Tourist victimisation and the fear of crime on holiday

Brunt, Paul; Mawby, Rob; Hambly, Z.

doi:10.1016/s0261-5177(99)00084-9

Cited by 171 publications

(135 citation statements)

References 16 publications

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“…Several studies within tourism, however, reverse the actor and target, and instead focus on tourists as targets in the context of how service workers/providers misbehave through deception or rip-offs (Harris, 2012), harassment (Kozak, 2007) or crime (Brunt et al, 2000). An emphasis on tourist victimisation, and lighter forms of service failure, spawned studies on the darker outcomes of dysfunctional tourist services, such as tourist worry (Larsen et al, 2009), anger and regret (see Sánchez-García & Currás-Pérez, 2011) in the context of tourist hotels and restaurants and the implications of these negative cognitive states and emotions for customer (dis)satisfaction, (mis)trust and switching behaviour.…”

Section: Consumer Misbehaviourmentioning

confidence: 99%

Consumer behaviour in tourism: Concepts, influences and opportunities

Cohen

Prayag

Moital

2013

Current Issues in Tourism

558

333

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Although consumer behaviour (CB) is one of the most researched areas in the field of tourism, few extensive reviews of the body of knowledge in this area exist. This review article examines what we argue are the key concepts, external influences and opportune research contexts in contemporary tourism CB research. Using a narrative review, we examine the CB literature published in three major tourism journals from 2000 to 2012. Of 519 articles identified and reviewed, 191 are included in this article. We examine the development of and scope for future research on nine key concepts, including decision-making, values, motivations, self-concept and personality, expectations, attitudes, perceptions, satisfaction, trust and loyalty. We then examine three important external influences on tourism behaviour, technology, Generation Y and the rise in concern over ethical consumption. Finally, we identify and discuss five research contexts that represent major areas for future scholarship: group and joint decision-making, under-researched segments, cross-cultural issues in emerging markets, emotions and consumer misbehaviour. Our examination of key research gaps is concluded by arguing that the hedonic and affective aspects of CB research in tourism must be brought to bear on the wider CB and marketing literature.Keywords: consumption; travel; behaviour; marketing; research agenda Introduction Consumer behaviour (CB) involves certain decisions, activities, ideas or experiences that satisfy consumer needs and wants (Solomon, 1996). It is 'concerned with all activities directly involved in obtaining, consuming and disposing of products and services, including the decision processes that precede and follow these actions' (Engel, Blackwell, & Miniard, 1995, p. 4). CB remains one of the most researched areas in the marketing and tourism fields, with the terms 'travel behaviour' or 'tourist behaviour' typically used to describe this area of inquiry. Few comprehensive reviews of the literature on CB concepts and models exist in the field of tourism. Exceptions include Moutinho (1993) who reviews the social and psychological influences on individual travel behaviour with the aim of developing a model of tourist behaviour and Dimanche and Havitz (1995) Tourism, 2014 Vol. 17, No. 10, 872 -909, http://dx.doi.org/10.1080/13683500.2013 four concepts (ego-involvement, loyalty and commitment, family decision-making and novelty-seeking) in an attempt to methodologically advance CB in tourism studies.A lack of comprehensive reviews is not only due to the extensive breadth of the topic area itself, but also because travel behaviour is generally considered as a continuous process that includes varied yet inter-correlated stages and concepts that cannot always be analysed separately (Mill & Morrison, 2002). Tourism researchers have reviewed individual concepts (e.g. Riley, Niininen, Szivas, & Willis, 2001, on loyalty), specific influences (e.g. Moutinho, 1993, on social influences on CB), and particular research contexts (e.g. Hong, Lee, L...

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Section: Consumer Misbehaviourmentioning

confidence: 99%

Consumer behaviour in tourism: Concepts, influences and opportunities

Cohen

Prayag

Moital

2013

Current Issues in Tourism

558

333

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“…Research on tourists' perception of safety and the risk of crime, and the perception of sites which are attractive, but at the same time dangerous HARRIOTT 2003, KING 2003, SÖNMER 1998, BRUNT, MAWBY, HAMBLY 2000, GEORGE 2010, BOAKYE 2012, KORSTANJE 2009 -fear among tourists is often dictated by the factors that affect levels of anxiety; -the sense of danger or safety primarily results from the perception, the experience of being a victim, and the image created by the media; -it is shown that most often attitudes toward international travel, risk perception and income have a direct impact on the choice of holiday destination outside the regular place of residence; -tourists are more likely to become victims of crime, which is primarily due to the fact that their attention is diverted away from crime and security; -anxiety or fear of crime is not enough to put off travelling to a given place.…”

Section: Overview Of the Resultsmentioning

confidence: 99%

“…T. BRUNT, R. MAMBY & Z. HAMBLY (2000) presents the results of research on tourism and crime collectively, as there are indications that tourism contributes to crime. Moreover, there is an analysis of the results of research on being a victim and fear of crime among British tourists.…”

Section: Tourism and Crime: Research Reviewmentioning

confidence: 99%

Crime in Tourism Destinations: Research Review

Lisowska

2017

Turyzm

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Abstract Tourism has become a common phenomenon, very important for various reasons, especially for developing regions and countries, and which in consequence has been perceived as positive. However, increasingly commonly works have cast a slightly different look. Tourism leads to a temporarily increased number of people in a relatively small area, and contributes to the introduction of ‘strangers’ to local communities which can lead to problems such as crime. On the other hand, a higher risk of being a victim may lead to the reduced attractiveness of a given destination. A small number of studies in this field draw attention to this, concentrating on a general outline of their interdependence but specific urban tourist areas are rarely the subject of research. This review covers various works on the relationship between tourism and crime.

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“…The perception of risk varies across tourists and is a major component of the decision-making process for evaluating destinations (Brunt, Mawby, & Hambly, 2000;Reisinger & Mavondo, 2005). Individuals logically compare alternative locations on a cost and benefit analysis (Sönmez & Graefe, 1998).…”

Section: Overview Of Literaturementioning

confidence: 99%

Perceptions of personal risk in tourists’ destination choices: nature tours in Mexico

Osland

Mackoy

McCormick

2017

European Journal of Tourism, Hospitality and Recreation

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Terrorism, pandemic diseases, and other threatening events have recently heightened the sense of personal risk for tourists considering international travel. This article addresses the paucity of research assessing perceptions of risk both before and during travel to risky destinations. Tourists on two nature tours in Mexico were interviewed and observed while engaged in the travel. Many types of specific perceived risks were uncovered, including insect-borne disease, traffic accidents, financial losses, and unattained goals. Some correlates of perceived risk were tour company reputation, stage of family life cycle, age, and motivation. Based on the types of perceived risk and the factors, five propositions are discussed. One unexpected proposition addresses the role of age and states that as the perceived years of physical ability to travel decreases, the tolerance for safety risk increases. Another proposes that eco-tourists with intense, destination-specific motivations are more tolerant of travel risk than those with casual and/or social motivations. The article concludes with suggestions for tour industry managers and directions for future research.

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Tourist victimisation and the fear of crime on holiday

Cited by 171 publications

References 16 publications

Consumer behaviour in tourism: Concepts, influences and opportunities

Consumer behaviour in tourism: Concepts, influences and opportunities

Crime in Tourism Destinations: Research Review

Perceptions of personal risk in tourists’ destination choices: nature tours in Mexico

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