Total quality management, corporate social responsibility and performance in the hotel industry

Velasco, Carlos Ángel Benavides; García, Cristina Quintana; Lara, Macarena Marchante

doi:10.1016/j.ijhm.2014.05.003

Cited by 201 publications

(165 citation statements)

References 53 publications

Supporting

Mentioning

137

Contrasting

Unclassified

Order By: Relevance

“…For example, a positive relationship between CSR and financial performance was found by Waddock and Graves [19], Lin et al [41], Ruf et al [48], and Wagner [49]. While other researchers such as Mahoney and Robers [20] and Parast and Adams [50] found no significant relations between the two, Saeidi et al [51], Benavides-Velasco et al [52], and Pätäri et al [53] identified that the relationship between CSR and firm financial performance is mediated by factors such as enhanced reputation and brand image, customer satisfaction, resource and capacities improvement, enhanced managerial competence, talent acquisition, and goodwill creation.…”

Section: Csr Management System and Benefitsmentioning

confidence: 95%

The Impact of Integrated Practices of Lean, Green, and Social Management Systems on Firm Sustainability Performance—Evidence from Chinese Fashion Auto-Parts Suppliers

et al. 2015

View full text Add to dashboard Cite

Abstract:To better satisfy various stakeholders, firms are seeking integrated practices that can enhance their sustainability performance, also well known as the Triple Bottom Line (3BL). The fashion industry exhibits potential conflicts with the spirit of sustainability because of the waste created by high levels of demand uncertainty and the extant usage of resources in production. Literature suggests that selected stand-alone practices of lean, green, and Corporate Social Responsibility (CSR) management systems have a positive impact on firm sustainability performance. However, how the combination of selected practices from these three management systems impacts the 3BL remains unclear. Based on case studies, we build an integrated sustainable practices model incorporating the most popular lean, green, and social practices and develop propositions for future tests. Our OPEN ACCESSSustainability 2015, 7 3839 framework suggests the implementation of integrated practices would have a stronger influence on 3BL performance than individual practice implementation.

show abstract

Section: Csr Management System and Benefitsmentioning

confidence: 95%

The Impact of Integrated Practices of Lean, Green, and Social Management Systems on Firm Sustainability Performance—Evidence from Chinese Fashion Auto-Parts Suppliers

et al. 2015

View full text Add to dashboard Cite

show abstract

“…Empirically, Rodríguez and Cruz [36] revealed a positively strong correlation between responsibility (environmental and social) and enterprise performance. In addition, Benavides-Velasco et al [37] discovered that the adoption of socially responsible approaches did improve firm performance. Besides, from the viewpoint of SMEs, Omerzel and Antoncic [38] asserted that abilities related to entrepreneurial leadership, such as leading a team whilst shouldering responsibilities for a task, is considered to be one of the most crucial factors to boost the growth of SMEs.…”

Section: Responsibility and Micro-enterprise Performancementioning

confidence: 99%

Entrepreneurial Leadership, Performance, and Sustainability of Micro-Enterprises in Malaysia

et al. 2018

View full text Add to dashboard Cite

This study probed into the impact of entrepreneurial leadership dimensions (i.e., responsibility, accountability, analytical thinking, and emotional intelligence) on the performance and sustainability of micro-enterprises in Kelantan, Malaysia, through the lens of resource-based view (RBV) theory. Through the implementation of a cross-sectional design, data were randomly gathered from 403 micro-entrepreneurs whose names appeared in the list of low-income households registered under "Majlis Amanah Rakyat" Kelantan and "Majlis Agama Islam Dan Adat Istiadat" Kelantan. The quantitative data were collected during structured interview sessions held between September and December 2017. The findings of the study revealed that the aspects of responsibility, accountability, and emotional intelligence exhibited significantly positive effects on micro-enterprise performance; while accountability, analytical thinking, and micro-enterprise performance displayed a significantly positive influence on sustainability among micro-enterprises owned by low-income households in Kelantan, Malaysia. The outcomes further portrayed a significant mediating effect of micro-enterprise performance on the correlations of responsibility, analytical thinking, and emotional intelligence with micro-enterprise sustainability. The outcomes of this study extend the scope of RBV theory and simultaneously enhance our understanding pertaining to leadership, performance, and sustainability interplay, particularly within the context of micro-enterprises in emerging economies. As such, it is recommended that the government of Malaysia formulate and to adopt policies that promote varied entrepreneurial-leadership-related traits among budding micro-entrepreneurs, which may not only boost sustainability performance among firms, but also encourage low-income household heads to actively engage in more entrepreneurial activities.

show abstract

“…(2) Processes and practices contribute to sustainability when they are aligned with sustainability strategy principles. Therefore, they must be associated with a sustainable value chain (SVC) [33], include good practices in collaboration with suppliers [70], and consider the information from the operations performed in the organisation [71] (such as green purchasing [72], eco-design [73], or the use of quality management and environmental management systems [74,75]). (3) Offerings refer to innovation [66] and reduced environmental burden [76] in the sale of products and services.…”

Section: Sustainability Integration Models In Organisationsmentioning

confidence: 99%

Integrating Sustainability in Organisations: An Activity-Based Sustainability Model

Rodríguez-Olalla

Avilés-Palacios

2017

Sustainability

View full text Add to dashboard Cite

Organisations have become interested in using integral management systems to increase their sustainable value. Although global integration models address sustainability in organisations, these models present shortcomings and limitations and do not describe how to achieve the integration of sustainability. This paper proposes an Activity-Based Sustainability (ABS) integration model that complements other models from an inside-out perspective. Its assessment follows a procedure similar to that proposed by the Activity-Based Costing (ABC) model of cost accounting. The model assigns impacts from activities in the value chain of a process to the objects of impact (products, services, clients, or markets) that must be managed in terms of sustainability. The main limitations of the ABS model are the need to identify and describe processes, to locate every activity that constitutes the value chain, and to quantify the impacts of these activities. The ABS model is presented as an alternative to link sustainable management accounting and sustainable communication, as well as sustainable management control and sustainability assessment. It connects these sustainable elements through the bilateral identification of the linkages among skills, processes, and practices. It also links these aspects with the contribution to sustainable development and the development of competitive advantages.

show abstract

Total quality management, corporate social responsibility and performance in the hotel industry

Cited by 201 publications

References 53 publications

The Impact of Integrated Practices of Lean, Green, and Social Management Systems on Firm Sustainability Performance—Evidence from Chinese Fashion Auto-Parts Suppliers

The Impact of Integrated Practices of Lean, Green, and Social Management Systems on Firm Sustainability Performance—Evidence from Chinese Fashion Auto-Parts Suppliers

Entrepreneurial Leadership, Performance, and Sustainability of Micro-Enterprises in Malaysia

Integrating Sustainability in Organisations: An Activity-Based Sustainability Model

Contact Info

Product

Resources

About