Tourism services: facing the challenge of new tourist profiles

Santos, Margarida Custódio; Veiga, Célia; Águas, Paulo

doi:10.1108/whatt-09-2016-0048

Cited by 53 publications

(40 citation statements)

References 40 publications

(72 reference statements)

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“…Moreover, as research by Dębski [50] and Xiang, Magnini, Fesenmaier [31] indicate, people from Generation Y show a strong need to use the opportunities generated by the Internet and social media while planning and sharing their experiences during and after the journey. Research by Santos, Veiga, and Aguas [51] shows that Millennials are an increasingly important and larger group in tourism, which is also associated with their great need to travel. Moreover, they highly value travel comfort and follow a variety of adventures, seek unique experiences, and do not just expect passive recreation.…”

Section: Travel By Generationsmentioning

confidence: 99%

“…Moreover, they highly value travel comfort and follow a variety of adventures, seek unique experiences, and do not just expect passive recreation. Generation Y tourists are increasingly avoiding mass tourism, wanting to be seen as travelers rather than tourists [51]. This is associated with greater independence in planning trips and also with their concerns about the environment [52].…”

Section: Travel By Generationsmentioning

confidence: 99%

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The Perception of Overtourism from the Perspective of Different Generations

2019

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The problem of overtourism, i.e., tourist congestion in visited places, and the negative impacts of tourists on the environment and residents, are increasingly noticeable with the increase in popularity of tourism. In addition, human impact on the environment is often negative in relation to the assumptions of the concept of sustainable development. However, the attitude of tourists to the problem of overtourism may vary depending on their ages, because, as in every aspect of life, there are intergenerational differences arising from the political, economic or technological development of the times in which a given generation grew up. The main purpose of the article is to examine the public awareness of the phenomenon of overtourism in the context of intergenerational differences, as well as to determine the impact of tourists on the places visited and the local community. The study was conducted on a sample of 386 respondents representing the X, Y, and Z generations. The study results showed that there is awareness among all generations of respondents about the problem of overtourism, although indifference to this phenomenon was demonstrated by the youngest respondents (Z generation). The respondents also agreed on individual elements of their own impact on the environment and residents, but with different determinations. The article ends with recommendations on the introduction of various management practices that should be implemented in order to make tourism more responsible and sustainable in the future. It is proposed that a road map should be compiled at the local level for sustainable tourism development.

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Section: Travel By Generationsmentioning

confidence: 99%

Section: Travel By Generationsmentioning

confidence: 99%

The Perception of Overtourism from the Perspective of Different Generations

2019

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“…The Millennials segment comprises individuals born in the last decades of the twentieth century. Some authors define this as between 1979 and 1994 (Kotler & Keller, 2012;Santos et al, 2016), while others argue this generation was born between 1980 and 2000 (Alexakis, 2011;Kotler & Keller, 2012;ITB, 2016). According to these age delimitations, not all Millennials fit in the UNWTO's (2008) aforementioned age frame, but experts agree that they represent the strongest subsegment of youth travellers due to their higher purchasing power.…”

Section: Understanding Youth Travellers' Motivationsmentioning

confidence: 99%

Tourists’ Motivations to Travel: a Theoretical Perspective on the Existing Literature

Yousaf¹,

Amin

Santos

2018

Tour. hosp. manag.

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Purpose -Current study is an attempt to look into the various theoretical concepts/ theories that help to understand what motivates individuals, especially young people, to travel and which are the practical implications of the analysed theories. In particular, we chose Maslow's Theory of Needs to analyse youth travel motivations. Research Design -The study draws its base from two streams of literature, one being associated with motivations and the other dealing with the question of how motivations can influence travelling patterns of an individual. The literature review was done extensively and articles published in the domain of tourist motivations and related areas were traced and reviewed. Findings -Our analysis of youth tourism centred on Maslow's hierarchy of needs and confirmed its validity as an explanation of the most important youth travellers' motivations. The results also indicate that, due to recent technological developments affecting societies and young tourists' behaviours -especially those of Millennials -new needs have emerged, which are discussed in detail.Research Limitations -The research has been carried out in light of the available literature and it fails to address empirical evidence. Also, the analysis of youth tourism needs to be extended to other motivation theories as those which are presented in this work. Keywords tourism, motivation, tourist, pull factor, push factor, destination. RESEARCH BACKGROUNDTourism is currently one of the most dynamic phenomena worldwide. The travel and tourism industry has grown by leaps and bounds over the years, with international tourist arrivals recorded as 1,235 million for 2016, thereby accounting for 3.9% of global economic growth for that year (United Nations World Tourism Organisation [UNWTO], 2016). Tourism as an activity must contend with a wide range of tourist behaviours and the internal or external forces that significantly influence these behaviours. This industry is regarded as particularly vibrant, and it includes travelling for the purposes of pleasure, relaxation, visits to friends and family, pilgrimages and other related activities. Li and Zhang (2013) and Simkova and Holzner (2014) report that individuals' travel patterns are closely related to psychological patterns, which can be used to examine the factors that motivate people to travel. Hill (1965) early on explored vacationers' motives as a response to psychosomatic exhaustion. They seek to replenish and restore their sense

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“…When we are talking about the hotel sector (that fits into the broader Travel and Leisure sector), the importance of employees is even higher. On the one hand, we have seen successfully running fully automated hotels where guests have no interaction with actual employees (although such cases are rare); on the other hand, there is the importance of the so-called human touch within the Travel and Lei-sure industry that is increasing (Santos, Veiga, & Águas, 2016). Another trend worth mentioning is the desire of customers to experience local products and services, with the emphasis being on the authenticity of the experience itself (Paulauskaite, Powell, Coca-Stefaniak, & Morrison, 2017).…”

Section: Introductionmentioning

confidence: 99%

The Influence of Competencies of Managers on Job Satisfaction of Employees in the Hotel Industry

2019

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Background and purpose: The importance of soft-skills that managers can use to promote job satisfaction of employees is well known. Previous research has shown several different ways how managers can influence job satisfaction of employees, mostly in the form of external factors. Very little research is available on internal factors. This led us to the following research question: How managers’ competencies influence job satisfaction of employees? Design/Methodology/Approach: We have performed a pencil-paper survey among employees in the hotel industry sector. The questionnaire asked respondents to evaluate the competencies of their supervisors; later, we asked respondents to evaluate what influences their job satisfaction, and, in the final part, we collected some demographical data. Results: The results show a weak, but still detectable, positive correlation between the competencies of managers and job satisfaction of employees in the factor that we have labelled “work itself”. We have not found any correlation between the competencies of managers and job satisfaction of employees with regard to working conditions or possibilities of career development. Conclusion: The competency of managers has an influence on job satisfaction of employees with regard to work itself. Although correlations that we have found are weak, they do exist, and have to be taken into account when it comes to discussing job satisfaction of employees. Managers who understand this core competency and promote it onwards to their employees will influence the job satisfaction of employees through this competency.

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Tourism services: facing the challenge of new tourist profiles

Cited by 53 publications

References 40 publications

The Perception of Overtourism from the Perspective of Different Generations

The Perception of Overtourism from the Perspective of Different Generations

Tourists’ Motivations to Travel: a Theoretical Perspective on the Existing Literature

The Influence of Competencies of Managers on Job Satisfaction of Employees in the Hotel Industry

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