TQM implementation and students' satisfaction of academic performance

Abstract

PurposeThe aim of the study is to develop a TQM model of academic excellence and empirically establish a relationship between TQM implementation and students' satisfaction of academic performance.Design/methodology/approachA sample of students from ISO and non‐ISO engineering institutions from South India has been taken for the study. Statistical measures like mean, t‐test, correlation and regression analysis were used.FindingsThe results reflect that ISO 9001:2000 engineering institutions are moving towards the path of TQM offering better quality of educational service than the non‐ISO institutions. A relationship between the five TQM constructs and students' satisfaction of academic performance has also been established.Research limitations/implicationsThis study has been conducted in higher engineering education from the students' perspective only. The study is limited to the privately funded engineering institutions. Research relating to other types of institutions namely the government institutions and the deemed universities can be taken up in future.Practical implicationsThe academic excellence model developed in this paper can be effectively implemented in the higher educational institutions to enhance the quality of education and students' satisfaction.Originality/value5C TQM excellence model is unique. Suggestions to educational authorities interested in improving the quality of education are valuable.

Assessing Postgraduate Students’ Satisfaction with Quality of Services at a Turkish University Using Alternate Ordered Response Models

“…M. Hill, 1995;Y. Hill et al, 2003;Mai, 2005;Negricea et al, 2014;Ravindran and Kalpana, 2012;Roman, 2014;Sakthivel et al, 2005;Wang and Tseng, 2011;Wilkins et al, 2013; were also found to significantly affect student satisfaction with quality of higher education services. Similarly, many earlier studies (de Kleijn et al, 2012;Harman, 2003;Khosravi et al, 2013;Munteanu et al, 2010;Sutton and Sankar, 2011;Zhao et al, 2007) underlined the importance of academic advising services on student satisfaction.…”

Modeling of quality technical education using path analysis

“…Campus facility would enhance the process of teaching and learning [9] which included well equipped lecture halls and rooms, efficient library services, well equipped and maintained computer and practical labs, transportation, C840…”

“…Top management must not only strive hard for an effective tqm system in education, but also manage and maintain all available resources so that an effective tqm in education environment would be realized in their institution [1,9]. …”

“…The delivery mechanisms should include effective teaching techniques such as two way student-staff interaction and communication, the use of practical examples and applications of the theoretical knowledge to capture students' interest and understanding [1,9].…”

Service Quality of a Public University in Saudi Arabia

“…This study focuses solely on the students' perspective because they are the ones who should measure and judge the quality of service since they are the recipients of the services (Zairi 1995;Sakthivel and Rajendran 2005).…”