Towards VoiceXML Dialogue Design for Older Adults

Proceedings of the 2003 Conference on Universal Usability

2002

Self Cite

An increasing number of older adults will need to use computers and computer related systems in the future to avoid social exclusion and enable them to live more independently in the future. There are therefore currently many interface designers searching for pointers to good design for older adults, a user group which is significantly different from the mainstream younger user groups mainly as a result of age associated impairments. There is currently no detailed body of knowledge from which interface designers can learn how to cater for this user group. This paper suggests a framework for encapsulating good interface design for older adults which is based on rigorous experimental work and sets out the findings in the form of patterns, a representation which has already been used successfully in the domain of software engineering and architecture.A robust framework for interface design is particularly important as those designing systems for older adults tend to be younger people who have no concept of what it is like interact with computerized systems as an older person with the age associated impairments.

Section: Guidelines For Speech Systems For Older Adultsmentioning

confidence: 99%

“…Users can say Help at any time during their interaction and a message, which is specifically relevant to the area of the dialogue they are currently using, will be output. Context sensitive help was invoked several times in the VABS [16] and was considered to be very useful.…”

Section: Context Sensitive Help Messagementioning

confidence: 99%

Patterns for encapsulating speech interface design solutions for older adults

Proceedings of the 2003 Conference on Universal Usability

2002

Self Cite

“…The voice Web browser BrookesTalk adapted for use by older adults [19] was most successful [9] as it spoke them through their interaction at all points, telling them what they had just done and what things they could do next. In my view the social and community activities provided by Web 2.0 are of much more interest to younger people than older people.…”

Section: Remembering New Featuresmentioning

confidence: 99%

Web 2.0

Proceedings of the 2007 International Cross-Disciplinary Conference on Web Accessibility (W4A) - W4A '07

2007

Self Cite

Web 2.0 has initiated a new age of Web interaction. Countless everyday activities such as seeking information, shopping, filling in forms and making appointments can be done effectively and often more cheaply on the Web. However many of the new community sites, and other Web 2.0 sites, do not promote accessibility in terms of inclusivity. They are built for, and are of most benefit to, young socially integrated people who own their own laptop and live in a world of readily available radio LAN and fast access broadband. However many older or disabled people are living on low budgets and do not have access to such things.

“…Evidence: The Error Recovery Loop pattern was successfully applied in the Voice Access Booking System [24].…”

Section: A Set Of Patterns For Speech Systems For Older Adultsmentioning

confidence: 99%

“…Confidence: 50% Literature: Zajicek M., Wales, R., Lee, A., [24], Towards VoiceXML Dialogue Design for Older Adults, In Palanque P., Johnson P., O'Neill E (eds) Design for Society. Proceedings of HCI 2003…”

Section: A Set Of Patterns For Speech Systems For Older Adultsmentioning

confidence: 99%

Aspects of HCI research for older people

2006

Univ Access Inf Soc

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HCI research has come of age, and now is a good time to reflect upon the HCI research processes that have become established over the years. This paper examines the HCI research process itself with respect to funding opportunities and the methods used for empirical research, assessing in particular the efficacy of standard methods for research dissemination. The focus of the paper is HCI research for older people. The nature of this user group is explored, and Alexandrian patterns are proposed both as a means of dissemination of research results and for strengthening the framework of HCI knowledge.