Towards more patient centred healthcare: A new Consumer Quality Index instrument to assess patients’ experiences with breast care

Damman, Olga C.; Hendriks, Michelle; Sixma, H.

doi:10.1016/j.ejca.2008.12.011

Cited by 45 publications

(56 citation statements)

References 16 publications

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“…The majority, 25 of the instruments, are completed by patients and/or families [3160616263646566676869707172737475767778798081828384], the rest are completed by physicians or other health care professionals [8586878889], or by both, patients and physicians [909192]. The 30-item Kim Alliance Scale (KAS) [72] was revised (KAS-R) to create a shorter 16-item questionnaire with the same scales [93].…”

Section: Resultsmentioning

confidence: 99%

Indicators and Measurement Tools for Health Systems Integration: A Knowledge Synthesis

Suter¹,

Oelke²,

Lima³

et al. 2017

Int J Integr Care

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Background:Despite far reaching support for integrated care, conceptualizing and measuring integrated care remains challenging. This knowledge synthesis aimed to identify indicator domains and tools to measure progress towards integrated care.Methods:We used an established framework and a Delphi survey with integration experts to identify relevant measurement domains. For each domain, we searched and reviewed the literature for relevant tools.Findings:From 7,133 abstracts, we retrieved 114 unique tools. We found many quality tools to measure care coordination, patient engagement and team effectiveness/performance. In contrast, there were few tools in the domains of performance measurement and information systems, alignment of organizational goals and resource allocation. The search yielded 12 tools that measure overall integration or three or more indicator domains.Discussion:Our findings highlight a continued gap in tools to measure foundational components that support integrated care. In the absence of such targeted tools, “overall integration” tools may be useful for a broad assessment of the overall state of a system.Conclusions:Continued progress towards integrated care depends on our ability to evaluate the success of strategies across different levels and context. This study has identified 114 tools that measure integrated care across 16 domains, supporting efforts towards a unified measurement framework.

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Section: Resultsmentioning

confidence: 99%

Indicators and Measurement Tools for Health Systems Integration: A Knowledge Synthesis

Suter¹,

Oelke²,

Lima³

et al. 2017

Int J Integr Care

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show abstract

“…Healthcare quality indicators, however, are not yet well defined [18,19]. To our knowledge, the BIS is not yet being implemented for the assessment of quality of care.…”

Section: Discussionmentioning

confidence: 97%

Reliability and validity of the Dutch-translated Body Image Scale

et al. 2015

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“…This index has been validated as a reliable instrument that should be able to assess quality differences. It is not clear whether this will actually lead to quality improvement (Damman, Hendriks, and Sixma 2009;Van de Bovenkamp, Grit, and Bal 2008b). There are also qualitative methods of voice such as instant feedback, focus groups, and mirror meetings, where patients are asked to talk about their experiences.…”

Section: Voicementioning

confidence: 97%

Voice and Choice by Delegation

Bovenkamp

Vollaard²,

Trappenburg³

et al. 2013

Journal of Health Politics, Policy and Law

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In many Western countries, options for citizens to influence public services are increased to improve the quality of services and democratize decision making. Possibilities to influence are often cast into Albert Hirschman's taxonomy of exit (choice), voice, and loyalty. In this article we identify delegation as an important addition to this framework. Delegation gives individuals the chance to practice exit/choice or voice without all the hard work that is usually involved in these options. Empirical research shows that not many people use their individual options of exit and voice, which could lead to inequality between users and nonusers. We identify delegation as a possible solution to this problem, using Dutch health care as a case study to explore this option. Notwithstanding various advantages, we show that voice and choice by delegation also entail problems of inequality and representativeness.

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Towards more patient centred healthcare: A new Consumer Quality Index instrument to assess patients’ experiences with breast care

Abstract: The CQ-index Breast Care (CQI-BC) instrument provides a good starting point for further research on the quality of breast care seen from the perspective of patients. The newly developed instrument can be used by different stakeholders for future quality monitoring.

Cited by 45 publications

References 16 publications

Indicators and Measurement Tools for Health Systems Integration: A Knowledge Synthesis

Indicators and Measurement Tools for Health Systems Integration: A Knowledge Synthesis

Reliability and validity of the Dutch-translated Body Image Scale

Voice and Choice by Delegation

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