Tourists’ information literacy self-efficacy: its role in their adaptation to the “new normal” in the hotel context

Peco-Torres, Francisco; Peña, Ana Isabel Polo; Frías‐Jamilena, Dolores M.

doi:10.1108/ijchm-03-2021-0397

Cited by 14 publications

(16 citation statements)

References 91 publications

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“…HE3, HE7, HE9, IB1 and IB4 argued that although health and medical risks will remain at the top, they expected civil unrest and extreme weather phenomena to gain prominence in their business travel risk registers. The increased requirements for updated information on COVID hotspots, case numbers, changing regulations and hygiene protocols underscored the need for technological solutions that integrate travel intelligence and provide 24/7 connectivity and updates, a finding consistent with other studies in the sector following the pandemic (Peco-Torres et al , 2021). H7 and TM3 warned about the emerging “infodemic risk” stressing how important is for BTs to have one trusted and reliable source of information about their travel.…”

Section: Findings and Analysissupporting

confidence: 64%

Duty of care for business travel: how do employers assess and manage business travel risk?

Paraskevas

Pantelidis

Ludlow³

2022

IJCHM

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Purpose The purpose of this study is to explore the risk factors that employers consider when assessing an employee’s business travel (BT) assignment and the risk treatment, crisis response and recovery strategies they use to discharge their BT duty of care. Design/methodology/approach An exploratory approach is taken with in-depth interviews of 21 executives, travel managers and insurance brokers involved with the management of BT in four international hotel groups. In all, 12 follow-up interviews were conducted to assess the possible COVID-19 impact on BT risk management processes. Findings Employers assess BT assignments considering the travel’s characteristics, including the destination’s risk profile against seven types of risks (health, political, transport, natural, crime, technology and kidnap), length of stay, travel mode and activities undertaken in the destination as well as the traveler’s profile which includes diversity and travel experience. Accordingly, they develop a range of duty of care strategies for BT risk treatment, crisis response and recovery. Practical implications BT practitioners can use the proposed framework to develop risk assessment methodologies based on more accurate destination and traveler profiles and pursue targeted risk treatment strategies and insurance policies. The proposed duty of care approach can be used as a blueprint for organizations to design and manage BT policies. Originality/value BT risk is an under-researched area. The extant research looks predominantly at travel risks and their assessment taking the traveler’s perspective. This study looks at business travel risk and explores it from an employer’s risk management perspective offering a BT risk assessment framework and a BT duty of care plan.

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Section: Findings and Analysissupporting

confidence: 64%

Duty of care for business travel: how do employers assess and manage business travel risk?

Paraskevas

Pantelidis

Ludlow³

2022

IJCHM

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“…For this, it is essential to consider the perspective of customers about the effect that measures adopted by hotels have on the recovery of tourist activity to understand the extent to which such procedures are successful (e.g. Peco-Torres et al, 2021). Indeed, Gursoy and Chi (2020) emphasize the need for research that provides answers to critical questions such as for example: What are the factors that will influence consumers' intentions to resume their consumption of hotel services (Wang et al, 2020).…”

Section: Crisis Management and Recovery Plans In The Hotel Industrymentioning

confidence: 99%

The role of health and safety protocols and brand awareness for the recovery of hotel activity following a health crisis

Peña

Andrews

Torrico-Jódar³

2023

JHTI

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PurposeThis paper examines whether following a health crisis the use of health and safety protocols and hotel brand awareness influences hotel perceived value and intention to visit.Design/methodology/approachUsing an experimental design, the study evaluates the effectiveness of the use of health and safety protocols and the moderating effect of brand awareness on perceived value and intention to visit.FindingsThe results show that the hotels using health and safety protocols (compared to those that do not use them) will achieve a higher perceived value and intention to visit. In addition, the awareness of brand does not moderate the effect of the health and safety protocols on perceived value and intention to visit.Practical implicationsThis research identifies mechanisms for future consideration by hotel companies to promote the recovery of their activity after a health crisis. Specifically, using health and safety protocols will result in the market evaluating the brand more highly and produce a greater intention to visit. At the same time, the research indicates that regardless of whether the brand is well-known or not, the use of a health and safety protocol is advantageous.Originality/valueThis study offers new insights that can be useful for developing a resilient hotel sector in the face of future health crises. Specifically, the results show progress in understanding the effects that the use of health and safety protocols and brand awareness have on key consumer variables for the recovery of the sector in a post-pandemic context.

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“…There is little research that consider the client’s point of view during a crisis (e.g. Peco-Torres et al. , 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Can online travel agencies contribute to the recovery of the tourism activity after a health crisis?

Peña

Andrews

Fernández

2023

JHASS

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PurposeOnline travel agencies (OTAs) have an important role to play in reactivating tourism activity following a health crisis by providing information about the health conditions of tourist destinations. Once developed, it is necessary to analyze the effectiveness of the information provided and ascertain whether the provision of such information effects the understanding of the value of using OTAs and, in turn, the intention to do so.Design/methodology/approachThis paper, based on an empirical case study conducted during the COVID-19 pandemic, examines whether following a health crisis, the quality of information provided by OTAs on the health conditions of tourist destinations and the perceived value of their offer generate a greater OTA services reuse intention, and signals, therefore, a return to travel.FindingsThe results show the quality of the information positively influences the perceived value, but not the OTA services reuse intention. Rather, the perceived value positively influences the OTA services reuse intention.Practical implicationsOverall, it can be suggested that providing quality health information for a destination is a necessary strategy because it contributes to increasing the perceived value of OTAs. To incentivize the intention for repeated use of OTA services, it is necessary to consider the perceived value that influences the intention to make repeat OTA reservations.Originality/valueThis research offers a novel perspective about the OTAs’ contribution to the recovery of the activity of the tourism industry after a health crisis. This contributes to achieving a more resilient sector in the face of future health crises.

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Tourists’ information literacy self-efficacy: its role in their adaptation to the “new normal” in the hotel context

Cited by 14 publications

References 91 publications

Duty of care for business travel: how do employers assess and manage business travel risk?

Duty of care for business travel: how do employers assess and manage business travel risk?

The role of health and safety protocols and brand awareness for the recovery of hotel activity following a health crisis

Can online travel agencies contribute to the recovery of the tourism activity after a health crisis?

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