TQM implementation elements for manufacturing excellence

Abstract

Purpose -Total quality management (TQM) is considered a very important factor for the long-term success of an organization. However, there exist a lot of international quality awards, apart from different versions of national quality awards (NQAs), developed by the governments of many countries based on these well-established awards. In addition to these awards, there are a plethora of frameworks proposed by various researchers and consultants. Hence, many organizations are not in a position to understand clearly the concept of TQM, in terms of knowing what has to be implemented and what area to focus on. To overcome these issues, this paper attempts to present a list of TQM implementation elements for manufacturing excellence. These elements can be undertaken by any manufacturing organization striving for excellence. Design/methodology/approach -A literature review was carried out to provide a brief overview about the 28 models, awards and frameworks given by national, international agencies and individuals. Then a comparative analysis was carried out to identify the list of TQM elements and a framework for TQM implementation elements has been proposed through discussion with experts and domain knowledge. Findings -The outcome of this research is a framework of TQM implementation elements for sustaining manufacturing excellence obtained from the comparative analysis of various TQM models and national/international quality awards. Research limitations/implications -The proposed list of TQM elements and its associated framework are highly conceptual and need to be validated through an empirical approach or by a clinical approach utilizing a case study. Originality/value -The paper identifies the TQM implementation elements which will direct an organization towards manufacturing excellence, as well as ensuring that the elements withstand the test of time, pace of technology, market and customer changes.

Conceptualisation for Implementing Total Productive Maintenance Through the Iso 9001:2008 Standard-Based Quality Management System

“…Connections through award-based quality frameworks The quality management principles are similar to the principles of the quality frameworks; the Malcolm Baldrige National Quality Award, the European Quality Award, and the Deming Prize [10,13,24,27,54]. These quality framework principles are, in turn, common with 11 dimensions of the JIPM TPM award [53].…”

The Relationship between Enterprise Resource Planning, Total Quality Management, Organizational Excellence, and Organizational Performance-the Mediating Role of Total Quality Management and Organizational Excellence

“…There are some studies that investigated the relationship between TQM and organizational excellence such as Sharma and Kodali (2008) who argued that TQM is considered as a fundamental standard to achieve excellence in manufacturing industry. In addition, Ioncia and Baleanu (2010) reported that the underlying principles of www.ccsenet.org/ass Asian Social Science Vol.…”

A 21st Century framework for quality management

“…Each of these theoretical groundings and the manner, in which they support the operation of the preferred state for the new scope for quality management, is detailed below. Gunasekaran and McGaughey (2003), Sharma and Kodali (2008), Vanichchinchai and Igel (2009) defined TQM as a management philosophy which supports the business practices of cost reduction, enhanced productivity, improved quality of the products/outputs, customer satisfaction, employee empowerment, and the measurement of results. Kotelnikov (2011) asserts that TQM refers to an integrated management approach to focus all functions and levels of an organisation on quality and continuous improvement.…”