CM), widely described as means to support the management of distributed work and cooperative activities [52], have a long history in Computer Supported Cooperative Work (CSCW) research [16,18,29,52,56]. However, CM have only minimally been studied in the context of the social software enabled digital workplace [39]. With the phenomenon of user-generated content and the malleability of the digital workplace, people have far more possibilities in terms of the CM they choose to use and how they shape them.…”

mentioning

confidence: 99%

See 3 more Smart Citations

Shared Workspaces of the Digital Workplace: From Design for Coordination to Coordination for Flexible Design

Nitschke¹,

Hult²,

Bigolin³

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

View full text Add to dashboard Cite

The emergence of new digital platforms and social software at work changes workplaces and how people coordinate their work. To date, coordination has only been minimally studied in the context of the social software enabled digital workplace. Through a qualitative analysis, we identify different coordination mechanisms (CM) in various practice areas as envisioned and used with the same collaboration platform by three healthcare workplace teams. The findings illustrate the flexibility of shared workspace designs of the digital workplace where CM cannot be anticipated a priori by researchers and software developers. We end with a discussion of the findings from a sociomaterial perspective to encourage studies that monitor the flexible and complex enactment of temporally emerging shared workspace designs.

show abstract

Section: Theoretical Background 21 Coordination Mechanismsmentioning

confidence: 99%

Section: Theoretical Background 21 Coordination Mechanismsmentioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

See 2 more Smart Citations

Shared Workspaces of the Digital Workplace: From Design for Coordination to Coordination for Flexible Design

Nitschke¹,

Hult²,

Bigolin³

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

View full text Add to dashboard Cite

show abstract

“…These "attached" elements become important components of the original post and show how discussion and activity evolves around the original topic. By examining these social documents as traces of collaborative activity it is possible to gain insights into how employees are collaborating with each other to organize and coordinate work within the enterprise collaboration platform [13,28]. However, a significant research challenge is gaining access to these document-mediated interactions and the methods to interpret them in ways that meaningfully identify collaborative activity.…”

Section: Introductionmentioning

confidence: 99%

The Structure of Social Documents

Williams¹,

Mosen²,

Schubert³

2020

Proceedings of the Annual Hawaii International Conference on System Sciences

View full text Add to dashboard Cite

Enterprise collaboration platforms are large scale, highly integrated information infrastructures that enable many hundreds of employees to work collaboratively and share information. In this paper, we lay the theoretical and analytical foundations for the use of social documents as digital traces of collaborative activity in enterprise collaboration platforms. Through a review of related research and an empirical analysis of social documents, we identify key concepts and structures, providing the foundation for the Social Document Ontology (SocDOnt). SocDOnt expresses the generic structure of social documents and extends previous work in two important ways. At the micro-level a social document is defined as a composition of an intellectual entity enhanced by both intellectual and simple components and at the macro-level a collection is defined as an aggregation of social documents. These analytical constructs enable a more nuanced and granular analysis of social documents to understand collaborative activity in enterprise collaboration platforms.

show abstract