Tourist Growth and the Implications for Retail Marketing Strategy: Insights from Japan

Larke, Roy; Kilgour, Mark; John, Surej P.

doi:10.1080/10548408.2016.1167359

Cited by 5 publications

(4 citation statements)

References 51 publications

(50 reference statements)

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“…The last 5 years has seen a growth in academic research investigating Japan's tourism industry. Research has explored various facets of tourism development in Japan, including segmenting tourists on their perceptions of destinations in Japan post-disaster (Kim & Park, 2016) and tourist loyalty in post-disaster contexts (Lee & Hyun, 2016); an examination of the impact that tourism has on the Japanese retail sector (Larke, Kilgour, & John, 2016); linkages between positive perceptions that Korean tourists have of Japanese residents and their positive word of mouth recommendations (Nam, Kim, & Hwang, 2016); and the effects of the presence of Westerners at traditional Japanese historic sites on Japanese evaluations of such sites (Araya, Naoi, & Iijima, 2016). Recent research has also begun to focus specifically on the Chinese tourist market in Japan, with research predominantly drawing attention to the Chinese tourist experience.…”

Section: Tourism Development and Japanmentioning

confidence: 99%

Resident perceptions of tourism: The role of social distance

Thyne

Watkins

Yoshida

2017

Journal of Tourism Research

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The past 10 years has seen dramatic growth in international visitor numbers to Japan. Our research investigates Japanese host community perceptions of tourism development, specifically the impact that social distance has on these perceptions. Results from host residents (n = 1,569) confirmed significant differences in perceived social distance between visitor nationalities. Regression analyses reveal social distance to have a more significant influence on host perceptions towards tourism and its development than host attributes identified in earlier studies. Strategies and tactics for alleviating social distance are discussed, and implications are drawn for Japan's future development as a sustained successful tourism destination.

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Section: Tourism Development and Japanmentioning

confidence: 99%

Resident perceptions of tourism: The role of social distance

Thyne

Watkins

Yoshida

2017

Journal of Tourism Research

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“…The results of this study are also following previous research which showed that transaction convenience which consists of aspects such as queuing time and types of payments that influence customer experience (Bagdare, 2014). According to Larke et al (2016), transaction convenience is closely related to the application of omnichannel in offline stores which has an impact on the consumer experience while shopping at the store. According to Hsu et al (2010), when consumers get comfort and convenience when transacting, they get a good experience when shopping, as well as product exchange services form a positive experience for consumers.…”

Section: Discussionmentioning

confidence: 99%

“…Transaction convenience which consists of aspects such as queuing time and types of payments according to previous studies influences customer experience (Bagdare, 2014). According to Larke et al (2016), transaction convenience is closely related to the application of omnichannel in offline stores which has an impact on the consumer experience while shopping at the store. The positive impact for consumers of halal fashion products is that consumers feel a good experience with the time efficiency caused by the transaction process.…”

Section: Effect Of Store Attribute Transaction Convenience Dimension ...mentioning

confidence: 99%

How store attribute affects customer experience, brand love and brand loyalty

Anggara

Ratnasari

Osman

2023

JIMA

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Purpose This study aims to determine the influence of store attributes on customer experience, brand love and brand loyalty at Hijup stores. Design/methodology/approach This research uses quantitative methods. The technique of determining the sample used is purposive sampling. The sample criteria in this study were consumers who had visited and bought products directly at the Hijup store with a minimum age of 17 years. The amount of data collected is 224 samples. Data was collected by distributing online questionnaires. The data analysis technique used the structural equation modeling operated through the IBM AMOS 26.0 program. Findings The results of the study reveal that customer experience is influenced by all dimensions of the store attribute variable including merchandise, communication with staff, store atmosphere and transaction convenience. In addition, this study shows that customer experience also positively affects brand love and brand loyalty. Finally, the analysis shows that brand love positively affects brand loyalty. Research limitations/implications The theoretical contribution of this research is the testing of four variables (store attribute, customer experience, brand love and brand loyalty) in the same model in the context of halal fashion, thus helping to broaden insight and understanding of the influence of store attributes on customer experience, brand love and brand loyalty in halal fashion. This research can be a reference for academics to develop further research following this research topic. Practical implications This study provides practical implications for managers to increase their efforts in creating good store attributes, to create a positive customer experience that can build customer brand love and brand loyalty. Social implications The long-term effect of the company’s success in developing brand love and brand loyalty is that it makes it easier for customers to trust, be satisfied and recommend the brand to others. Originality/value In the context of the halal concept, several studies among Muslims in Asia and western countries have yielded important information about consumer behavior toward halal products such as food and tourism. Departing from previous research, this research is to fill the gaps of previous research and get better insights into the customer experience visiting halal fashion stores. Therefore, this study tries to define and validate consumer profiles about halal fashion and identify customer experience, brand loyalty and brand love in the context of halal fashion.

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“…The hospitality sector has grown significantly over the past 30 years as more people all over the world have high disposable incomes to travel, dine out, enjoy and experience (Larke et al, 2016;UNWTO, 2017). Today, the hospitality sector is one of the economic pillars in many countries or cities (Cárdenas-García et al, 2015;UNWTO, 2017).…”

Section: Introductionmentioning

confidence: 99%

Importance-performance ratings of corporate social responsibility practices by employees in Macao’s gaming industry

Huang

2018

IJCHM

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Purpose Employees play a significant role in implementing corporate social responsibility (CSR) practices. This paper aims to examine the perceived importance of CSR practices and identifies improvement areas of CSR practices using the importance-performance analysis from Macao’s casino employees’ perspective. Design/methodology/approach Based on a literature review of CSR in the hospitality industry and ISO 26000, a comprehensive set of CSR practices including responsible gaming practices was identified. Data were collected from 298 casino employees. Importance-performance analysis as well as exploratory and confirmatory factor analysis were used to identify important CSR practices and the factor structure of CSR in Macao’s gaming industry. Findings Employees rated “providing good wages and health insurance” as the most important practice, followed by “creating a health and safe working environment” and “be fair and honest with employees.” The importance-performance analysis shows that employees perceived their firms performing well in “providing good wages and health insurance,” “protecting consumer data and consumer privacy” and “providing good consumer service and support.” The results of confirmatory factor analysis indicate that CSR in Macao’s gaming industry encompasses seven factors, namely, “Labor Practices,” “The Environment,” “Fair Operating Practices,” “Consumer Issues,” “Human Rights,” “Community Involvement” and “Responsible Gaming”. Originality/value Casino employees shape customer experience, recognizing and understanding how employees view CSR practices can help casino operators refine their CSR initiatives.

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Tourist Growth and the Implications for Retail Marketing Strategy: Insights from Japan

Cited by 5 publications

References 51 publications

Resident perceptions of tourism: The role of social distance

Resident perceptions of tourism: The role of social distance

How store attribute affects customer experience, brand love and brand loyalty

Importance-performance ratings of corporate social responsibility practices by employees in Macao’s gaming industry

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