Towards a Maturity Model for the Assessment of Ideation in Crowdsourcing Projects

Abstract

Social media technology has enabled virtual collaborative environments such that people can actively interact, share knowledge, coordinate activities, solve problems and co-create value. Organizations have begun to leverage approaches and technologies to involve numerous people from outside their boundaries to perform organizational tasks. Crowdsourcing is a collaboration model enabled by people-centric web technologies to solve individual, organizational, and societal problems using a dynamically formed crowd of people who respond to an open call for participation. Despite the success and popularity of this phenomenon, there appears to be a lack of guidance on how to organize the ideation processes in crowdsourcing. To address this need, we propose a Crowdsourcing Ideation Maturity Assessment Model (CIMAM). The CIMAM is intended to be sufficiently generic to be applied to different types of crowdsourcing initiatives/projects. It can be used by external assessors or by crowdsourcing organizers themselves for self-assessments. CIMAM was developed through a literature review and built on the constructs of Pedersen et al. [22] model. This paper contributes to research by examining the various factors influencing crowd engagement and productivity.

A survey of social media use in emergency situations: A literature review

“…The authors suggest convergence behaviour is spontaneous and informal as well as taking the form of movement of people, messages and supplies towards disaster areas. From our review, the year 2014 appeared to be a year with highest publications whose central themes revolved around crowdsourcing (Boughzala and Vreede, 2014;Liu, 2014; Poblet, Garca-Cuesta and Casanovas, 2014) on the one hand and understanding digital volunteers, their uses as well as barriers of coordinating their work with emergency management organisation (Van Gorp, 2014;Hiltz, Kushama and Plotnick, 2014;Jung and Moro, 2014;Jung and Park, 2014;Panagiotopoulos, Bigdeli and Sams, 2014). Our guess is, these themes become more pronounced because of the near maturity of social media in the disaster research field.…”

“…Besides, other authors reviewed earlier studies and came up with different crowdsourcing model and frameworks. For instance,Haythornthwaite (2009) proposed two types of crowdsourcing models -lightweight and heavyweight, whileBoughzala and Vreede (2014) proposed a model and named it as Crowdsourcing Ideation Maturity Assessment Model (CIMAM). Also, using the concept of 'articulation of work' as an analytic frame, Liu (2014) study provides a salient dimension of crisis crowdsourcing.…”

Assessing Quality Performance of Engineering Projects: A Case of The Ghana Armed Forces (GAF)

“…Total Quality Management refers to a form of quality improvements practices, methodologies and so forth that is focused mainly on service delivery and customer satisfaction. preventive measure is the best way to ensure quality, errors are the performance standards for quality and quality is measured by the price of nonconformity (Boughzala, 2014).…”

“…Philip Crosby says if you spend money on quality, it is money that is well spent. He based his argument on four absolutes of quality management; defining quality as adherence to requirements, preventive measure is the best way to ensure quality, error is the performance standard for quality and quality is measured by the price of nonconformity (Boughzala, 2014).…”

Social Media As Communication Tool In The Case Of Kemaman Flood

“…This has encouraged the crowds to provide or share information at a reasonable cost, sometimes for free, and no limitation in terms of time or volume of information. However, it may poses considerable challenges, as they moved from traditional way of sharing information to unstructured, mass collaboration (Boughzala, De Vreede, & De Vreede, 2014). Although, more information can be received by using social media, it will be good to filter and improve the information received since not all information obtained from crowdsourcing is in good quality.…”