Towards a Comprehensive Quality Evaluation Model for Hospital Websites

Farrahi, Razieh; Gilasi, Hamid Reza; Khademi, Sahar; Chopannejad, Sara

doi:10.5455/aim.2018.26.274-279

Cited by 6 publications

(3 citation statements)

References 15 publications

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“…Websites are important means for establishing communication and exchanging information between healthcare professionals and patients and thus should enjoy an acceptable level of quality (Jeddi et al, 2017). Hospitals have increasingly maximised this utility by developing websites that provide services and patient-relative information (Saghaeiannejad-Isfahani et al, 2019) (Farrahi et al, 2018). Designing intelligent health systems that can work in accordance with the patient is expected to be one of the key success factors of intelligent health service provision (Stephanidis et al, 2019), even considering AI-patient interaction (Antona et al, 2019) (Macakoğlu & Peker, 2023).…”

Section: Introductionmentioning

confidence: 99%

RETRACTED: Malaysian Hospitals on the Web: a Multi-Criteria Assessment of Official Websites

Sarantis,

Musizvingoza,

Shameeta

et al. 2024

Preprint

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This study thoroughly examines and assesses hospital websites in Malaysia according to a predefined list of indicators and sub-indicators, based on four criteria: Technology Features, Content, Services, and Community Interaction, defined in the Health Sector Website Assessment Index (HSWAI). A total of 107 Malaysia hospitals were assessed. Private and university hospitals outperform public ones, especially in online appointment management and patient care automation areas. Most hospital websites perform well in the technology features criterion and satisfactorily on content, but show shortcomings in accessibility, reliability, research and teaching, participation, and community interaction elements, and most of them fall short in quality metrics data. Malaysian hospitals should adopt best practices to improve their websites concerning accessibility, reliability, services, and community interaction. The website design should endeavour to include multiple stakeholders, considering people with disabilities, in line with the sustainable development goals of leaving no one behind. Additionally, websites should ensure the dissemination of evidence-based information while taking advantage of social media to reach a wider audience.

show abstract

Section: Introductionmentioning

confidence: 99%

RETRACTED: Malaysian Hospitals on the Web: a Multi-Criteria Assessment of Official Websites

Sarantis,

Musizvingoza,

Shameeta

et al. 2024

Preprint

View full text Add to dashboard Cite

show abstract

“…Websites are important means for establishing communication and exchanging information between healthcare professionals and patients and thus should enjoy an acceptable level of quality (Jeddi et al, 2017). Hospitals have increasingly maximised this utility by developing websites that provide services and patient-relative information (Saghaeiannejad-Isfahani et al, 2019;Farrahi et al, 2018). Designing intelligent health systems that can work following the patient is expected to be one of the key success factors of intelligent health service provision (Stephanidis et al, 2019), even considering AI-patient interaction (Antona et al, 2019;Macakoğlu & Peker, 2023).…”

Section: Introductionmentioning

confidence: 99%

Malaysian Hospitals on the web: A multi-criteria assessment of official websites

Sarantis,

Musizvingoza,

Shameeta

et al. 2024

ijhs

View full text Add to dashboard Cite

This study thoroughly examines and assesses hospital websites in Malaysia according to a predefined list of indicators and sub-indicators, based on four criteria: Technology Features, Content, Services, and Community Interaction, as defined in the Health Sector Website Assessment Index (HSWAI). A total of 107 Malaysia hospitals were assessed. Private and university hospitals outperform public ones, especially in online appointment management and patient care automation areas. Most hospital websites perform well in the technology features criterion and satisfactorily on content, but show shortcomings in accessibility, reliability, research and teaching, participation, and community interaction elements, and most of them fall short in quality metrics data. Malaysian hospitals should adopt best practices to improve their websites concerning accessibility, reliability, services, and community interaction. The website design should endeavour to include multiple stakeholders, considering people with disabilities, in line with the sustainable development goals of leaving no one behind. Additionally, websites should ensure the dissemination of evidence-based information while taking advantage of social media to reach a wider audience.

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“…However, previous studies have not fully examined the evaluation of websites of general or large hospitals. Various models or frameworks have been proposed to evaluate hospital websites, mainly focusing on the quality of the websites [10][11][12] or evaluating their accessibility [13]. Network engagement for hospitals is a skill that exists at the intersection of marketing and technical capability [6], and a well-designed hospital website that shows considerable service information could influence patients to take the first step into a facility.…”

Section: Introductionmentioning

confidence: 99%

Comparison of User-Oriented Information Services on the Websites of Large Hospitals in China and the United States: Cross-sectional Study

Zhong¹,

Tao²,

Yang³

et al. 2021

J Med Internet Res

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Background Many people use the internet to access health care information to support health care decisions, and hospital websites can be the first point of contact to provide health care information services for consumers. However, little is known about the current information services provided by the websites of large Chinese hospitals. Objective The aim of this study is to evaluate and compare the information services of the websites of large hospitals in China and the United States. We hope that our findings will benefit hospital managers worldwide in providing service information on the web. Methods This study adopted a cross-sectional analytical approach to evaluate the websites of large hospitals in China and the United States in 2020. A total of 300 large hospitals were randomly selected, of which half were in China and half were in the United States. Based on the 7Ps marketing mix, we identified 39 items that represent typical hospital website information services, covering the following seven dimensions: product, price, place, propagation, people, process, and physical evidence. Results Most of the items (34/39, 87%) related to information services offered by hospital websites were less covered in China than in the United States; however, 5 items (appointments by a third-party platform, mobile payment, hospital value, hospital environment display, and physicians’ profiles) had higher coverage in China. The average scores for hospital websites in China and the United States were 13.25 (SD 2.99) points and 23.16 (SD 2.76) points, respectively. Generally, high scores were given to the south areas of China and north areas of the United States. Conclusions Hospital websites in China lagged behind those in the United States with regard to information services offered. We recommend that hospital managers in China place more emphasis on the people, product, and propagation dimensions of the 7Ps marketing mix in the construction of information services on hospital websites. Through the comparison of the websites of large hospitals in China and the United States, our study findings can provide suggestions for forming standard hospital website construction guidelines worldwide.

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Towards a Comprehensive Quality Evaluation Model for Hospital Websites

Cited by 6 publications

References 15 publications

RETRACTED: Malaysian Hospitals on the Web: a Multi-Criteria Assessment of Official Websites

RETRACTED: Malaysian Hospitals on the Web: a Multi-Criteria Assessment of Official Websites

Malaysian Hospitals on the web: A multi-criteria assessment of official websites

Comparison of User-Oriented Information Services on the Websites of Large Hospitals in China and the United States: Cross-sectional Study

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