Toward a unified view of electronic commerce, electronic business, and collaborative commerce: a knowledge management approach

Abstract

Electronic commerce (e‐commerce) has become a major factor in determining the future survival or success of organizations. The definitions of e‐commerce are many and diverse. In addition to these, there are varied notions of electronic business (e‐business) and collaborative commerce (c‐commerce). Here, we structure the existing five‐fold e‐commerce taxonomy to accommodate various e‐business and c‐commerce perspectives as well. From this, we synthesize an integrated over‐arching definition of e‐business. However, the result has a limitation. To overcome it, we advance a knowledge‐management view that explicitly recognizes e‐business as being based on e‐knowledge: processes and technologies for managing knowledge. We contend that the knowledge‐oriented perspective of e‐commerce/c‐commerce/e‐business is beneficial in furnishing a common, organized, and unified foundation for understanding and managing electronic organizations in the knowledge e‐conomy. Copyright © 2000 John Wiley & Sons, Ltd.

New horizons at the core of information systems: decision support system advances

“…Not only has this expansion enriched transaction processing and OC possibilities, it has added yet another horizon to DSS. Electronic commerce is not simply about the consummation of transactions via the Internet, but also about supporting the decisions that underlie those transactions-plus online support for decisions leading to offline transactions (Holsapple and Singh 2000). Moreover, Internet-based support of collaborative, multiparticipant decision making is increasingly important for implementing electronic business strategies and operations, such as those dealing with supply chains and customer relationships (Holsapple and Jin 2007).…”

The influences of knowledge exchange on organizational c-commerce success and crisis readiness: The case of the crisis of an automobile manufacturing and merchandising group

“…Although researchers conceptualize c-commerce in slightly different ways, c-commerce is generally seen as concerned with electronic information and/or knowledge exchanges that foster collaborative business activities in a community of supply chain participants [28,42]. In this study, we define c-commerce as a set of electronically enabled and facilitated collaborative relationships that support multi-directional knowledge exchange among supply chain participants to increase value to all such participants [1,21].…”

Web Service for Knowledge Management in E-Marketplaces

“…These developments provide the foundation for e-business strategy pursued by businesses of all sizes and across industries. We refer to e-business as "an approach to achieving business goals in which technology for information exchange enables or facilitates execution of activities in and across value chains, as well as supporting decision making that underlies those activities" (Holsapple and Singh, 2000).…”

“…In such knowledge-rich environments, e-businesses must explicitly recognize knowledge and the processes and technologies for knowledge management and exchange across participants in their value chain (Holsapple and Singh, 2000). The role of infomediaries is well recognized in the facilitation of information sharing, exchange, and aggregation for electronic marketplaces (emarketplaces).…”