To seek one's fortune: Labour migrants from the Western Balkans in Norwegian hospitality industry

Abstract

The hospitality industry is known for the large fluctuation of labour. The subject of this study is hospitality workers from the countries of the Western Balkans who are currently employed in the catering business (cooks, chefs) in a Scandinavian country -Norway. The task was to investigate the reasons for their coming to the northern regions, as well as the experience and knowledge gained while working in their restaurant facilities. The aim of the paper was to obtain information on the reasons for the selection of these sites, differences in work and experiences, as well as future plans. The results showed that there is a considerable satisfaction with the work in the Scandinavian countries. The key item in easy adjustment and destination selection is played by living standards i.e. income, which is the focus of the interest of migrant workers from the Western Balkan countries.

Employee satisfaction as a key factor for their retention: A case study of Serbian hospitality and tourism employees

“…In the next part of the research, we have presented factors that are both the satisfaction of the hospitality and tourism sector and the desire to improve. Every day, the number of qualified catering workers looking for better job conditions that will provide them with better living conditions, way of working is increasing (Kalenjuk et al, 2020). Desire and will in the hospitality sector play a big role, so the answers from the respondents that stimulate employees to the factors from Figure 1 are shown.…”