Toward a template for systematic reference and instruction programme analysis

Abstract

Purpose -To develop a method of systematically analyzing reference and instruction programmes at academic libraries so managers of such services can identify potential areas of change and make more confident recommendations. Design/methodology/approach -The paper reviews the library literature and then introduces a template for programme analysis. A case study is used to help illustrate the need for programme analysis, and also to clarify the template. Findings -The reference and instruction literature on assessment and new service models indicates that academic librarians are struggling to update programming in order to meet the needs of current library patrons. There is no how-to manual for managers of reference and instruction departments to analyze their services comprehensively and to decide what changes to make. This paper introduces a template that academic librarians could use to systematically analyze their reference and instruction programming with regard to the history of the programmes, internal and external environmental factors that affect the provision of service, and how the current service model compares with others. Practical implications -The use of this template will allow academic librarians at any size library to investigate the historical and environmental factors that affect their services, so they can more confidently identify potential areas of change and make documented and supported recommendations to library administration. Originality/value -This paper fulfils a gap in the literature and offers a guide to programme analysis for managers of reference and instruction departments.

Information literacy: getting the most from your 60 minutes

“…As a guideline, it instructs and inspires vested interests to develop and establish a nurturing academic culture of IL program assessment. Furthermore, ACRL has determined a need for further research in the area of instruction program assessment, and stated, “[e]valuation of instruction and information literacy programs is a key component in determining the value of programs, activities, and techniques within the educational process and to determine areas needing attention”(as cited in Guise, 2005).…”

“…Program assessment is one tool that contributes to continuous quality improvement and increased accountability. “In the instruction literature, academic librarians are attempting to determine not only whether patrons are satisfied with services, but more importantly whether they are learning and retaining new skills as a result of the services”(Guise, 2005). This study is designed to measure whether students participating in the AUS Information Literacy (IL) program are acquiring the desired information literacy skills.…”

Instruction and help services in the academic library websites and web pages in Sri Lanka

“…The literature published in the reference and instructional services provides some clarifications about the both services. Lewis (1995) and Guise (2005) explained that the reference service offers research assistance to library clientele in a one‐on‐one setting by librarians while library instruction or bibliographic instruction is used to teach how to use library resources (usually on a one‐time basis). Smith's (2006) idea about instruction also correlates this point, since she explained “[…] instruction is designed to teach library users how to use the library and its resources effectively”.…”