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How does professional employment support provided by newcomer support organizations (NSOs) influence highly-skilled refugees’ professional identities and workforce integration? To answer this question, we draw on interviews with 25 managers and staff of NSOs in Canada and 11 recently arrived, highly-skilled refugees. We contribute to the literature on refugee workforce integration by shedding light on the dynamic process of employment support in which NSOs engage in sensegiving practices and influence refugees’ understanding of career options, assessment of opportunities, and their professional identity responses. We found that NSOs attempted to manage refugees’ expectations of career opportunities while fostering hope for the future and that refugees reacted to NSOs’ sensegiving practices by resisting expectation management messages, recrafting a new identity, or bracketing the present as transitory. We highlight the role of external agents in sensemaking and identity work by exploring work role transitions caused by forced migration. Furthermore, we uncover the dynamics of power and contextual constraints that influence sensegiving interactions. From a practical point of view, we argue that in the absence of quality employment opportunities, the reliance on refugees’ resilience and their motivation for long-term professional integration may further marginalize them.

Purpose This paper aims to critically review and integrate the literature available on Uppsala (incremental) and Born Global (rapid) internationalization models and propose an integrative model that applies to both the initial and subsequent stages in internationalization. Design/methodology/approach This study draws on a systematic review and analysis of the relevant literature, using 87 articles from 28 journals which deal with the Uppsala and/or Born Global conceptualizations. Findings To date, the two views of internationalization have been presented as competing and fundamentally different explanations, as past research focuses mostly on the original 1977 Uppsala model without accounting for its five subsequent extensions (1990-2013) and not considering in sufficient depth the critical role of the knowledge construct in both models. Research limitations/implications The study focuses on English-only publications dealing expressly with the Born Global and Uppsala models; while some studies which address the focal theme tangentially may have been missed, the systematic approach to identifying the key studies of interest and the focus on a carefully delineated research domain provides confidence that the main studies relevant to the theme have been captured. Originality/value The study highlights the important role of knowledge in the internationalization of firms, and it addresses the current divide between the “incremental” and “rapid” conceptualizations which have impeded the development of theory, by positing six research propositions and an integrative model that accounts for both the incremental and rapid approaches.

This dissertation explores the phenomenon of increased use of online discussion forums by newcomers to Canada to access labour market knowledge. Drawing on extant literature on social support, knowledge exchange, and online technology affordances, I examine the role of online discussion forums in newcomers' labour market integration, through an inductive content analysis of 574 discussion threads. Results of this study suggest that the role of online discussion forums is to provide knowledge resources, in the form of information and advice support, which help newcomers make migration decisions and manage their expectations and preparedness, which in turn has the potential to help newcomers with adjustment and labour market integration in the new country.Lastly, I would like to thank and dedicate this dissertation to my parents for their endless patience, encouragement and optimism.iv

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