Process-Aware Task Management Support for Knowledge-Intensive Business Processes: Findings, Challenges, Requirements

Mundbrod, Nicolas; Reichert, Manfred

doi:10.1109/edocw.2014.26

Cited by 15 publications

(9 citation statements)

References 27 publications

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“…Since we refer to knowledge-intensive personal services, requirements for knowledge-intensive business processes are relevant for our investigations. While routine tasks often can already be automated by Workflow Management Systems or at least supported by IT, it is a major challenge to sensibly support knowledge-intensive work with the help of IT [25,26]. Mundbrodt and Reichert derive in [26] 25 requirements of IT support for knowledge-intensive business processes.…”

Section: Requirements For Knowledge-intensive Business Processesmentioning

confidence: 99%

“…While routine tasks often can already be automated by Workflow Management Systems or at least supported by IT, it is a major challenge to sensibly support knowledge-intensive work with the help of IT [25,26]. Mundbrodt and Reichert derive in [26] 25 requirements of IT support for knowledge-intensive business processes. Though being very detailed, the authors just present a selection of requirements found during their investigations.…”

Section: Requirements For Knowledge-intensive Business Processesmentioning

confidence: 99%

“…Besides family care specific functionalities there are also functionalities needed for process/workflow management. The coordination and control of task provision is an important issue considering knowledge intensive processes [19,26]. There are classical workflow management functionalities, namely definition, execution and control of workflows.…”

Section: Generalized Requirementsmentioning

confidence: 99%

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Requirements for IT-Support of Personal Services in the Digital Age

Fellmann

Lambusch

Lantow

et al. 2020

Intelligent Systems Reference Library

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Digitalization of work increasingly receives attention due to the wide spread of easy to use mobile computing devices. However, it remains unclear how the potential of ubiquitous information systems can be tapped in domains with less formal structured processes such as in personal services. Up to now, concepts such as Adaptive Case Management have been proposed and it has been investigated how such systems could be used in various domains. However, the specific requirements that originate from the domain of personal services are far less understood. We therefore empirically elicit requirements for improved IT-support in the domain of personal services by combining workshops, interviews, and shadowing techniques in a triangulation approach. We hope that our consolidated requirement catalogue will foster the design of information systems that provide an improved IT-support for people working in personal service contexts. Keywords Requirements engineering • Personal services • Digitalization 7.1 Introduction and Motivation Digitalization is one of the dominant topics of our time. Information and communication technologies have become an integral part of everyday life and lead to changes in many areas of work. Two fundamental aspects of Digitalization are the transformation of analogously stored information into digital data and the execution of more

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Section: Requirements For Knowledge-intensive Business Processesmentioning

confidence: 99%

Section: Requirements For Knowledge-intensive Business Processesmentioning

confidence: 99%

Section: Generalized Requirementsmentioning

confidence: 99%

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Requirements for IT-Support of Personal Services in the Digital Age

Fellmann

Lambusch

Lantow

et al. 2020

Intelligent Systems Reference Library

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“…Two basic roles were involved: knowledge workers and decision makers from several innovation departments in the automotive domain. Thus, all participants were involved in knowledge-intensive business processes (Mundbrod and Reichert, 2014). No participant was a member of the research team.…”

Section: Figure 16: Interview Designmentioning

confidence: 99%

On maintaining semantic networks: challenges, algorithms, use cases

Ulmschneider

Michelberger

Glimm

et al. 2015

International Journal of Web Information Systems

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Purpose-Knowledge workers are confronted with a massive load of data from heterogeneous sources, making it difficult for them to discover information relevant in the context of their daily tasks. As a particular challenge, enterprise information needs to be aligned with business processes. In previous work, the authors introduced the Semantic Network (SN) approach for bridging this gap, i.e., for discovering explicit relations between enterprise information and business processes. What has been neglected so far, however, is SN maintenance, which is required to keep an SN consistent, complete, and up-to-date. The paper tackles this issue and extends the SN approach with methods and algorithms for enabling SN maintenance. Design/methodology/approach-The paper illustrates an approach for SN maintenance. Specifically, the authors show how an SN evolves over time, classify properties of objects and relations captured in an SN, and show how these properties can be maintained. An empirical evaluation, which is based on synthetic and real-world data, investigates the performance, scalability and practicability of the proposed algorithms. Findings-The authors prove the feasibility of the introduced algorithms in terms of runtime performance with a proof-of-concept implementation. Further, a real-world case from the automotive domain confirms the applicability of the SN maintenance approach. Originality/value-As opposed to existing work, the presented approach allows for the automated and consistent maintenance of SNs. Furthermore, the applicability of the presented SN maintenance approach is validated in the context of a real-world scenario as well as two business cases.

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“…During the last decade, the support of human-centric and knowledge-intensive processes has gained increasing attention [11]. In general, corresponding processes face unplanned and complex situations, and their enactments depends on the expertises and skills of the stakeholders involved.…”

Section: Introductionmentioning

confidence: 99%

Lightweight Process Support with Spreadsheet-Driven Processes: A Case Study in the Finance Domain

Stach¹,

Pryss²,

Schnitzlein³

et al. 2018

Business Process Management Workshops

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The use of process management technology constitutes a salient factor for a multitude of business domains as it particularly addresses the flexibility demands of the digital enterprise. Still, spreadsheet applications are more likely to be used in many scenarios in which process management technology appears to be a more appropriate solution. Especially in the context of human-centric and knowledge-intensive processes, spreadsheets are widely used, even if more business-tailored applications exist. For example, financial service providers, like banks or insurers, prefer spreadsheet applications for accomplishing their daily business. However, this kind of usage reveals drawbacks when working collaboratively based on the same spreadsheet document. To remedy these drawbacks, we suggest the use of spreadsheet-driven processes, which shall combine the advantages of traditional process management technology with the ones of spreadsheets. Using a sophisticated scenario from the financial domain, this paper shows how spreadsheet-driven processes improve collaborative work, as required in the context of business processes, significantly. Moreover, a proof-of-concept prototype is presented to evaluate the approach in practice. Altogether, first results indicate that spreadsheet-driven processes may be a promising technical solution for everyday business involving human resources.

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Process-Aware Task Management Support for Knowledge-Intensive Business Processes: Findings, Challenges, Requirements

Cited by 15 publications

References 27 publications

Requirements for IT-Support of Personal Services in the Digital Age

Requirements for IT-Support of Personal Services in the Digital Age

On maintaining semantic networks: challenges, algorithms, use cases

Lightweight Process Support with Spreadsheet-Driven Processes: A Case Study in the Finance Domain

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