Tourist Experience on Memorable Hospitality Services

Lin, Pearl M.C.; Tung, Vincent Wing Sun; Zhang, Hanqin Qiu; Gu, Qiushi

doi:10.1080/19388160.2018.1455613

Cited by 20 publications

(8 citation statements)

References 41 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Keempat tema tersebut, setidaknya memperkaya temuan mengenai pengalaman wisata yang mengesankan dalam jenis wisata lain. Sthapit (2017), dalam studi pengalaman wisata mengenai makanan dan minuman, tema-tema yang muncul, seperti spesialisasi lokal dan atribut makanan (rasa), keaslian, kebaruan, kebersamaan dan interaksi sosial, keramahan, dan pelayanan,D termasuk oleh-oleh makanan (Sthapit, 2017;Stone, 2018), Studi lain mengenai pengalaman berkesan pada pelayanan hotel (Lin et al, 2018). Studi ini mengekplorasi bagaimana wisatawan menangkap pengalaman mereka pada layanan perhotelan yang mengesankan melalui setiap tahap dari sistem memori jangka panjang (yaitu pengkodean, konsolidasi dan pengambilan).…”

Section: Keunikan Lokalunclassified

Memorable cultural tourism experience: blogger narrative analysis

Sulistyanto

Mujab

Harahap

2022

J. Pariwisata Pesona.

View full text Add to dashboard Cite

Cultural tourism has an important influence on the development of the tourism industry. The travel experience stories of bloggers written through blogs contributed to the initial introduction and impact of other travel planning tours. It can also be used as a reference by tourism agents. However, the travel experience stories of these bloggers have not been structured as themes and memorable experiences. Whereas the core product of the tourism business is a memorable experience. In the perspective of narrative paradigm theory (NPT), a story or narrative is successful as a human communication capable of forming meaning, if it has coherence and truth. . Therefore, this study aims to reveal the narrative structure told by bloggers. So that the meaning and theme of the cultural tourism experience can be understood as a memorable experience. This study uses a qualitative approach with narrative paradigm theory (NPT). The research data as the unit of analysis was collected from the narrative stories of bloggers published on weblogs. Meanwhile, the principle of the grounded theory approach is aimed at uncovering the narrative themes of bloggers. The results of the study explain the narrative of bloggers in cultural tourism that is told through blog pages as narrative rationales because there is coherence and truth so that they form meaning as a positive, enjoyable, and satisfying experience. The category of cultural tourism that bloggers often visit is the category of cultural heritage, such as museums, temple sites, and old buildings, as well as local or traditional villages. The results of this study also found that a series of blogger narratives formed the theme of memorable experiences through cultural tourism, such as spirituality, intellectual national identity, and local uniqueness. Overall this research reveals, the rational structure of the narrative in the blogger's narrative explains the meaning of an impressive experience in cultural tourism as a positive, pleasant, and memorable view that tourists remember after visiting a destination that is categorized as cultural tourism, retold in the form of a story.

show abstract

Section: Keunikan Lokalunclassified

Memorable cultural tourism experience: blogger narrative analysis

Sulistyanto

Mujab

Harahap

2022

J. Pariwisata Pesona.

View full text Add to dashboard Cite

show abstract

“…At the same time, the individualised and personal nature of a memorable experience also makes it difficult to measure and manage (Knutson et al, 2009). Despite staying at the same place, guests’ experience is generally influenced by individual-level characteristics and varies across market segments (Kim and Perdue, 2013; Lin et al, 2018). For example, Baby Boomers prefer good interior room design, cleanliness, and good staff attitude (Patterson et al, 2017).…”

Section: Literature Reviewmentioning

confidence: 99%

Once upon a time in quarantine: Exploring the memorable quarantine hotel experiences of Chinese student returnees during the COVID-19 pandemic

Chia

Xiong

2022

Tourism and Hospitality Research

View full text Add to dashboard Cite

During the pandemic, many hotels convert into isolation centres for the purpose of quarantine. However, the memorable experience in the context of quarantine hotel (quarantel) remains unexplored. Thus, the purpose of this research was to explore the memorable quarantel experiences of Chinese student returnees during the COVID-19 outbreak. The research was qualitative in nature, involving 26 in-depth interviews conducted through snowballing. The data was then analysed using thematic analysis. The findings revealed six themes – (1) staff, (2) room, (3) hygiene and disinfection, (4) food, (5) healthcare and (6) location – with 20 underlying attributes pertaining their experiences. Some themes (e.g. hygiene and disinfection and healthcare) and attributes (e.g. ventilation and Chinese food therapy) were found to be unique experiences with significant functions that newly added in the context of quarantine hotels. Besides, differences existed between operational guidelines of quarantine hotels and actual guests’ quarantine experience. The research allows hotel operators to better understand guests’ concerns during the quarantine period and offers managerial implications to improve hotels’ performance during and after the pandemic.

show abstract

“…A successful destination brand seeks to achieve several objectives; conveying the promise of a memorable tourism experience, creating impressions or beliefs about the destination, reducing searching costs and perceived risks for tourists and consolidating and reinforcing the emotional ties between the destination and tourists (Beckman, Kumar, and Kim 2013; Blain, Levy, and Ritchie 2005; Lin et al 2018; Ruiz-Real, Uribe-Toril, and Gázquez-Abad 2020). Destination brands that achieve these goals may lead to a positive destination image as well as increased tourist satisfaction, trust, and loyalty (Blain, Levy, and Ritchie 2005; Kumar and Kaushik 2018; Pike 2009).…”

Section: Literature Reviewmentioning

confidence: 99%

Extending the Conceptualization of Destination Brand Experiences

Ngwira

Tung

Tse

2022

Journal of Travel Research

Self Cite

View full text Add to dashboard Cite

Tourism research has flourished over the last decade, providing novel insights and deepening the literature on destination branding and tourism experiences. Consequently, the initial conceptualization of destination brand experience (DBE) as a four-dimension concept may not fully capture the field’s expanded knowledge-base. The present study seeks to extend the conceptualization of DBE into six main dimensions (i.e., relational; spiritual, sensory, cognitive, affective, and behavioral) and provide empirical support for this extended conceptualization from a sample of tourists at Lake Malawi in Africa. The study contributes by providing support to the relevance of “relational” and “spiritual” dimensions as additional components of DBE. It offers insights to destination marketing organizations toward facilitating relational and spiritual dimensions that may be particularly relevant when tourists seek recovery and social experiences as travel and tourism re-emerges from the pandemic.

show abstract

Tourist Experience on Memorable Hospitality Services

Cited by 20 publications

References 41 publications

Memorable cultural tourism experience: blogger narrative analysis

Memorable cultural tourism experience: blogger narrative analysis

Once upon a time in quarantine: Exploring the memorable quarantine hotel experiences of Chinese student returnees during the COVID-19 pandemic

Extending the Conceptualization of Destination Brand Experiences

Contact Info

Product

Resources

About