Antecedents to service quality in the National Parks of Ecuador: leadership, talent management, work climate and training
Carolina Rivas,
Juan José Tarí,
Jorge Pereira-Moliner
Abstract:PurposeThis paper analyzes how quality management in Ecuador’s national parks is explained through the quality practices contained in Deming’s quality principles from the point of view of employees.Design/methodology/approachQuantitative research was conducted with the participation of 254 employees from all national parks in Ecuador who rated the quality management practices (leadership, talent management, work climate and training) in their respective parks.FindingsThe results show that leadership, talent ma… Show more
“…Rivas et al . (2024) conduct quantitative research with the participation of 254 employees from all national parks in Ecuador to study the impact of Deming’s quality practices on service quality in the parks.…”
“…Rivas et al . (2024) conduct quantitative research with the participation of 254 employees from all national parks in Ecuador to study the impact of Deming’s quality practices on service quality in the parks.…”
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