Tourism Education in Turkey and Implications for Human Resources

Yeşiltaş, Mehmet; Öztürk, Yüksel; Hemmington, Nigel

doi:10.1080/13032917.2010.9687090

Cited by 27 publications

(17 citation statements)

References 7 publications

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“…As a result, a number of school and university programmes have been created to meet these needs (Kusluvan & Kusluvan, 2000;Okumus &Yagci, 2006). However, the hospitality and tourism industry in Turkey, and elsewhere, faces a number of challenges (Kusluvan & Kusluvan, 2000;Yesiltas, Ozturk, & Hemmington, 2010). These are as follows: hospitality and tourism workers were less educated than workers in other fields; turnover among front-line workers is high because of low job satisfaction, few sources of motivation, and poor working conditions (e.g.…”

Section: Literature Reviewmentioning

confidence: 94%

Antecedents and consequences of employee voice behaviour among front-line employees in Turkish hotels

et al. 2013

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This paper explores antecedents and consequences of employee voice behaviour among front-line employees working in the hospitality industry in Turkey. Data were collected from 594 front-line service employees working in 15 top-quality hotels using anonymously completed questionnaires, a 59% response rate. Respondents indicated a generally moderate level of voice behaviour. Personal demographic characteristics and work situation characteristics had few and inconsistent relationships with employee voice behaviour. Males and females were equally likely to engage in voice behaviours. Two aspects of workplace culture were associated with higher levels of employee voice behaviour. Employees engaging in more voice behaviour were also more job-satisfied, more work-engaged, and more likely to remain with their employer.

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Section: Literature Reviewmentioning

confidence: 94%

Antecedents and consequences of employee voice behaviour among front-line employees in Turkish hotels

et al. 2013

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“…To meet the service staff needs of an important and growing industry, a number of school and university programmes were created (Kusluvan & Kusluvan, 2000;Okumus & Yagci, 2006). The tourism industry in most countries is facing several challenges including a loweducated workforce, high turnover among hotel employees, low job satisfaction and low pay, poor working conditions such as very long hours, and autocratic and untrained supervision (Kusluvan & Kusluvan, 2000;Yesiltas, Ozturk, & Hemmington, 2010). Prosocial behaviours of employees are one possible avenue for addressing these challenges.…”

Section: The Tourism and Hospitality Industry In Cappadocia In Turkeymentioning

confidence: 99%

Service rewards and prosocial service behaviours among employees in four and five star hotels in Cappadocia

et al. 2014

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Considerable research evidence has emerged demonstrating a link between aspects of organizational culture and employee behaviour. The present investigation examined the association of levels of service rewards perceived by service employees working in four-and five-star Turkish hotels to be provided by their organizations, and employees engaging in prosocial service behaviours. Data were collected from 241 employees working in 16 different hotels in Cappadocia, Turkey, using anonymously completed questionnaires, with a 60% response rate. Respondents rated both levels of prosocial service behaviours and levels of service rewards provided to them by their hotels as relatively high. Personal demographic characteristics were weak and inconsistent predictors of both prosocial service behaviours and perceptions of service rewards. Service rewards, controlling for personal demographics, were strong and consistent predictors of the three prosocial service behaviours studied here.

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“…Studies on tourism development in Turkey often cite the lack of qualified manpower and poor service quality as being the tourism industry's main problems (Okumus and Kilic, 2004;Tosun, 2001;Yeşiltaş, Öztürk and Hemmington, 2010). One potential solution to these problems is to use efficient and qualified tourism education systems to equip employees with the necessary knowledge and abilities (Ünlüönen, 2000) and to increase the employment of graduates of tourism schools (Kusluvan and Kusluvan, 2000).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Tourism undergraduate programs which are aiming to provide knowledge, abilities and experiences needed by students to be employed at middle and top management positions (Avcıkurt and Karaman, 2002;Demirkol, 2002;Ünlüönen, 2004;Yeşiltaş et al, 2010;Hacıoğlu et al, 2008;Pauze, 1993;Ünlüönen and Boylu, 2005) It is expected that the findings and the results of this research will enlighten the decision makers on selecting the appropriate FLTM for tourism undergraduate programs. This research is very important, as it will be a foundation for further studies related to FL development.…”

Section: Introductionmentioning

confidence: 99%

A Study on Foreign Language Teaching Model for Undergraduate Programs in Tourism

Temizkan¹,

Temizkan²

2014

Elektronik Sosyal Bilimler Dergisi

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Referring to the fact that the tourism sector offers a lot of job opportunities tourism undergraduate programs have an important place in the tourism education system in Turkey.Due to the importance of foreign language (FL) skills in the tourism sector, it is necessary to revise foreign language teaching models of these programs. The purpose of the study is to determine the perceptions, expectations and suggestions of students and faculty members regarding the foreign language teaching models applied in undergraduate (4 years) tourism programs. A questionnaire form based on a comprehensive review of the relevant literature was developed, opinions of academic colleagues of the authors and experiences of the authors form the basis for this questionnaire, the research was conducted by personal interviews with the students . Results show that surveyed students have considered "concentrated FL teaching model" as the most effective and desired FL teaching model in bachelor's degree programs in tourism. Students' perceptions about the effectiveness of their programs have been differentiated depending on differences on applied FL teaching model in the programs. Keywords: Foreign Language Teaching, Tourism Education, Tourism, Preparatory Class, Tourism Bachelor's Degree Programs ÖzSektörde istihdam edilme fırsatı sağladıkları için lisans düzeyinde eğitim veren turizm programları Türkiye'nin turizm eğitim sisteminde önemli bir yere sahiptir. Turizm sektöründe sahip olunan yabancı dil bilgisine büyük önem verildiği için bu programların yabancı dil öğretim modellerinin gözden geçirilmesi gerekmektedir. Bu çalışmanın amacı öğrencilerin ve öğretim elemanlarının lisans düzeyinde turizm eğitimi veren programlarda uygulanan yabancı dil öğretim modelleri hakkındaki algılarını, beklentilerini ve önerilerini ortaya çıkarmaktır. Đlgili literatürün taranması, yazarların akademisyen meslektaşlarının görüşlerinin alınması ve yazarların deneyimlerine dayanarak bir anket geliştirilmiş ve öğrencilere yüz yüze görüşerek uygulanmıştır. Sonuçlar araştırmaya katılan öğrencilerin "yoğunlaştırılmış yabancı dil öğretim modelini" turizm lisans programlarında en etkili ve arzulanan model olduğunu düşündüklerini göstermektedir. Öğrencilerin, öğrencisi oldukları programların verimliliği hakkındaki algıları bu programlarda uygulanan yabancı dil eğitim sistemine göre değişmektedir.

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Tourism Education in Turkey and Implications for Human Resources

Cited by 27 publications

References 7 publications

Antecedents and consequences of employee voice behaviour among front-line employees in Turkish hotels

Antecedents and consequences of employee voice behaviour among front-line employees in Turkish hotels

Service rewards and prosocial service behaviours among employees in four and five star hotels in Cappadocia

A Study on Foreign Language Teaching Model for Undergraduate Programs in Tourism

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