TQM implementation in a least developed country: an exploratory study of Yemen

Aamer, Ammar Mohamed; Al-Awlaqi, Mohammed Ali; Alkibsi, Sharaf

doi:10.1108/tqm-11-2015-0141

Cited by 27 publications

(53 citation statements)

References 88 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…In this sense, the study at hand focuses on the literature gap of the relevance of factors for ISO 9001 implementation in different countries in line with previous research (Allur et al , 2014; Almeida et al , 2018; Downey et al , 2015; Heras-Saizarbitoria and Boiral, 2015; Huo et al , 2014). One of the questions that should be asked is why only a handful of organizations are implementing ISO 9001 standards, even though there is a high potential in TQM implementation, as was concluded in a previous study (Aamer et al , 2017). Therefore, the purpose of this paper is to provide insights into countries that are struggling with the limited implementation of ISO 9001 certifications and understand the reasons behind the limited number of ISO 9001 certifications, more particularly in, and with evidence from, Yemen.…”

Section: Introductionmentioning

confidence: 97%

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

Aamer

Al-Awlaqi

Mandahawi

2020

TQM

Self Cite

View full text Add to dashboard Cite

PurposeWhile ISO 9001 standard certification is approaching saturation in developed countries, other nations are still struggling with the implementation of ISO 9001. This study provides insights into countries with a very low number of registered certifications to understand the reasons behind the limited implementations, more particularly using evidence from Yemen. The objective of the study is to assess: the awareness, understanding, motivations, barriers and the benefits of implementing ISO 9001.Design/methodology/approachA survey was conducted to measure awareness levels, understanding, driving factors, barriers and the benefits of ISO 9001. Data collection was carried out through the classification of targeted firms into two separate categories, certified and noncertified organizations. The classification of firms was conducted to enrich the understanding from two different perspectives. A total of 72 responses, from companies ranging in size from large to small, and in both the private and public sectors, were analyzed using the descriptive and multiple correspondence analysis (MCA).FindingsThe data analysis showed that the limited implementation of ISO 9001 certifications could be due to several internal and external factors such as the relatively low awareness level of the certification and guidelines, and the inconsistency of understanding the certification purpose. The benefits focused solely on improving the quality of systems efficiency and increasing quality awareness, and not on internationalization.Research limitations/implicationsThe findings of this work provide the groundwork for decision-makers to understand the drivers and challenges of ISO 9001 to plan corrective actions and contribute to promote and increase the number of certified organizations in similar countries and economies. While the data in this study were collected in the context of one country, the methodology and framework used in this study can be utilized by other researchers to collect data in similar countries with a low number of ISO 9001 certifications.Originality/valueThis research is one of the very few that addresses the limited implementation of ISO 9001 in the Middle East and North Africa region and Yemen in particular.

show abstract

Section: Introductionmentioning

confidence: 97%

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

Aamer

Al-Awlaqi

Mandahawi

2020

TQM

Self Cite

View full text Add to dashboard Cite

show abstract

“…One of the main factors is the creation of SCA. The literature discussed many factors that could create SCA, such as social and technological change [7], entrepreneurial orientation and market orientation [8], investing in intangible resources and firm capabilities [9], knowledge management practices [10], marketing innovation [11], competitive intelligence [12], and total quality management [13,14]. Although there were many factors that could affect the creation of SCA, HRM was presented as the most prominent HRM strategies are considered as a rationalised effort applied by the organizations to manage the talent pools to achieve the organizational goals.…”

Section: Introductionmentioning

confidence: 99%

The Relationship between HRM Strategies and Sustainable Competitive Advantage: Testing the Mediating Role of Strategic Agility

2021

View full text Add to dashboard Cite

This study aims to investigate the impact of strategic agility on the relationship between Human Resources Management (HRM) strategies and Sustainable Competitive Advantage (SCA). A total of 227 large and medium-sized manufacturing companies were surveyed and studied. Using Structural Equation Modelling (SEM), this study found a positive and direct impact of HRM strategies on SCA. The study revealed a mediating effect of strategic agility on the relationship between HRM strategies and SCA. This study provides practical guidance for Yemeni large and medium-sized manufacturing companies to maintain SCA by focusing more on strategic agility in a turbulent business environment.

show abstract

“…Similar recent studies in a least developed country but not in Southern Africa, Yemen, shows that some companies are practising variant levels of some TQM practices especially customer focus. The least practised TQM endeavour was continuous improvement (Aamer et al, 2017). TQM elements imported from elsewhere had been seen to fail if implemented without taking into consideration the local aspects of the setting (Fotopoulos & Psomas, 2010;Psychogios, 2010).…”

Section: Southern Africa and Least Developed Countriesmentioning

confidence: 99%

Understanding TQM implementation barriers involving construction companies in a difficult environment

Dilawo

Salimi

2019

IJQRM

View full text Add to dashboard Cite

Purpose The purpose of this paper is to identify the factors that affect TQM implementation in construction companies and it suggests solutions for TQM implementation in a difficult environment. Design/methodology/approach Studies were carried out at six large construction companies who ply their trade in Southern Africa and in-depth investigations were conducted to assess TQM implementation practices and associated TQM barriers. Interviews were conducted on directors and key personnel that play important roles in TQM implementation in their respective organisations. The empirical study also utilised a number of organisational documents which added rigour to the findings. Findings This study identified three core categories and ten main barriers affecting TQM implementation in Southern Africa construction companies. The core categories are motivation, infrastructure and penchants and tendencies while the factors are lack of quality support, poor TQM knowledge and TQM awareness, poor information sharing, temporary workers, overdependence on contract document, poor data collection measurement, undefined TQM roles and responsibilities, award to lowest bidder tendency, poor business environment and corruption. Research limitations/implications The study was conducted based on companies plying their trade in Southern Africa and mostly around Malawi, Zambia and Mozambique. It does not study companies in Namibia, Zimbabwe, Angola, South Africa and Botswana. Practical implications TQM cannot be exported wholly from another region to a new setting without taking into consideration the local factors associated with that setting. For successful TQM implementation in construction in Southern Africa, characteristics of this region have to be known. This study illuminates a number of TQM implementation barriers associated with construction especially applied to this difficult environment. Application of this knowledge would enhance TQM and heighten competitive advantage initiatives. The proportions highlighted in this study therefore help build up the TQM implementation awareness. Social implications At society level, the findings of this study indicate societal problems such as corruption and business environment which require wide level approaches to deal with these barriers. In addition, if TQM applied in road construction projects, the quality of the roads will be improved, this in turn will have direct impact on quality of life in the society, better roads means easier access to hospitals, schools and public places, better transport and movements of goods and services, etc. It can also save money for the country in long run and economic benefits to the society. Originality/value The factors identified in this study are based on current TQM implementation practices at established construction companies in Southern Africa. They provide a practical basis for guiding TQM in construction companies operating in difficult environments.

show abstract

TQM implementation in a least developed country: an exploratory study of Yemen

Cited by 27 publications

References 88 publications

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

The Relationship between HRM Strategies and Sustainable Competitive Advantage: Testing the Mediating Role of Strategic Agility

Understanding TQM implementation barriers involving construction companies in a difficult environment

Contact Info

Product

Resources

About