Towards a Measurement Model of Corporate Social Software Success - Evidences from an Exploratory Multiple Case Study

Steinhüser, Melanie; Smolnik, Stefan; Hoppe, Uwe

doi:10.1109/hicss.2011.447

Cited by 32 publications

(21 citation statements)

References 38 publications

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“…Although some are trying to be helpful to others and make it as useful as possible (e.g., due to altruism), not all employees are willing to contribute for various reasons, such as time limitations. Similar to our study, prior studies have identified information quality as another key success factor for IS, KMS, ERP, and also corporate social software in an organization (DeLone and McLean 1992;Kulkarni et al 2007;Lin 2010;Steinhuser et al 2011). The ESN information quality is dependent on the employees' response and contribution.…”

Section: Discussionsupporting

confidence: 70%

“…ESN platform quality relates to ease of use, integration, accessibility, and platform features. System quality, which is closely related to platform quality, was also identified in literature as an influencing factor in the successful adoption of IS (DeLone and McLean 1992), knowledge management systems (KMS) (Kulkarni, Ravindran, and Freeze 2007), ERP systems (Lin 2010), and corporate social software (Steinhuser et al 2011). As ESN is a third-party software system, employees are naturally concerned about the security and privacy of organizational information, and this concern impacts their perceived value of ESN.…”

Section: Discussionmentioning

confidence: 97%

“…For instance, unlike a conventional IT that has dedicated purpose and aims to solve an existing corporate problem, ESN is a malleable technology with an inherent flexibility in terms of use and purpose (Richter and Riemer 2013b). Moreover, ESN and a conventional IT system also differ in terms of information, structure, voluntariness, interaction, ease of use, degree of governance, and quality assurance (Parameswaran and Whinston 2007;Steinhuser, Smolnik, and Hoppe 2011).…”

Section: Introductionmentioning

confidence: 97%

See 2 more Smart Citations

Exploring Factors Influencing the Use of Enterprise Social Networks in Multinational Professional Service Firms

Chin

Evans

Choo

2015

Journal of Organizational Computing and Electronic Commerce

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Organizations are increasingly implementing enterprise social networks (ESNs) for improved communication and collaboration, as well as enhanced knowledge sharing and innovation among employees. However, the paradoxical relationship between ESN implementation and the promised benefits has been attributed to employees' underutilization. Our research focuses on factors influencing employees' decision to use ESN in their work role and draws on case studies of two multinational professional service firms (PSFs) based inAustralia. Qualitative data were collected during ten semi-structured interviews with employees from both organizations, to determine their perceptions of ESN usage and capture the factors that influence their use behavior. The findings illustrate that the likelihood of ESN use is significantly influenced by technological, organizational, social and individual factors. A successful ESN use within an organization involves the nexus between these four factors and recommendations are made, as guidelines for organizational actors about how ESNs usage can be increased.

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Section: Discussionsupporting

confidence: 70%

Section: Discussionmentioning

confidence: 97%

Section: Introductionmentioning

confidence: 97%

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Exploring Factors Influencing the Use of Enterprise Social Networks in Multinational Professional Service Firms

Chin

Evans

Choo

2015

Journal of Organizational Computing and Electronic Commerce

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“…The most important of them is the fact that costbenefit analyses yield unclear results. Similarly, further studies by Kaske et al [25] as well as Steinhu ser and Smolnik [26] also emphasized the problems of measurement of social media success. We addressed this issue by proposing various measurement models and frameworks.…”

Section: Adoption and Use Of Internal Social Media Applicationsmentioning

confidence: 95%

Adoption and Use of Social Media in Small and Medium-Sized Enterprises

Meske

Stieglitz

2013

Lecture Notes in Business Information Processing

117

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Abstract. In recent years, social media have been increasingly adopted in enterprises. Enterprises use social media as an additional way to get in contact with their customers and support internal communication and collaboration. However, little research is devoted to the adoption and internal usage of social media in small and medium-sized enterprises (SMEs), which are of high social and economic importance. The purpose of this paper is to examine the adoption, usage, and benefits of social media in SMEs as well as potential concerns that may prevent a wider adoption of social media in SMEs. Therefore, a survey of decision-makers in German SMEs was conducted. Findings based on 190 responses indicate that SMEs started to use internal social media (e.g., wikis, blogs) in order to support collaboration among employees and to improve knowledge management. However, SMEs still face problems to manage adoption and to identify relevant business values. Based on our results, we derive several implications for SMEs, in particular how to overcome the obstacles to a wider adoption of social media.

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“…Internet technologies, such as blogs, social network sites and wikis, are now widely recognized to be changing the way individuals make and interact with social contacts (Grudin, 2006;McAfee, 2006;Steinhuser, Smolnik, & Hoppe, 2011) and thereby access social support (Mikal, Rice, Abeyta, & DeVilbiss, 2013;Rains & Young, 2009).…”

Section: Introductionmentioning

confidence: 99%

Expatriate adjustment in the digital age: The co-creation of online social support resources through blogging

Nardon

Aten

Gulanowski

2015

International Journal of Intercultural Relations

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Towards a Measurement Model of Corporate Social Software Success - Evidences from an Exploratory Multiple Case Study

Cited by 32 publications

References 38 publications

Exploring Factors Influencing the Use of Enterprise Social Networks in Multinational Professional Service Firms

Exploring Factors Influencing the Use of Enterprise Social Networks in Multinational Professional Service Firms

Adoption and Use of Social Media in Small and Medium-Sized Enterprises

Expatriate adjustment in the digital age: The co-creation of online social support resources through blogging

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