Tourists' health — could the travel industry do more?

Dawood, Richard

doi:10.1016/0261-5177(89)90005-8

Cited by 19 publications

(14 citation statements)

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“…A common theme across research into travel health advice is the argument used by travel agents that they are not doctors and it is not their business to provide detailed health information (e.g., Dawood, 1989;Lawton and Page, 1997). A similar argument could be applied by agents in terms of general travel safety advice-although certainly in some generating regions, and for some destinations, travel agents have been reluctant to send their clients off into possible danger.…”

Section: The Role Of the Travel Agentmentioning

confidence: 95%

“…A number of important issues have been identified that help explain why travel agents provide such poor advice. Some researchers argue that many travel agents lack the training or experience to be able to advise on health risks, and furthermore that they rely on sources of information that are unreliable (Dawood, 1989;Grabowski and Behrens, 1996). Other research points to the changing work environment of travel agents, who in an increasingly competitive sector may not have the resources to offer travel health advice.…”

Section: The Role Of the Travel Agentmentioning

confidence: 98%

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New Zealand Travel Agent Practice in the Provision of Advice for Travel to Risky Destinations

Lovelock

2004

Journal of Travel & Tourism Marketing

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Travel agents are one of the most important influencing factors in the travel decision-making process. In terms of safety, there is a growing expectation that travel agents should, as do tour operators, assess destination safety even more critically than a member of the general travelling public. However, the provision of safety advice by travel agents is challenged by the increasingly complex and competitive environment in which they work. Travel safety, while looming large in the thoughts of the general travelling public, may not be a high priority function for travel agents. This paper reports on research undertaken into the attitudes and behaviours of travel agents in New Zealand. A nationwide survey attempts to discern the personal and employment related characteristics of travel agents that may be important influences upon agents' Brent Lovelock is affiliated with the

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Section: The Role Of the Travel Agentmentioning

confidence: 95%

Section: The Role Of the Travel Agentmentioning

confidence: 98%

New Zealand Travel Agent Practice in the Provision of Advice for Travel to Risky Destinations

Lovelock

2004

Journal of Travel & Tourism Marketing

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“…According to Dawood (1989), more than half of all travellers to international destinations experience some sort of health problems while travelling, the most common being diarrhoea. The news of prevalent health problems can severely damage a destination's reputation, as the outbreaks of Severe Acute Respiratory Syndrome (SARS) did in Canada and several countries in Asia in (Mason et al, 2005Wall, 2006).…”

Section: Health Concernsmentioning

confidence: 99%

Perceived constraints to travel across the US‐Mexico border among American university students

Canally

Timothy

2007

Journal of Tourism Research

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Received November 2006; Revised February 2007; Accepted February 2007 Keywords: borders; Mexico; United States; barriers; perceived constraints; student travel. INTRODUCTIONO ne of the most important traditional functions of international boundaries is to filter or impede the flow of people, products and ideas. While this is changing in many situations along with the process of globalisation (e.g. European Union), in most parts of the world it is not. Even at so-called 'friendly' borders, psychological constraints are so determined by the border itself that many people turn away from crossing borders for leisure and tourism purposes.Restrictions on leisure have received considerable academic attention in recent years, typically identifying constraints that keep people from participating in various activities (see Crawford and Godbey, 1987;Stodolska, 1998;Little, 2002). Constraints to travel have received much due attention in recent years as well (see Nyaupane et al., 2004;Kerstetter et al., 2005;Smith and Carmichael, 2005;Wilson and Little, 2005). According to Jackson (2000Jackson ( , 2005, although individuals have many limitations to everyday activities, human constraints in the context of leisure and travel can generally be reduced to three types: intrapersonal, interpersonal and structural. Intrapersonal constraints prevent people from participating in certain activities because of perceptions of self (e.g. low skill level). Interpersonal constraints involve relations with other people, such as not having anyone to travel with. The final type of constraint, structural, refers to barriers that lie outside one's psyche and reliance on others and include policy issues, lack of time or physical barriers.Regarding constraints, Timothy (2001) identified two broad categories of deterrents to travel created by international boundaries: perceived and real. Perceived barriers are created when different languages and cultures, political systems, and economies meet at borders. Such differences make many people reluctant to travel abroad. Real barriers, which also influence perceived barriers, are those created by strict crossing requirements, a defensive border infrastructure and official prohibitions. These, then, physically prevent people from travelling across boundaries, whereas perceived constraints are more likely to affect people psychologically, thereby keeping them from crossing. There are clear undertones of intrapersonal and interpersonal barriers associated with the perceived constraints of international boundaries, although both are grounded in the implications of the existence of border-related structural constraints. Although intrapersonal and interpersonal limitations clearly apply to international travel, the concern in this paper, that is, the USMexico border as a barrier to travel, focuses primarily on the structural constraints associated with the border itself and the act of crossing it. The Mexican towns and cities adjacent to the border have long been significant destinations for overnight tou...

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“…The fi ndings from Lovelock's (2003) study on agents' travel safety advice mirror that of previous research into health advice (Lawton & Page, 1997) where generally poor (or lack of) advice is given by travel agents. A common theme across research into travel health advice is the argument used by travel agents that they are not doctors and it is not their business to provide detailed health information (Dawood, 1989;Lawton & Page, 1997).…”

Section: Role Of Travel Agents In Ethical Travelmentioning

confidence: 99%

Obstacles to Ethical Travel: Attitudes and Behaviors of New Zealand Travel Agents with Respect to "Politically Repressed" Destinations

Lovelock¹

2007

Tourism Review International

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This article examines the attitudes and behaviors of New Zealand travel agents in relation to providing travel advice for destinations that have known human rights abuses. A postal survey was undertaken of travel agencies throughout New Zealand. Generally, while supportive in principle of ethical travel, travel agents do not operationalize this concern in terms of their workplace behavior (e.g., continuing to sell products for destinations that have known human rights issues). A range of workplace and personal factors appear to be infl uential in the way in which travel agents behave. However, the primary obstacle acting against travel agents participating more actively in ethical travel is the ethical dissonance imposed on the ethical decision-making situation through the agent's obligation to give credence to their clients' rights of freedom of choice over where they travel.

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Tourists' health — could the travel industry do more?

Cited by 19 publications

References 0 publications

New Zealand Travel Agent Practice in the Provision of Advice for Travel to Risky Destinations

New Zealand Travel Agent Practice in the Provision of Advice for Travel to Risky Destinations

Perceived constraints to travel across the US‐Mexico border among American university students

Obstacles to Ethical Travel: Attitudes and Behaviors of New Zealand Travel Agents with Respect to "Politically Repressed" Destinations

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