2021
DOI: 10.1108/ijchm-06-2020-0629
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Timing matters: crisis severity and occupancy rate forecasts in social unrest periods

Abstract: Purpose The impact of demand fluctuation during crisis events is crucial to the dynamic pricing and revenue management tactics of the hospitality industry. The purpose of this paper is to improve the accuracy of hotel demand forecast during periods of crisis or volatility, taking the 2019 social unrest in Hong Kong as an example. Design/methodology/approach Crisis severity, approximated by social media data, is combined with traditional time-series models, including SARIMA, ETS and STL models. Models with an… Show more

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Cited by 16 publications
(8 citation statements)
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“…The rapid development of tourism has contributed to the prosperity of the hotel industry (Huang and Zheng, 2021), but its fragile nature has also been exposed (Zheng et al , 2020). Economic crises (Webb et al , 2020), unexpected events (Qiu et al , 2021) and fierce competition within the industry (Tang et al , 2015) would have an incalculable impact on the development of the hospitality industry. For example, the spread of COVID-19 has created considerable uncertainty for the hotel industry (Hao et al , 2020).…”
Section: Introductionmentioning
confidence: 99%
“…The rapid development of tourism has contributed to the prosperity of the hotel industry (Huang and Zheng, 2021), but its fragile nature has also been exposed (Zheng et al , 2020). Economic crises (Webb et al , 2020), unexpected events (Qiu et al , 2021) and fierce competition within the industry (Tang et al , 2015) would have an incalculable impact on the development of the hospitality industry. For example, the spread of COVID-19 has created considerable uncertainty for the hotel industry (Hao et al , 2020).…”
Section: Introductionmentioning
confidence: 99%
“…However, other industries such as energy (Luo et al, 2020), medicine (Tyrer et al, 2004) and geography (Kasiyanchuk et al, 2015) have long used riskinduced forecasting models. Moreover, previous studies focus on demand forecasting, with little attention to average daily rates (ADR) forecasting (Binesh et al, 2021;Qiu et al, 2021), even though demand, duration of stay and occupancy are affected by room rates (Zheng et al, 2020). Additionally, competitors' prices are largely ignored, a common limitation of forecasting studies (Moncarz and Kron, 2010), even though they are used in the real world (Mohamed, 2020).…”
Section: Global Crises and Tourism (In Billions)mentioning
confidence: 99%
“…The data on occupancy rate of Andalusia hotels was collected from IECA organizations, which contains annual and monthly aggregate occupancy rates of hotel classes from 1 January to 31 December 2022. Of particular interest to the hotel industry is assessing the impact of accommodation supply on key hotel performance indicators [see 26,69,86,87,88,89,90]. Supply and demand imbalances in hotel markets cause short-term growth or declines in rate and are inefficiently self-correcting over the long term [90].…”
Section: Demand Indicatorsmentioning
confidence: 99%