Abstract:The objective of this research is to identify the application of total quality management based on the five pillars of total quality management; total involvement, measurement, commitment, customer focus and continuous improvement in 3 and 8 Yogyakarta State Senior High Schools. The type of research used in this thesis is qualitative with a case study. The data sources are principals, vice principals, teachers, education personnel, and students. The techniques of collecting data are observation, interview, and… Show more
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