Toward a non‐organizational theory of human resource management? A complex adaptive systems perspective on the human resource management ecosystem in (con)temporary organizing

Burke, Catriona M.; Morley, Michael J.

doi:10.1002/hrm.22132

Cited by 8 publications

(6 citation statements)

References 198 publications

(275 reference statements)

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“…Talent management seeks the growth and engagement of human capital by elevating their competencies. The companies' level of excellence focuses on customer satisfaction and the development of employee competencies through performance, selection, training and compensation practices (Flores Zafra and Gardi Melgarejo, 2020; Burke and Morley, 2023). This fact enables employees to increase their commitment to the organization and to increase the quality of service offered to customers (Hernández Junco and Santamaría, 2018).…”

Section: Literature Review: Antecedents Of Service Qualitymentioning

confidence: 99%

Antecedents to service quality in the National Parks of Ecuador: leadership, talent management, work climate and training

Rivas,

Tarí,

Pereira-Moliner

2024

ARLA

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PurposeThis paper analyzes how quality management in Ecuador’s national parks is explained through the quality practices contained in Deming’s quality principles from the point of view of employees.Design/methodology/approachQuantitative research was conducted with the participation of 254 employees from all national parks in Ecuador who rated the quality management practices (leadership, talent management, work climate and training) in their respective parks.FindingsThe results show that leadership, talent management, work climate and training significantly explain the service quality in the national parks. This study contributes to the adaptation of Deming’s quality principles to national parks via individual and joint analysis of the relationship between leadership, talent management, work climate and training with service quality in order to highlight which practices are the most important to service quality.Originality/valueThe paper provides a comprehensive overview of the key factors that influence service quality in the National Parks of Ecuador. Its multidisciplinary approach and exhaustive research make this work an invaluable tool for understanding and improving the preservation of natural resources and the tourism experience in these protected areas.

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Section: Literature Review: Antecedents Of Service Qualitymentioning

confidence: 99%

Antecedents to service quality in the National Parks of Ecuador: leadership, talent management, work climate and training

Rivas,

Tarí,

Pereira-Moliner

2024

ARLA

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“…As organizations undergo changes emerging from technology or economic factors, scholarship in HRM embraces the inherent changing structural complexities (Burke and Morley, 2023). In fact, the practice lens starts with the premise that contemporary academic research largely ignores praxis, the “situated socially accomplished flows of activity” in organizations that matter for their survival (Jarzabkowski et al ., n.d, p. 11), and that individual agencies acting through and within social structures produce the social world.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Bots for mental health: the boundaries of human and technology agencies for enabling mental well-being within organizations

Dutta,

Mishra

2023

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PurposeThe importance of mental wellbeing and the need for organizations to address it is increasing in the post-pandemic context. Although Artificial Intelligence (AI) is increasingly being adopted in HRM functions, its adoption and utility for enabling mental wellbeing is limited. Building on the Open System Theory (OST) and adopting the technology-in-practice lens, the authors examined the roles of human and technology agencies in enabling mental wellbeing.Design/methodology/approachThe study was conducted in two stages; in Stage 1, the authors adopted a case methodology approach to examine the feasibility of a technology company's offerings to assess mental wellbeing. In Stage 2, the authors followed the grounded theory approach and interviewed 22 key stakeholders and HR leaders of diverse organizations. The authors used Gioia's approach to analyze the data.FindingsThe study demonstrates the interdependence and inseparability of human activity, technological capability and structured context. Specifically, the authors observe that AI adoption is pushing the boundaries of how organizations could support employees' mental health and wellbeing. These technological advancements and adoption are likely to facilitate the evolution of agentic practices, routines and structures.Research limitations/implicationsThis study carries two important implications. While the advent of cutting-edge technologies appears to affect employees' mental wellbeing, the study findings indicate the assistive role of technology in supporting mental wellbeing and facilitating changes in organizational practices. Second, the ontology of technology-in-practice shows how human–machine agencies gain newer relevance from the interactions that unite them. Specifically, per OST, technology (from an external context) can potentially change how mental wellbeing practices in organizations are managed. The authors extend the existing literature by suggesting that both human agents and internal contexts effectively limit the potential of technology agents to change existing structures significantly.Originality/valueThe authors address the need for more research on the technology-management interface, and the boundaries of technology-enabled wellbeing at work. While AI-HRM scholarship has primarily relied on micro-level psychological theories to examine impact and outcomes, the authors borrow from the macro-level theories, such as the OST and the technology-in-practice to explain how AI is shifting the boundaries of human and machine agencies for enabling mental wellbeing.

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“…Burke and Morley (2023) describe the growth of temporary organizations in industries such as construction, media, software, healthcare, etc. They note that temporary organizations are used to quickly react and adapt to disruptive forces, but also to proactively create opportunities for innovation, organizational learning, and dynamic capability.…”

Section: Trends Shaping the Ecosystem Of Work And Organizationmentioning

confidence: 99%

The HR ecosystem: Emerging trends and a future research agenda

Snell

Swart

Morris

et al. 2022

Human Resource Management

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Human resource leaders are experimenting with new approaches to organizing and utilizing workers that are not limited to the traditional boundaries of the firm, but rather expand to an ecosystem of work and organization. This special issue introduction article introduces a set of papers from management scholars discussing the ecosystem of work and organization and offers a roadmap for future research on HR ecosystems. An ecosystem perspective invites us to rethink our current frameworks to better link theory to practice. It also challenges us to shift our level of analysis from the organization to the ecosystem, asking: how is work organized and conducted within this complex and evolving context? These papers uncover trends related to (1) technological mediation, (2) impermanence and adaptation, and (3) shared governance. Our hope is that by framing these trends found within the research in this special issue that scholars will be provided a better road map in moving forward with their own research on the role of HR within the ecosystem of work and organization.

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Toward a non‐organizational theory of human resource management? A complex adaptive systems perspective on the human resource management ecosystem in (con)temporary organizing

Cited by 8 publications

References 198 publications

Antecedents to service quality in the National Parks of Ecuador: leadership, talent management, work climate and training

Antecedents to service quality in the National Parks of Ecuador: leadership, talent management, work climate and training

Bots for mental health: the boundaries of human and technology agencies for enabling mental well-being within organizations

The HR ecosystem: Emerging trends and a future research agenda

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