To continue or not to continue: a structural analysis of antecedents of mobile payment systems in India

Raman, Prashant; Aashish, Kumar

doi:10.1108/ijbm-04-2020-0167

Cited by 70 publications

(97 citation statements)

References 113 publications

(149 reference statements)

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“…Ease to use online shopping on mobile commerce has a positive effect on the satisfaction of Muslim women. These findings are in line with the findings of previous researchers [4,6,10,[37][38][39][41][42][43]. This is in accordance with the TAM and TRA theory.…”

Section: E-service Quality Of Mobile Commerce and Satisfaction Of Muslim Womensupporting

confidence: 93%

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Loyalty and Word of Mouth of Muslim Women who Use Mobile Commerce in Indonesia

Anwar¹,

Mochlasin²,

Puspita³

et al. 2021

E3S Web Conf.

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The Covid-19 pandemic, which causes social distancing, has an impact on a surge of buying and selling through mobile commerce. On the other hand, customers are at the risk of online service failure in m-commerce. This research tested the quality model of m-commerce service that integrates the justice variable from the Islamic perspective on Muslim women's loyalty and word of mouth with satisfaction as the mediating variable and personal innovation and customer expertise as the moderating variables. This research is survey research involving 323 Muslim women who use the C2C m-commerce platform services in Indonesia. Data analysis is presented in Structural Equation Modeling. The result shows that distributive justice, procedural justice, visual appeal, ease of use, and security influenced satisfaction, while information quality, load speed, and interactional justice did not affect satisfaction. This research proves that the principle of justice in buying and selling process for Muslim women exists in the m-commerce service so that it plays a positive role in satisfaction which has an impact on the loyalty and word of mouth of Muslim women. This research contributes to providing theoretical background as a service standard for m-commerce platforms that are user-friendly for Muslim women.

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Section: E-service Quality Of Mobile Commerce and Satisfaction Of Muslim Womensupporting

confidence: 93%

“…The ease of using mobile commerce in searching information and others will be relevant to satisfaction. Ease to use has a positive effect on satisfaction [3,10,11], [37][38][39][40][41][42][43]. The information quality obtained by Muslim women in mobile commerce encourages online shopping.…”

Section: Hypotheses Developmentmentioning

confidence: 99%

Loyalty and Word of Mouth of Muslim Women who Use Mobile Commerce in Indonesia

Anwar¹,

Mochlasin²,

Puspita³

et al. 2021

E3S Web Conf.

View full text Add to dashboard Cite

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“…FRP is in the early stage of adoption by retailers and consumers (Zhong et al, 2021). While there exist numerous studies about the adoption of digital payment methods (Patil et al, 2018;Raman and Aashish, 2021), little research has been done on how consumers perceive and respond to FRP, especially in the retail context. This section first provides an overview of cashless payment and FRP.…”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

Consumer attitudes toward facial recognition payment: an examination of antecedents and outcomes

Dang

Nguyen

et al. 2021

IJBM

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PurposeFacial recognition payment (FRP) has been recently introduced as a new cashless payment method in retail store context. Anchored on information systems and consumer theories, this research aims to investigate the key antecedents and outcomes of consumer attitudes toward this innovative payment method.Design/methodology/approachThis research used a survey method to obtain data from 795 consumers at retail stores in China. The data were then analyzed by different statistical methods, including descriptive statistics, reliability analysis and structural equation modeling.FindingsResults show that perceived usefulness, perceived ease of use and perceived innovativeness positively affect consumer attitudes toward FRP, while perceived risk negatively impacts such attitudes. In addition, consumer attitudes enhance store satisfaction, and hedonic shopping value plays a mediating role in this relationship.Practical implicationsThis study encourages retailers to adopt FRP that can enhance consumer hedonic shopping value and satisfaction.Originality/valueThis study contributes to the literature by explaining both the antecedents and the outcomes of consumer attitudes toward FRP in retail context. The study also provides fresh insights into how such attitudes can improve consumers' shopping values and satisfaction in an emerging market.

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“…Then, two studies on mobile banking in developing countries are presented. The first is authored by Raman and Aashish (2021) and investigates the antecedents of mobile payment systems in India. The second is authored by Karjaluoto et al (2021) and examines Mauritian consumers' consumption values within the context of m-banking services.…”

Section: Customer Experience and Retention In A Multichannel Banking Contextmentioning

confidence: 99%

“…Two papers studied m-banking issues in emerging (India) and developing (Mauritius) countries. In the first paper, Raman and Aashish (2021) investigate drivers of the continuance usage of mobile payment systems (MPS). They argue that digital payment applications are thriving in India and are increasingly being used as a substitute for cash, checks and plastic money.…”

Section: Mobile Banking In Emerging and Developing Countriesmentioning

confidence: 99%