Tourist Satisfaction as the Key to Destination Survival in Pahang

Sukiman, Mohd Fauzi; Omar, Shida Irwana; Muhibudin, Masitah; Yussof, Izatul; Bahaj, Mohamed

doi:10.1016/j.sbspro.2013.08.404

Cited by 57 publications

(41 citation statements)

References 31 publications

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“…Tourists' expectations determine their perception of the performance of services and products in addition to their opinions on their travel experiences. Travelers' motivation subsequently influences their satisfaction [139]. Through our research, we attempted to recognize the major religious, socio-cultural, and economic impacts on local communities caused by sustainable tourism development in Pakistan.…”

Section: Discussionmentioning

confidence: 99%

The Influence of Islamic Religiosity on the Perceived Socio-Cultural Impact of Sustainable Tourism Development in Pakistan: A Structural Equation Modeling Approach

et al. 2019

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Typically, residents play a role in developing strategies and innovations in tourism. However, few studies have sought to understand the role of Islamic religiosity on the perceived socio-cultural impacts of sustainable tourism development in Pakistan. Previous studies focusing on socio-cultural impacts as perceived by local communities have applied various techniques to explain the relationships between selected variables. Circumstantially, the structural equation modeling (SEM) technique has gained little attention for measuring the religiosity factors affecting the perceived socio-cultural impacts of sustainable tourism. This investigation aims to address such limitations in this area of scientific knowledge by applying Smart PLS-SEM, developing an empirical approach, and implementing Smart-PLS software V-3.2.8. The proposed tourism model predicts the effects of the religiosity level on the perceived socio-cultural impacts of sustainable tourism development. In this study, we examine the relationships among religious commitments, religious practice, and religious belief and the socio-cultural effects of sustainable tourism. Our research identifies influential factors through an extensive literature review on communities’ religiosity and the socio-cultural impacts of developing sustainable tourism. We examine and analyze data based on 508 residents’ responses. The findings reveal an R² value of 0.841, suggesting three exogenous latent constructs, which collectively elucidate 84.10% of the variance in the perceived socio-cultural impact of sustainable tourism. The findings reveal that religious respondents with a higher religiosity level have a positive attitude towards developing sustainable tourism. These findings are helpful to understand the dynamics of communities’ perceptions, behaviors, quality of life, cultural aspects, and religiosity factors affecting sustainable tourism in Pakistan. This study is novel in the context of Pakistani cultural and social norms, and this study’s implications may provide further direction for researching and developing sustainable tourism in the northern regions of Pakistan.

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Section: Discussionmentioning

confidence: 99%

The Influence of Islamic Religiosity on the Perceived Socio-Cultural Impact of Sustainable Tourism Development in Pakistan: A Structural Equation Modeling Approach

et al. 2019

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“…2011). Accessibility to destination and services creates a positive impact on purchase decision making behavior (Hussain, 2014;Sukiman, et al, 2013). As the tourists satisfaction also depends on the service quality provided to the tourist Al-Abaneh, 2013;Mosahab, et al, 2010;, which also helps the hotels to positively affect their Hotel Image by which tourists perception increases for revisit intention Artuger, et al, 2013).…”

Section: Literature Reviewmentioning

confidence: 99%

Influence of Customer Perceived Value on Tourist Satisfaction and Revisit Intention: A study on Guesthouses in Maldives

Waheed¹,

Hassan²

2016

IJABM

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“…Handszuh (1995) has highlighted that among several reasons that causes a high level of tourists' satisfaction are the quality of services provided, such as the infrastructure, cleanliness, and security and safety. Salleh et al (2013) mentioned that among the factors that make tourists to visit a place are the beautiful scenery, customs and culture, hospitality, the quality of food and the friendliness of local people, while Sukiman et al (2013) concluded that the majority of domestic tourists are satisfied with the accessibility to destinations. As Murphy et al (2007) indicated, higher self-congruity is connected to a higher satisfaction of visitors.…”

Section: Discussion:-mentioning

confidence: 99%

Visitors Satisfaction in Dubai and Pre - Trip Destination Image

Xesfingi¹,

Papadopoulou²,

Karamanis³

et al. 2019

IJAR

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Travel and tourism is one of the most important activities worldwide that generates billions of income each year. According to the World Travel and Tourism Council (2018a), the total contribution of travel and tourism to GDP in 2017 was USD 8,272.3bn (10.4% of GDP) and this is expected to rise by 4% to USD 12,450.1bn (11.7% of GDP) in 2018. In total, Travel and Tourism in the United Arab Emirates generated AED154.1bn (USD 41,950.5mn), accounted for 11.3% of GDP in 2017 and is expected to accelerate to 4.9% in 2018, and 10.6% in 2028 (World Travel and Tourism Council, 2018b). The statistics noted that the number of international tourists visiting the UAE grew by 6.5% in 2017 compared to 2016 (Gulf News, 2018). According to the Dubai Statistics Center (2018), in 2017 the number of tourists who visited Dubai increased by 6% relatively to the previous year (from 14,900,000 to 15,790,000). Despite the increasing number of tourists each year, empirical evidence evaluating Dubai's specific destination image is recent and scarce (Buonincontri & Micera, 2016; Del Vecchio & Passiante, 2017; Khan et al, 2017). This highlights that, the opinions of distinct participants, and the view of visitors is held only in limited scope (Liberato, et al, 2018). Provided that the primary objectives of research on tourist strategies and initiatives are to create better experiences and to improve the marketing and management procedures of destinations from a tourist point of view

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Tourist Satisfaction as the Key to Destination Survival in Pahang

Cited by 57 publications

References 31 publications

The Influence of Islamic Religiosity on the Perceived Socio-Cultural Impact of Sustainable Tourism Development in Pakistan: A Structural Equation Modeling Approach

The Influence of Islamic Religiosity on the Perceived Socio-Cultural Impact of Sustainable Tourism Development in Pakistan: A Structural Equation Modeling Approach

Influence of Customer Perceived Value on Tourist Satisfaction and Revisit Intention: A study on Guesthouses in Maldives

Visitors Satisfaction in Dubai and Pre - Trip Destination Image

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