Background and purpose: The importance of soft-skills that managers can use to promote job satisfaction of employees is well known. Previous research has shown several different ways how managers can influence job satisfaction of employees, mostly in the form of external factors. Very little research is available on internal factors. This led us to the following research question: How managers’ competencies influence job satisfaction of employees? Design/Methodology/Approach: We have performed a pencil-paper survey among employees in the hotel industry sector. The questionnaire asked respondents to evaluate the competencies of their supervisors; later, we asked respondents to evaluate what influences their job satisfaction, and, in the final part, we collected some demographical data. Results: The results show a weak, but still detectable, positive correlation between the competencies of managers and job satisfaction of employees in the factor that we have labelled “work itself”. We have not found any correlation between the competencies of managers and job satisfaction of employees with regard to working conditions or possibilities of career development. Conclusion: The competency of managers has an influence on job satisfaction of employees with regard to work itself. Although correlations that we have found are weak, they do exist, and have to be taken into account when it comes to discussing job satisfaction of employees. Managers who understand this core competency and promote it onwards to their employees will influence the job satisfaction of employees through this competency.
Mobile technologies have drastically changed the way people do everyday activities. Tasks previously reserved for desktop environments have moved to mobile devices, and nowadays, half of the internet traffic is stemming from mobile devices. The tourism industry is no exempt from the shift from desktop to mobile. In our research, we check to what extent natural health resorts have adapted and integrated mobile solutions to their websites. We collected data about the friendliness of selected websites using automated online tools and carried out a heuristic evaluation. The results were statistically analyzed and compared. Only roughly half of natural health resorts have optimized their websites for mobile devices. There are no statistically significant differences when comparing purely technical aspects. However, an in-depth heuristic evaluation has shown that some web sites are significantly more mobile-friendly than others and offer better technical conditions for enhanced user experience. Our study is the first technical and contentual evaluation of website mobile devices' friendliness in the natural health resort sector. It warns management, their marketing consultants, and web site developers about the opportunities they are missing by not supporting mobile users sufficiently. Further, it outlines deficiencies and provides suggestions and instructions for optimizing websites to enhance user-friendliness on mobile devices.
The book broadens the reach of Tourism studies by providing comprehensive and rigorous examinations of many issues related to Responsible Tourism development. The collection considers the subject of Responsible Hospitality broadly, and in line with concerns for the social, cultural, economic and natural environment. It provides a distinctive and balanced overview of both theoretical issues and practical cases. Starting from the perspective that commitments to accessibility and social inclusiveness are the ultimate frame of reference for Responsible Tourism development, in part 1) the collection first provides contributions on Accessible Tourism and social sustainability through the principle of inclusion. In the context of the rising demand for all-encompassing and in-depth experiences, the contributions presented in Part 2) contribute to understanding of Active Tourism and Sports Tourism. Finally, the authors of contributions also examine the issues of Responsible Tourism development in the context of green, healthy and local from three different perspectives: That of tourists, local (service) providers, and from the governance level. The overall aim of the book is, thus, to construct a vision of hospitality that operates in a manner that supports people and communities, promotes responsible environmental consumption, and is socially inclusive.
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