Towards a System Support of Collaborative Knowledge Work

Abstract

Abstract. Knowledge work is becoming the predominant type of work in developed countries. Leveraging their expertise, skills, and experiences, knowledge workers daily deal with demanding situations. Therefore, they widely work autonomously, but usually collaborate in multiple contexts. Further, their work is influenced by dynamic factors like time constraints, costs, and available resources, and thereby it cannot be pre-specified like routine work. The lack of an appropriate context and process support, in turn, reduces their productivity and hinders the reuse as well as the continuous improvement of elaborated solutions. This paper structures collaborative knowledge work and presents its characteristics and dimensions. Moreover, we introduce a lifecycle methodology to support collaborative knowledge workers holistically.

Criteria Catalogue for Collaborative Environments

“…From this wide range of collected publications, we identified criteria for collaborative work dedicated to specific technology (Borghoff and Schlichter (2000)) like table tops (Scott et al (2003)) or mobile devices (Donker and Blumberg (2011)). We extracted criteria of collaboration support systems in information visualization (Tobiasz et al (2009)), visual analytics (Bren-nan et al (2006)), business processes (Mundbrod (2012)), virtual reality (Liu et al (2012)) and de-sign and engineering (French et al (2014), Johnson et al (2011), Briggs et al (2010 and Briggs et al (2003)). Also, existing work about single aspects of successful cooperation like awareness indication (BeaudouinLafon and Karsenty (1992), Dourish and Bellotti (1992)), as well as satisfaction and team effectiveness as investigated by Kot-tke (2013), Jose´ et al (2014) and Rousseau and Aube´ (2010)) have been considered.…”

Process-Aware Task Management Support for Knowledge-Intensive Business Processes: Findings, Challenges, Requirements

“…Obviously, this drawback is related to the challenging characteristics of KiBPs. In particular, KiBPs are non-predictable, emergent, goal-oriented, and knowledge-creating [4]. Several researchers even consider the problem of supporting KiBPs as the holy grail of information system (IS) research [5].…”

Emergent Concepts on Knowledge Intensive Processes

“…Therefore, KiPs associated to Ontoxicwiki use fit on CKW life cycle from [14]. As KiP tool, OntoxicWiki exploits the social nature of Wiki technologies with the formatting, by means meta-data, of knowledge on use of concepts by knowledge workers.…”