“…Finally, the integrated approach attempts to combine these two perspectives and proposes that many actors and institutions can play a positive role in enhancing administrative justice. It insists that administrative justice is pursued in diverse contexts, such as frontline assessments (Cowan et al, 2017), complaint handling by Ombudsman (Buck et al, 2007), administrative review and quasi-judicial decision making processes within administrative courts and tribunals (Lens, 2012;Tomkinson, 2018;Tomkinson, 2020). Given the diversity of these settings, researchers and practitioners tend to refer to a system, landscape, framework, or terrain of administrative justice (Sossin, 2017;Doyle and O'Brien, 2020;Abraham, 2012;Thomas, 2011;Tomkinson, 2023).…”