In this article, the first in a two-part series, the theory of constraints (TOC) was applied to problems plaguing the maintenance system of the Albuquerque (N.M.) Water Utility Division. Using TOC premises and thinking-process logic tools, the management team worked to pinpoint the primary constraint(s) limiting system performance. By creating a logic diagram (a current-reality tree), team members were able to capture the cause-and-effect relationships responsible for the undesirable conditions and underlying core conflicts.TOC is a relatively new theory for identifying and understanding core problems within organizations. By demonstrating how the theory can be applied to a real-world water provider, this article offers utility managers a solid, logic-based approach to solving some of their more intractable and continually recurring problems.-MPM 6 63 3 Data regarding water main breaks are widely considered important for effective water distribution asset management. This article presents the results of a survey administered to small and medium-sized utilities to evaluate the state of data collection practices for water main breaks in the United States and Canada. The survey included questions about the amount and type of data collected by water utilities, the utilities' level of comfort with the amount of data collected, and the availability of data elsewhere within the utility.The survey results show that the amount of data collected can be classified by the degree of data richness and defined as either an expanded, intermediate, limited, or minimal data set. Analysis of the results suggests that utilities can implement practices to increase the amount of data they collect and increase the effectiveness of their data collection and processing. The results also suggest that utilities can improve their data sets by considering additional sources of data for water main breaks.-KD 7 76 6A study of the distribution system in Davenport, Iowa, suggests that monitoring for coliphages can help water providers detect viral intrusion resulting from main breaks. In this research, occurrence of coliphage in the distribution system was associated with wintertime main breaks. Low temperatures and use of chloramines-to which coliphages are resistant-aided in the survival and transport of the virus. Coliphage-testing is a simple assay that can provide information on virus intrusion and survival in drinking water systems, an issue of potential public health concern. Coliphages could prove an effective indicator of contamination from main breaks; the organisms' resistance to chloramines makes them particularly suited for use in chloraminated systems, an important consideration given the growing trend toward use of chloramines to control disinfection byproducts.-MPM 8 87 7